Abbotsford Intl Airport

✅ Trip Verified | Terrible staff, terrible experience. It first started at the restrooms when one cleaning lady closed off both the men's and women's. Although she was clearly still cleaning the men's, a casual inquiry as to if I could use the women's restroom in the meantime was dismissed in a very rude and condescending manner. Even just the decency of politely pointing me to a different restroom would have been much more appreciated. Next, there was no one at the Flair counter managing bags or check ins. Some of us approached another staff if they could contact or follow up on the counter personnel. Again, rudely dismissed instead of kindly explaining any situation. After that, I began to manage some of my personal belongings at a seating area. A cleaning lady in her phone started sweeping at my feet and completely ignoring me while wiping the floor literally where I was standing and managing my stuff. She clearly could have waited until I was done before doing that right where I was standing or at the very least say "excuse me". Finally, at the checkout security there were two lines and as I approached, I even asked if I could line up there. She said yes, and after putting down my belongings in bins, she asked me to move to the next security line because they were down a personnel. Individually, maybe these incidents may be small, but the collective experience together with how the staff addressed situations were generally rude and dismissive.

✅ Trip Verified | I used the Ladies Restroom in the terminal and it was filthy, the cubicle reeked of urine and the wash basin area had not been cleaned in awhile. I expect more of public airport spaces and have never encountered such a dirty restroom.

Not Verified | I am mobility challenged and was told I would be a priority boarding. When priority boarding was announced all passengers lined up and were put through and boarded regardless so those of us that needed the extra time were greatly inconvenienced. I was also told it was a very short walk but I had to stop and catch my breath 3 times. I would not fly swoop again.

Not Verified | Since most flights to and from YXX are ULCC's, my expectations are low. Lack of flight info signs. Queuing times are non-existent. Clean terminal with easy seating. Lack of shops and food inside the secure area. Wi-Fi is poor.