✅ Trip Verified
| Gatwick to Chicago. I have flown this airline twice now and these were the worst flights I have been on. I booked through Norwegian and the flights were operated by Wamos. I'll never make the mistake of ignoring that again. To begin with, the seats are massively uncomfortable. I wasn't expecting luxury, but I could actually feel how the plastic fit together through the seat cover on this flight. Additionally, the cost of food was $45, so I chose not to order food, opting instead to bring snacks on the plane. Both flights I took were transatlantic, so around 8-9 hours. If you had not paid for food, they would not allow you to have even water. actually saw the flight attendants laugh in other passengers' faces when they asked for a cup of water on an 8+ hour flight! One of these flights didn't even allow passengers a chance to purchase snacks or drinks, either. The gate agents weighed passengers carry-on baggage when they felt like it (in other words, arbitrarily), so some people with overweight luggage were allowed on regardless of weight, while others had to pay £80 to check their luggage at the gate. My flight from London to Chicago took off over 2 and a half hours late and nearly caused me to miss my next flight. The crew were in no rush to help passengers move quickly off the plane, even knowing that there were people with layovers who would now need to make connecting flights with drastically less time (including going through customs, awaiting baggage, transferring to domestic terminals, and going through security again.) I would rather pay a massive last-minute ticket price than ever ride with this airline again and if I ever find myself in a position to fly with them again, I would either spend the money for a different airline, or just stay home.