✅ Verified Review
| On a tour of eight countries I had booked and paid for a return, direct flight Dakar-Praia (Cape Verde). To start with, I had been unable to check my flight online and had to call the airline office in Dakar to confirm its existence. I was further told to be at the airport four hours prior to the flight, which I did even though I had only a hand luggage. Once there I had to wait one hour and half before the check in was open. Obviously I was the first one. Then, the attendant noted that I wasn't on the flight manifesto but directed me to the counter where I was refused check in and told to wait for the person in charge with CV, who eventually turned up another thirty minutes later. He looked at my ticket, smiled and said that my flight was scheduled next week to which I answered that it was my date of return from CV. He looked again and decided that it was normal that I wasn't registered as I had bought my ticket six months earlier. I argued but he told that if I was going to get upset he couldn't do anything about it. I asked him to solve the problem rather that telling me I was in the wrong having a reserved, confirmed and paid in full ticket. He eventually called the centre, gave my eticket number: I was the checked in. The guy insisted on telling me that if my flight is not reconfirmed after three months, it is deleted from their termina . Unless I am mistaken this procedure has been abandoned decades ago, and even though, the need for reconfirmation was specified when required (or maybe it is specific to Senegal ) I boarded without any further inconvenience to find out that my two hour direct flight had been changed to a four hour trip stopping over at Sal before Praia (I had noticed that the flight number was not the same on my booking and my boarding pass) - never was contacted nor alerted whereas other airlines do send an update whenever needed. On the leg back from Praia to Dakar (I had made sure that it was the right flight and time by visiting the office in CV), no online check in either, but arrived two hours earlier, and had a smooth check in ( well, had to wait anyway as the immigration wasn't operating yet). The flight was initially scheduled at 10 PM: all passengers were left waiting until 11 PM without any information nor staff on the ground. I did approach someone (from TAP) who told me that he didn't know what happened but was aware that the plane had been delayed at Sal. I also asked an immigration officer to contact a staff, who said she was going to call someone but no one turned up until, at last, the staff appeared and opened the boarding gate. I complained about the lack of information, stressing that it was not nice to leave the people in the ignorance. They seemed surprised that no announcement had been made. The inflight experience was no thrill but the attendants were nice enough. Unacceptable behaviour on the ground and lack of organisation of a low cost company representing their country. Needless to say that it was the first and last time I was using this airline.