TACV Cabo Verde Airlines

✅ Trip Verified | Boston to Praia. I bought a ticket in November 2019 to go back home to Cape Verde in July 2020 for a little vacation with my family. The flight was canceled because of the pandemic. They emailed me just to let me know that my flight was canceled till today they never made any update to me. I tried to call doesn’t work most of the time, when they pick up the phone they always give the same excuses “we going to be flying in two weeks”. I just want my money back for my 3 tickets. I hope you guys become more professional because. You guys are terrible.

Not Verified | Avoid this airline at all costs. We purchased tickets in March 2020 for a family vacation in five months later. Cabo Verde Airlines subsequently cancelled all flights due to COVID-19. Rather than refund tickets, they offered only a voucher but said that, after a year, we could get a refund. Given that the route we sought to fly was no longer available, we asked for a refund. After several requests and escalating up the chain we were assured in June 2021 that our refund would be processed. We provided all information required for the wire transfer. It never came, and Cabo Verde Airlines simply stopped responding to queries. I have flown more than two million miles and this is the worst experience I have had with an airline. Their business practices are dishonest, and they do not honor the terms of their contracts. Avoid Cabo Verde Airlines at all costs.

✅ Trip Verified | In September 2019, we take a one-way ticket Lisbon - Praia for 04/11/2019. We receive a call at 11am to inform us that our flight scheduled for 3pm has been canceled. We go to the airport to find a solution and we are offered another flight 48 hours later. Because of a trade fair in lisbon we are informed that no Voucher and that no help to find or pay for a hotel will be granted. OK ... we are on vacation and we decide with my husband to take advantage of these 2 days to go for a walk. In short, we arrived on 06/11 at the airport, we boarded a shabby plane, the travel conditions were terrible, the flight staff spoke broken English. it's worse than low cost. in the meantime we lost 2 paid hotel nights in Praia. We come back from vacation and that's when the real battle begins, we contact customer service for 5 months without any response. So I decide to flood their Facebook page, I finally have someone who takes charge of my file on May 04, 2020. After several exchanges, I accept their offer well below our actual costs. We are granted the refund on May 25, 2020, as of November 18, 2020, we still have not been refunded. It will be more than 1 year after our trip, we were contacted 5 months after our first letter and to date the answer we have is that our file is under study. Nous prenons en septembre 2019, un aller simple lisbonne - Praia pour le 04/11/2019. Nous recevons un appel à 11h pour nous informer que notre vol prévu à 15h est annulé.. Nous nous rendons à l'aéroport pour trouver une solution on nous propose un autre vol 48h après. pour cause d'un salon à lisbonne on nous informe qu'aucun Voucher et qu'aucune aide pour chercher ou payer un hotel ne nous sera accordé. OK ... nous sommes en vacances on decide avec mon époux de profiter de ces 2 jours pour se balader. Bref on arrive le 06/11 à l'aeroport on embarque dans un avion miteux, les conditions de voyage sont affreuses, le personnel naviguant parle un anglais approximatif. c'est pire que low cost. entre temps nous avons perdu 2 nuits d'hotel payé à Praia. On rentre de vacances et c'est la que la vraie bataille commence, on contacte pendant 5 mois sans aucune réponse le service client. Je décide donc d'inonder leur page Facebook, j'ai enfin quelqu'un qui prends mon dossier en main le 04 mai 2020. Après plusieurs échanges j'accepte leur offre bien en deçà de nos frais réels. On nous accorde le remboursement le 25 mai 2020, à ce jour le 18 novembre 2020, nous n'avons toujours pas été remboursé. Cela va faire plus d'1 an après notre voyage, nous avons été contacté 5 mois après notre premier courrier et à ce jour la réponse que nous avons est que notre dossier est à l'étude. Bref si vous devez voyager vers le CAP VERT faites le avec la TAP

Not Verified | I never actually flew this airline because I had to cancel the ticket 11 days prior to departure from Dakar to Sal, Cabo Verde. After trying multiple times to ask about the refund, using the airline website phone numbers (using the Portugal, Brazil and other numbers) nobody answered, ever. I found them on facebook, only to see they don't have an inbox option on facebook and the comments on facebook are also nasty. It seemed the phone lines didn't even work. I emailed the airline with my e-tickets and receipts only to hear nothing. It's now the last week of February, and absolutely no word from this airline. I have no words and do not understand how they are still selling tickets. I would never buy from this airline, ever. If this is Cabo Verde's flagship carrier, it's a national disgrace and makes me want to remove Cabo from my bucket list. Please do not buy a single ticket from this airline, ever.

✅ Trip Verified | Sao Vicente to Milan via Sal. I was left in Cabo Verde with no flight to came back!! I have paid the ticket, the flight was cancelled. On the next flight, they closed the check-in because they gave about 150 tickets for a plane with 100 seats. Then, they disappeared. No answer to email and to claim. Nothing. I had to buy a flight with TAP to go back home. Now, they delete comments in their facebook page to hide all the rage of the passengers in similar situation, every day! Local people not always write complaints here, the real amount of passengers left without a flight is much higher than you might see. Do not fly with TACV for any reason. Don't take the risk!

✅ Trip Verified | The first leg of the trip saw my son stranded in Cape Verde for over 14 hrs. His plane arrived late and staff left all passengers overnight with no announcements whatsoever. Also there was no entertainment or food served on this trans-Atlantic flight from DC! His return was rescheduled 3 times with a two day differential and the last two reschedules happening on the day of the flight! When he finally arrived at the airport he was told that Cabo Verde had changed his flight to another airline which had already departed. They never sent us notification of this change. We had to end up buying another ticket on another airline. The desk agent even went on to say that his original flight was not even one they had on their normal route schedule. It was a ghost flight. Never Again!

✅ Trip Verified | Washington to Sal. No blanket or earplugs were provided even after I requested for it. No television or video or means to charge any electronics. Only 1 baggage is allowed and nothing of such was indicated when the ticket was purchased. We were delayed for 5 hours on our first flight from IAD to LOS and the returning flight from SAL to IAD was detoured to Boston with deception that the weather in Washington wouldn't let us land only to get to Dulles to see a perfect weather but they detoured to exchange their crew members.

✅ Trip Verified | Washington to Dakar via Sal. Worst experience so far traveling. The flight was delayed more than 8 hours and there was no information or support from the airline or airport staff. WiFi was unstable - spent hours trying to obtain WIFI to contact family. Cabo Verde customer service was not available or responding. Airport staff disappeared for hours with only police remaining (who would not speak English and spoke only Portuguese which they knew we did not understand) - very unhelpful. We were pretty much stranded for hours in a foreign country with no explanation whatsoever with unfriendly police around. I'll never travel with Cabo Verde or fly through Cape Verde again. I will definitely warn friends and family about my experience. No one deserves to be treated like this.

✅ Trip Verified | Fortaleza to Sal. I had decent hopes given the airlines takeover by icelandair, but it’s still a total joke. Check in confirmation confusingly suggests checked baggage is free, but airport staff say that the terms and conditions suggest otherwise, requiring a payment of $150 US per bag, the most extortionate baggage fee I’ve ever come across. And, there seems to be no other way to pay for baggage where not included. Airport staff are rude and mostly uninterested in helping you, especially if you don’t speak fluent Portuguese. The flight was delayed by an hour, departing about 02:00. The plane was an old Icelandair plane that has had its livery updated, meaning that the legroom is actually alright, but also that there are non-functional entertainment systems on board. Ridiculously, instead of just dimming cabin lights for sleep on a 3 1/2 hour flight, cabin crew insist on serving breakfast during turbulence at the beginning of the flight. Most passengers clearly just want to try and sleep, it’s ridiculous. Cabin crew also crashed the food trolleys into passengers, causing spillage of food waste in the aisle that wasn’t cleaned during the flight. Crew were mostly friendly but occasionally a bit disorganised. Overall I’d not recommend the experience.

✅ Trip Verified | Recently took a flight from Salvador, Brazil to Sal, Cape Verde. Thought the aircraft was an older 757-200, it was being leased from Icelandair, with updated leather seats, seat-back screens, etc. At 6'3, I had plenty of leg room. Considering the rock-bottom price I paid for the ticket, I was not really expecting much. The flight crew was efficient and friendly, the food was plentiful and (airline) tasty and they served us as much Portuguese red wine as we wanted. Looking forward to the return flight. I'll definitely fly again for future flights to Cape Verde or onward to Europe.