✅ Trip Verified
| 09:00 flight to Cusco repeatedly delayed for bad weather in Cusco, then cancelled, even though Cusco airport had reopened. I missed the festival I had made the trip for. I discovered that Star Peru operates a fleet (circa 6) with old onboard computers - meaning whilst other airlines can fly into Cusco with low cloud cover, Star Peru cannot. This leads to delays and cancellations. In my case, the flight was cancelled after 14:00 - even though (we were not told) Cusco airport had reopened and (we were also not told) Star Peru operated its later flight into Cusco. The Star Peru supervisor at Lima airport was appalling. She refused to engage with passengers, refused to tell us our rights, and simply told us to come back the next day to get booked on an a new flight. She took no responsibility, showed no leadership, and was unwilling to issue passengers with a written confirmation of the flight cancellation so that we could claim from our travel insurers. She eventually relented on the last point, but this was after 2 hours of being surrounded by distressed and angry passengers. Next day, Star Peru issued us with new boarding passes, that failed to work at the security gates, leading to passengers having to return to the issue desk, and then wait in a long line for the issue to be resolved. I had to wait standing up from before 03.00 to 04.40 before I eventually got through security. In both Lima and Cusco, the attitude of the supervisors is “I don’t understand your point” when I tried explaining that I had paid over £700 to fly to Cusco for a festival and Star Peru had prevented me for having the experience - which for some / many people may be a once in a lifetime experience, or their only visit ever to Peru. Shameful, incompetent, and appalling leadership of this airline. Avoid disappointment. Pay perhaps more, use another airline and have an enjoyable travel experience. As I write this review on board my departure flight, the aircraft doors have been reopened at the gate with all onboard, for air traffic issues. Is there no end to my nightmare with this airline.