Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1 reviews
No Skytrax Rating
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"A very courteous welcome"

(United States)

Trip Verified | I was hesitant to fly this new airline, but gave it a try. Its website was easy to navigate but there were unresolved issues with credit card payment. Check-in was easy and staff were professional. A very courteous welcome at the aircraft door to every passenger. The all-female staff wore an elegant uniform. I had pre-reserved Seat 3F. I could tell from the cabin interior, its general upkeep and lighting that it was a new aircraft. The cabin was also very clean. Announcements, especially in English, were made in a very warm yet professional manner. Announcements from the cockpit were also nice. Food was average in quality, but enough in quantity. No complaints about it. They served a full dinner on a 9.25pm departure flight! Drinks arrived when I had finished the meal. It seems they finish serving meals first and then bring drink carts. A passenger in front of me got sick. Flight attendants repeatedly inquired about his well-being and asked if he needed any medication or special attention. Flight arrived on time. I hope SereneAir maintains its service standards in future.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteIslamabad to Karachi
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345