SereneAir

✅ Trip Verified | I'd like to raise a complaint about my recent experience. Firstly, there were no separate booths for Jeddah check-in. After searching the entire airport, I couldn't find any Jeddah check-in booth, so I went to the Riyadh check-in booth for assistance. To my surprise, they informed me that they were handling Jeddah check-in as well, but there were no clear signs or displays indicating this. To make matters worse, the flight was delayed by 1 hour and 30 minutes. In all my years of traveling, I've never encountered such poor service and flight experience.

✅ Trip Verified | I booked the flight 15 days before departure to make sure I get an acceptable price and I will be able to celebrate the very first birthday of my daughter. I received phone call only 3 days before the departure date from a very unprofessional representative of this airline that your flight will be rescheduled to 16 days later! No apology, no nothing. Just plain words that if you don't want to, you can refund the amount. Pathetic attitude of the pathetic airline service. Never gonna trust any airline service coming from this 3rd world country.

Not Verified | No advance facility of seat reservation and meal selection. Seat selection is one of the essential features that ease out the travel. Flight is delayed by 3 hrs. In flight crew attitude with passengers is shockingly bad. Not likely to travel again on such airline.

✅ Trip Verified | I recently had a truly terrible experience with them from Islamabad to Riyadh on June 17, 2023. From start to finish, it was filled with disaster and discomfort. The ordeal began with an unannounced 8-hour delay, during which the airline provided no facilities or support for the passengers. I tried visiting their office and calling the helpline to understand the reason for the delay, but I was met with indifference and blame, as if I should have known about it in advance. To add to the confusion, when I checked the official website for updates, it indicated that the flight was on time. However, the flight did not appear on the airport screens for several hours. Finally, it reappeared on the screen with misleading information that the delay was only one hour. Throughout this entire ordeal, passengers, including families with children, were left scattered in the airport, feeling helpless and hopeless. There were no refreshments, meals, or any facilities provided. It was a time of extreme inconvenience and trouble. When we approached the airline team at the boarding counter for confirmation, their response was so bad. They informed us that the aircraft was currently loading passengers in Dubai and that the flight's departure time would only be confirmed upon its arrival at Islamabad airport. This lack of clarity and professionalism caused further frustration. Eventually, the flight was delayed for another hour. Despite the numerous challenges faced during the journey, the flight attendants stood out for their attentive and helpful approach. This small act of responsiveness was truly commendable amidst an otherwise disappointing journey" Based on my experience, I will never fly with this airline. Even if it were the only option available, I would opt for an alternative.

✅ Trip Verified | I got this airline at last moment during checkin at ISB when my ticket of AirAsia found out to be invalid. Decent experience overall. Leg room was surprisingly less than airblue.

✅ Trip Verified | Unfortunately chose to make a reservation on Serene for DXB-LHE-DXB dated June 11th for return trip to cherish moments on Eid in town, But, Serene expert side of the things made it worse experience to explore. Payment was successfully charged from my card but airline booking status can't be changed from reservation to issued ticket due to technical error on the part of Serene Air. Initially blame game started by call center that check your bank, later after useless week airline accepted that payment has been claimed by us but we can't validate your respective booking as confirmed. Airline's Dubai office promised that they would refund my payment in cash in two days time, but till now as of June 21st there is nothing. Almost two weeks and I'm still waiting for my refund.

✅ Trip Verified | Flight was cancelled on 26 April by the airline. I am entitled to a full refund. I paid by Credit Card, 14 days later still no refund. Automated standard replies from Customer services, No names of employees and they do not answer the phone. Never book a flight in Pakistan using a credit card, always go to the airport and see which flights are flying that day and pay in cash.

✅ Trip Verified | First time I am travelling with SereneAir and it’s already delayed 2 hours! I got a text message this morning saying it’s 15 minutes delayed then when we arrived airport, we found out that actually this flight is delayed 2 hours. Very disappointed.

✅ Trip Verified | Our trip was uncomfortable as there was no spacing in between the seats. No one was wearing their mask and there was no social distancing. I would never recommend this flight. This was the worst flight we ever had.

✅ Trip Verified | Islamabad to Karachi. I was travelling with this airline with the gap of about 2 years. Aircraft was clean, staff was helpful and the flight was punctual. Snacks were served and they were fine. Overall, pleasant experience.