Nouvelair

✅ Trip Verified | The crew had closed (locked) both toilets in the back. The "fasten your seat belts" sign never went off during the entire 2 hours and 50 minutes flight, and there were perhaps light turbulences for only 15 minutes. The crew seemed to discourage passengers from using the restrooms, making it the main focus of their attention. At one point, I had to go to the restroom, and a crew member opened the rear toilet for me but promptly locked it again when I exited. Passengers had to practically beg the crew to use the restroom, and only the front toilet seemed accessible. It is perplexing as there were no significant turbulences during the flight.

✅ Trip Verified | I read lots of bad reviews about this company and was quite nervous to fly with them. To my surprise and relief both flights went really well. The check-in was quick and problem free, everything very efficient. Staff very helpful and friendly. Both flights left on time. Would highly recommend it as a budget airline.

Not Verified | My flight was suppose to have departed at 20:20 from Gatwick, however after checking in, the flight information kept changing and finally departed at midnight. No information was provided as to why the flight was delayed. On board, there was no space for my hand luggage and had to have it under my feet throughout the journey. No apologies or any explanation was given. I arrived in Tunisia early in the morning and missed a night of my holiday. They have poor customer care and the stewards are so abrupt.

✅ Trip Verified | It was the smoothest landing ever and an enjoyable flight overall. The crew was very polite, and the departure and the arrival were on time in a minute.

Not Verified | The worst service ever as my luggage was received after 3 days with no communication or support and after I traveled all the way to capital Tunis to collected and I contacted them for compensation for my travel and wasted time and money to collect my suitcase even I called and sent emails few times but no support. Avoid travelling with this company

✅ Trip Verified | I had a terrible experience with Nouvelair on the flight BJ510 30/04/2023. I booked a flight for 07:30AM 30/04/2023, on the 13/04/2023 I received an email they reschedule the flight to be 17:30 PM without given any options. After the flight a 2 hours 23 minutes delay so instead of arriving at 11am, I arrived at 11:23pm. Better to avoid this company whatever the cost.

✅ Trip Verified | Absolutely awful airline whose primary aim is to scam as much money out of you as possible. they sold me a ticket that included checked luggage but when I turned up at the airline to check-in they charged me £75 to check in a bag both on the way out and back in. The information they provide with the ticket and booking is so limited and everything is in french despite booking from the UK. The customer service is a complete joke. I will never fly with them again.

✅ Trip Verified | A very bad experience with this company. The aircraft is dirty, more than one hour delay they use dirty bus to take as to the airplane. Expensive and nothing free even water.

✅ Trip Verified |Toulouse to Tunis. The worst experience ever this company is a joke. They sound aggressive and don’t even know customer service. Long time waiting to the check in area the hostess was extremely exhausted and talking very inappropriate. Make sure you add a suitcase on your ticket they will make you pay all kilos one by one and not even add a supplementary suitcase. No food, no water on the plane. 1h30 late and no explanation. They are rude and they look like they don’t even know what they doing. This company really was a joke. I started to laugh at them because I was exhausted and felt like I was watching a show. I will never take this company again and I wanted you to all know how bad Nouvelair is

✅ Trip Verified | Me and my fiancée were not able to get the flight because they did not accept people from different passport other than Tunisian, even though I am flying from a different country and have not been in my passport country for over 2 years. I showed as a proof my Canadian PR card, my ticket from Canada to Istanbul, and I was still refused to get the flight. I was also not told how to proceed next, how to get reimbursed or being scheduled for a next flight. Tried to call many times and still not able to speak to anyone.