Lao Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4 reviews
7/10
No Skytrax Rating
Filter Reviews by :
Show
1/10

"not received our money back"

(United States)

Trip Verified | We reserved two seats to fly Lao Airlines non-stop in mid-January 2023 from Chiang Mai, Thailand, to Luang Prabang, Laos. The night before the flight, I logged on to their website to check-in. Surprisingly, I discovered the flight was cancelled. We had never received notice. After multiple requests for a refund, Lao Airlines has promised to refund the cost of the flight, but we still have not received our money back. Additionally, Lao Airlines has refused to pay the incremental cost we incurred to fly another airline above the cost of the Lao Airlines flight. If Lao Airlines had notified us ahead of time, we could have delayed our flight to Luang Prabang by one day or flown one day earlier on Lao Airline flights that were not cancelled. As we did not receive notice, we were forced to purchase a much more expensive one-stop flight on another airline, which included significant luggage fees. Lao Airlines needs to take responsibility for its mistake and reimburse customers for costs incurred due to their mistakes.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChiang Mai to Luang Prabang
Date FlownJanuary 2023
Ground Service 12345
Value For Money 12345
no
8/10

"Friendly airline"

(Canada)

Trip Verified | Friendly airline. No Skybridge for the ATR 72 and the board from the back. Although Seat 3A was quiet - you will be one of the last ones to sit and one of the last to leave your seat. The snack was a bit sad, but it was a short, smooth flight.
AircraftATR 72
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChinag Mai to Luang Prabang
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Nothing to complain about"

(United States)

Trip Verified | Excellent, timely departure and arrival. The cabin was clean, the staff kind and the bags were promptly delivered. Nothing to complain about.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHanoi to Luang Prabang
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"good, surprising experience"

(Germany)

Trip Verified | Luang Prabang to Vientiane. Check-In was fast, well organized and the staff friendly. The departure / arrival was on time and the aircraft made a very well maintained impression. During the flight, despite the short flight time of only 35 minutes, there were small bites and drinks. The seat absorbency was slightly larger than other airlines. Overall, a good, surprising experience.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLuang Prabang to Vientiane
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes