Lao Airlines

✅ Trip Verified | We reserved two seats to fly Lao Airlines non-stop in mid-January 2023 from Chiang Mai, Thailand, to Luang Prabang, Laos. The night before the flight, I logged on to their website to check-in. Surprisingly, I discovered the flight was cancelled. We had never received notice. After multiple requests for a refund, Lao Airlines has promised to refund the cost of the flight, but we still have not received our money back. Additionally, Lao Airlines has refused to pay the incremental cost we incurred to fly another airline above the cost of the Lao Airlines flight. If Lao Airlines had notified us ahead of time, we could have delayed our flight to Luang Prabang by one day or flown one day earlier on Lao Airline flights that were not cancelled. As we did not receive notice, we were forced to purchase a much more expensive one-stop flight on another airline, which included significant luggage fees. Lao Airlines needs to take responsibility for its mistake and reimburse customers for costs incurred due to their mistakes.

✅ Trip Verified | Friendly airline. No Skybridge for the ATR 72 and the board from the back. Although Seat 3A was quiet - you will be one of the last ones to sit and one of the last to leave your seat. The snack was a bit sad, but it was a short, smooth flight.

✅ Trip Verified | Excellent, timely departure and arrival. The cabin was clean, the staff kind and the bags were promptly delivered. Nothing to complain about.

✅ Trip Verified | Luang Prabang to Vientiane. Check-In was fast, well organized and the staff friendly. The departure / arrival was on time and the aircraft made a very well maintained impression. During the flight, despite the short flight time of only 35 minutes, there were small bites and drinks. The seat absorbency was slightly larger than other airlines. Overall, a good, surprising experience.