Cyprus Airways

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 6 reviews
3/10
No Skytrax Rating
Filter Reviews by :
Show
3/10

"no online check in available"

(Cyprus)

Not Verified | Thessaloniki to Larnaca. There was no online check in available for me, and if you come earlier to airport you have to wait first in order for the check in to open, and then second for check in queue.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteThessaloniki to Larnaca
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"there was no one there"

(Greece)

Trip Verified | Larnaca to Athens. I was about to board with a friend of mine in a flight scheduled at 10:40 local time. Due to the traffic we had approximately arrived at the airport at 10:05. We rushed into the check in stand but there was no one there, we were informed that the guy had just left so even if we had taken our tickets we wouldnt be able to board the flight since there was no one there to check our hand luggage. Customer service was not answering, we were panicked and when they finally decided to pick up the phone they informed us that we wont be able to board even if the boarding phase was not actually ongoing. Thus we lost our tickets, had to overpay a ticket for later that day and destroy our vacations for merely 5 mins, just because they wouldn't pick up the phone and rush to leave their posts.T
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLarnaca to Athens
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible customer service"

(United States)

Trip Verified | Larnaca to Beirut. It’s worthless. Boarding pass says be to the airport 3 hours ahead but check in doesn’t even open 2 hours ahead. With these basic fare they make you check your carry on and thus you have to wait until check in opens. Terrible customer service. Agents at desks are not helpful and messages from the airline are just general meaningless messages.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLarnaca to Beirut
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"cannot run a flight on schedule"

(Cyprus)

Trip Verified | My flight from Larnaca to Athens was half an hour late. My return flight was scheduled for Sunday 2/6 flight CY 4311 Athens to Larnaca which is operated as I learned at the airport, by Blue air, leaving at 20.45 arriving at 22.30. No prior advice neither at airport and finally we left at 22.45 , that is with a delay of 1 hour and 25 minutes. Hence we arrived at destination at a very ridiculous time, that is at 00.10 hours. Delays can happen on all airlines but when such delays are a daily feature on this particular flight and Blue Air, then things start getting strange, in that on the flight tracker for this flight, in the last 30 days not once has this flight gone on schedule. Every day a delay of one to two hours! One whole month with not one single punctual flight, whether the aircraft is late to arrive from another flight is really not our concern and if they cannot run a flight on schedule then they are not serious.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAthens to Larnaca
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I really enjoyed it"

(Greece)

Trip Verified | Larnaca to Athens. My first flight on this airline, and was impressed with an aircraft with ample leg space, that looked almost new, with an inflight magazine (though only in english language and not Greek) and an interesting in flight purchase catalogue. We arrived at Athens ahead of schedule. I really enjoyed it.
AircraftA319
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteLarnaca to Athens
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"online check-in still not available"

(Czech Republic)

Trip Verified | Flying by CY260 from Larnaca to Prague on Nov 26. One would think like on-line check in is the business as usual for most companies on the planet and a must for all the airlines operating in EU. Until you fly Cyprus Airways. Despite the fact that already in August Cyprus announced that "The online check-in service is available for all the flights departing from Larnaca, Tel Aviv and St. Petersburg. More destinations will be introduced in the coming months.", the reality is that on-line check in still not available. There are also no self-check in kiosks at the airport in Larnaca, the home base of Cyprus Airways. Rather than that, I was advised by Cyprus Airways staff to get to check in 2.5 hrs before the departure, i.e.in case of my flight at 4:30am! The plane is high density and they charge 3.50 Eur for a simple Nescafe.
AircraftA319
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLarnaca to Prague
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no