Cubana Airlines

I flew CUN-HAV-CUN with Cubana in November 2014. Inbound flight was delayed for 3 hours due to bad weather in the region. Service was average and no entertainment onboard but it is a 1 hr 20 minutes flight so I did some reading. Outbound flight was on time. Good value for money but do not expect nothing fancy.

We flew from Toronto to Cayo Coco and everything went as it should have. On time both directions decent food and great cabin crew. Lots of legroom but the plane could have used a good cleaning. I would fly with them again.

I traveled from Montreal to Cayo Coco last week and was relieved to find that I did not experience all the negative experiences that have previously been reported. Outbound and inbound flights were right on time. No charge for checked bags was bonus and lunch provided was adequate. Would definitely fly Air Cubana again.

Tried to fly from Cancun to Havana on 28th February. Arrived at check-in at 14.00 for a 16.00 flight. Waited and waited and finally checked in at 16.15 15 minutes after the flight was due to leave! They issued boarding cards and then said they didn't know where the plane was! They then told us we wouldn't be flying - this is a 1 hour 20 minute flight. After waiting an hour we were told we would be going to a hotel - a hotel it wasn't! Disgusting student accommodation which they took us in mini buses which for 200 passengers took 20 journeys over 5 hours! No Cubana representative at the hotel or the next morning. In the end we had to make our own plans and flew with Copa via Panama. Unfortunately Cubana works on Cuban lines which means if it goes wrong nothing to do with us. They maybe cheap but it will cost you a lot more in the end.

We paid for 4 seats. When we boarded they took our tickets and then he left with our tickets. I had 3 children with me 12 4 and a 2 year old. We were put at the very back where the seats don't recline. They took one of my seats and gave it to someone else. I had to sit straight up for 4 hours with a squirming 2 year old on my lap. I had to ask 4 times for a couple of blankets for the kids and even then they gave them to the people in front of us. Cubana airlines are almost as bad as Air France. Regardless we won't be flying either.

My wife daughter and myself flew with Cubana to Cayo Largo the last week of Feb 2015. On both trips to and from the plane was pretty much on time well prepared staff were friendly enough and conducted themselves in a professional manner. Considering what we paid for our holiday we were surprised that we got a meal on both flights and it was quite enjoyable. Not the best airline in the world by any means but the flight was smooth. I have nothing negative to say about Cubana at all and as far as their planes the ones used for trips from Ontario to Cuba during the winter months are an Avion wet lease which are in partnership with Thompson so no worries as to who maintains and looks after the fleet of planes. If you decide to take Cubana you can also get good deals we got great savings with a "half off" tax sale they had.

We flew from Montreal to Havana on the 22 February 2015 and back on the 27 and everything ran smoothly on both flights. The plane was on time and the personnel onboard were ok. The plane and the toilets were clean. It is the third year in a row that I have flown with Cubana and I have nothing to complain about. Great value for the money. It is basic transportation but for a 4 hour flight we don't need more. If you want a newer airplane and more services take another airline and pay much more.

On Sunday February 7th 2015 my wife and I were on Cubana Flight 188 returning to Toronto from Holguin. On approach to Pearson Airport in Toronto the pilot was advised that the airport was closed and we were diverted to Montreal. All passengers behaved extremely well and took everything in stride. However once in Montreal it took over 2 hours before our luggage was made available and only after that coupons for meals and accommodation were handed out. We finally got to our hotel at 11.00 pm and had to be back at the airport at 5.00 am. The wickets were finally manned at 6.00am. All the delays were totally unnecessary and the whole procedure could have been handled in a far more expeditious and speedy manner. I repeat kudos to all passengers who despite the long waits and line ups were extremely patient.

CU187 on Jan 17 and CU186 on Jan 24. I was very impressed with Cubana Airlines. We flew out from Toronto to Caya Coco. The plane was clean and had more leg room than any other airline I have used lately. There was no entertainment but I can entertain myself for a few hours. I had heard there would be no meal but was pleasantly surprised when I got a nice fresh bun ham cheese and tomato desert and juice. Frankly I didn't miss the constant interruptions by staff to sell me stuff. I found the staff at the airport and on the flight friendly and helpful. I would gladly book them for my next holiday.

If your hoping to get away on holiday within an uplifting environment don't look here. Staff are extremely miserable. I realized from take-off that there were issues. They actually brought their own people to unload the plane in Toronto from Cuba who got to sit in first class and the only ones allowed to use the main washroom. The queues were huge for the rear washroom. Stewards were always miserable and argumentative. When we reached Toronto there was no luggage for over an hour and a half. No one from Cubana Airlines to be found to give information about the huge delay and lack of service. The plane landed at 10.45 pm and the luggage was nowhere to be found even at midnight. Staff hung-up on me 3 times during our conversation because they wanted a fee to deliver the bag they delayed. Since I was on crutches it was necessary to leave and no sitting apparatus was provided around the luggage ramp. They said on take off that a wheelchair would be waiting when we took off from Cuba. None was to be seen in Toronto.