✅ Trip Verified
| Rome to Tel Aviv. They had us waiting 2 hours just to check in, because they lacked staff to conduct interviews for all the passengers. They never communicated with us why this check in process was so long (keep in mind, this is before going through security for the airport). Our flight was delayed two hours because of this, not because of mechanical difficulties or weather, but because of something they have control over, staffing. We did not get our meal voucher for a flight delayed two hours even though we are entitled to one. Once we got to our destination, all of us (150+) people were waiting 20 minutes at the baggage carousel before an Arkia staff member came to us to tell us most of our bags did not make it onto the plane. She didn't give us a reason, just told us to file a lost baggage claim. That line was over an hour long since there were so many of us. The Arkia worker at baggage claim asked me to fill out a paper about my bag, asked me for the address where I'd be staying, and my phone number. He said my bag would get here today and that I should receive my bag the same day. No. Thankfully I had my Israeli boyfriend with me to make my calls because there was no way this process could have been handled in English. It took them 4 days to get me my bag. I was literally in Israel this entire time, at the same place. Their reason? "You gave us an American number, we can't call that. And you are in Timrat, you really think we're going to try our luck in Timrat?" (Timrat is a really small town). I'm sorry, the instructions the Arkia baggage claim guy gave me was to write down my address of where I'm staying and my number, at no point did he say he needed an Israeli number or that Timrat was too far. After making four days of nightmare calls (they don't answer 90% of the time), we were able to get a hold of the driver (who was part of a different company) and he agreed to meet us somewhere so I could get me my bag. Basically, if we hadn't called a billion times, I would have never received my bag until I was leaving Israel. As if this wasn't a nightmare already, when I emailed Arkia to complain and to demand compensation for the headache they put me through, their customer service responded saying I needed to mail them all these kinds of documents that I do not have anymore and that it could take up to 10 weeks for them to make a decision. They should already know details about this flight and they should've contacted each passenger to offer compensation. This is a terrible company and I would highly advise, for your sanity, to take any other airline.