Air Busan

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 18 reviews
9/10
No Skytrax Rating
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8/10

"Great value budget airline"

(Japan)

Trip Verified | Osaka to Busan. Great value budget airline. Web site and on-board magazine promise free water but none was offered. Check-in at KIX was about 20 minutes, check-in at PUS was zero with no other customers in sight. Offered decent seats even though we hadn't pre-booked them. Outward flight was delayed due to 'air traffic control restrictions' at KIX but landed on time due to timetable padding. Return flight left early but landed slightly late after circling around western Japan for ages. Boarding on both flights smooth. Bus to terminal at PUS, but sky bridge on return flight. Perfectly adequate and reasonably efficient for a budget airline and a one-hour flight. Would use again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOsaka to Busan
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"efficient and excellent"

(Singapore)

Trip Verified | My family flew to Daegu from Gimpo. From check-in to boarding, service rendered by all staff were efficient and excellent. Cabin was clean and seats were usual economy class comfy. On our return flight from Daegu to Gimpo, we were late due to traffic and could not check-in thru self serve kiosk. We had barely 15 mins prior to flight departure. Approached counter staff for assistance. First thing the staff did was radioed the Captain while processing the checking in and printing of boarding passes. An agent came over to escort and assisted us throughout the procedure to ensure we boarded the plane without further delay. All these were completed within 15 mins and flight departed on time. Our biggest compliment is towards the Captain for both flights. Journey was smooth and landing was perfect which you dont even feel the plane has landed. Flew with many major top 10 airlines in the world but never had this landing experience ever before. Cabin Crew rating, great and comparable to top airlines! Keep it up and will definitely choose and fly Air Busan on all my destinations where served by Air Busan.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGimpo to Daegu via Gimpo
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"was a disaster"

(New Zealand)

Verified Review | Today in morning when we were coming Jeju to Busan, it was 10 minutes late, which is acceptable. But after this when all the passengers were in plane and it start to run, they stopped. We were informed that there is an issue and pilot will take plane back. We were kept waiting another few minutes and cabin manager announce that they are looking into it and will give further notice. Crew members were serving water and juice. Further notice kept happening for next two hours and plane finally moved at 12:35 pm, instead of 10:30 am. It was my first time to fly with Air Busan to Jeju, which was a disaster.
AircraftBX8104
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJeju to Busan
Date FlownSeptember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"they don't have aerobridge"

(Singapore)

Flew Air Busan from Jeju to Busan. No delays - my experience of taking budget airlines gives me an impression that they will surely delay. They served orange juice that was quite nice onboard. Smooth landing at Busan. I slept on board. But they don't have aerobridge like Korean Air, Asiana Airlines or Jeju air.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCJU to PUS
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"customer service appears to be top "

(Australia)

We were in Jeju flying to Busan then connecting to Gimpo. I noticed our flight was delayed and we may miss the connection. I queried this with ground staff. Within 16 minutes our flights were changed (at no cost), 4 people's luggage located, dragged across the airport, by tiny female ground staff, identified and reloaded then we were seated in row 1 of the airline and off to Gimpo. Totally amazing. I am still astounded that this happened. Plus a refund on our original flight. Congratulations Air Busan. If I could I would fly this airline regularly - customer service appears to be top of their list.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCJU to GMP
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"check-in staff were incredible"

(Australia)

We highly recommend the staff at Jeju airport. We were booked Jeju to Busan, Busan to Gimpo. Our flight from Jeju was delayed and we would have missed our connection in Busan. The check-in staff were incredible when we queried if they could assist us, they changed our bookings to a direct flight with only 15 minutes to do this. 2 lasses retrieved our luggage (for 4 people, not light) from the original flight, hauled it to the check in desk so we could confirm they had our luggage & all correct, then down onto the tarmac into the plane. This was all completed within approximately 15minutes. It was brilliant of the staff. They were crediting us with the change flight we had incurred earlier and missed the button - it become a payment, - this was not an issue for us, it was only $37.00 Australian and the service those girls gave us was quite unbelievable. Flight was good too.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCJU to GMP
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"one of the best budget airlines"

(Singapore)

Gimpo-Jeju and Jeju-Gimpo. One of the best budget airlines I have flown with thus far. Air fares were cheap. The seat was really comfortable for such a short distance and legroom room was really spacious (more space than SIA). Beverages were served despite the short flight and FAs were very friendly. Airport staff very polite when we were checking in. Definitely fly with this airline again in the future.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGimpo to Jeju
Date FlownNovember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

Air Busan customer review

(Australia)

I recently flew Gimpo - Jeju and Jeju - Busan and what a great experience! Fares were cheap included baggage and when I changed my flights to spend more time in Jeju I only had to pay the fare difference. The seats were the same pitch as Qantas (31") flights departed close to schedule and drinks were served despite the short flight time. The only slight criticism I have is that their website is a bit tricky parts of it rely on Flash which may be why I couldn't get an English version to load on my mobile device also whenever I tried to put my passport details in I got an error - if this happens try selecting "No passport" this worked for me. I'll definitely choose them again if I'm flying their routes - great effort!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Air Busan customer review

(Netherlands)

PUS-GMP 737-500. The weather was deteriorating and we were caught off guard by a typhoon heading our way. We got rebooked for free quick and friendly service. At the gate the flights would all be cancelled. The flight was bulk loaded pilots ready. The first delay occurred as extra service agents were called to the gate and were providing information to the passengers. After an hour delay we observed extra pilots boarding as well we learned the captain after deliberating safety being his major concern decided to fly out. A quick boarding nearly full flight and we took off in heavy winds and weather while dark. Despite the weather the pilot remarked thanking us for coming along for the ride saying Hang tight and nice flight which broke the tension. Even though it was a bumpy flight the crew were really calm and nice which calmed us all they spoke English too. It's times like this they must remain calm and they did. Not one time did we feel anything other than our safety was what was most important. A very capable and friendly airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Air Busan customer review

(United Kingdom)

PUS-CJU B737 Short flight from us an to Jeju Island. Left and arrived on time. comfortable seating. No food served; just a 50cc bottle of water handed out. No inflight entertainment.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
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