Copa Airlines customer review
Gary Drimmer (United States)
If you pick up the inflight magazine you will see the modern fleet that they fly. The only problem is that you will be sitting on an older plane that has antiquated seats and entertainment. I was on 3 different planes last month flying in their business class from Mexico to Colombia and from Colombia to the US. The movie offering on the two longer flights were Godzilla and the other one's name I can't even remember. Service and food were good but the seats also were lacking. I will not fly COPA again unless there is no other flight available.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Copa Airlines customer review
Ellen Hodnett (Canada)
We flew business class on 4 flights to and from Brazil and it was well below Air Canada's economy class in all respects except the size of the seat. The one good thing was that the flights were on time. I am a frequent flyer I've flown with many airlines and this was the first time I found airline food (or any other food) utterly inedible. I shudder to think what was served in the economy cabin. There was virtually no entertainment on offer unless you count an overhead screen showing one boring movie. We flew on points so I cannot judge value for money.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Copa Airlines customer review
M Gephart (United States)
Recently returned from 10-day business trip to Santiago CL. Flew LAX-PTY-SCL-PTY-LAX all in Clase Ejecutiva on 737-800s. Overall was very pleased with Copa their punctuality and their service. The PTY hub is easy to navigate and the Copa Club fine. While 6+ hours per segment in a 737 might seem tight the aircraft is comfortable and the lounger biz seats are not too bad for sleeping. The meals and snacks are ample. The drink runs are frequent. The cabin crew was attentive. The IFE was OK (only 4-5 recent movies). Overall a great experience and the UA MileagePlus bonus miles a huge benefit. Will make this my airline of choice for Central/South America.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Copa Airlines customer review
G Peluchette (United States)
We flew Copa round-trip business JFK-SCL with a change in Panama City both ways. Older 737 with no personal screen for JFK-PTY segment. Other 3 flights we newer 737-8 with ambient lighting and personal screens. Food was decent orders were taken by crew before take off. Crew friendly thanked us personally for flying Copa. Seats were comfy but not lie flats. Were given passes for VIP Lounge in JFK and SCL used Copa lounge in PTY. Flights left close to schedule made all connections. Early arrival in SCL and JFK!
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Copa Airlines customer review
Fernie Shiarii (United States)
Flew to see my sister in Bogota Colombia and my route was: LAX-PTY-BOG in Copa Airlines B738NG. BOG-CTG in Copa Airlines Colombia EMB-E190. BOG-PTY-LAX in Copa Airlines B738NG. MileagePlus Member. All flights were class B on seat 18A (except E190). Very clean livery inside and the new 738NG's are excellent with the Sky Interior that changes color according to outside and very hip with all the inflight entertainment there is not A/C outlet but you do have a USB so if you have the cable then you can charge your device. The staff were very friendly and always checking to see if the passengers were comfy enough or if they needed anything else. The food was not that good I know that airplane food is not supposed to be the most gourmet thing there is but this "sandwich" didn't have any sauce only a sausage on a hard hot piece of bread - not what I had in mind. Copa Club is really nice in PTY though it's full of people always. I found the cost of the total trip not that expensive actually kind of low with the whole round trip being $571. I would definitely fly again with them since they are part of Star Alliance and I am a MileagePlus member.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Copa Airlines customer review
G Preis (United States)
Business class JFK-PTY. Brand new plane. Comfortable. Friendly staff greeted us by name. Reasonable entertainment choices. On time. Their website worked well for seats and meal. No complaints.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Copa Airlines customer review
Samantha Francis (United States)
My husband and I flew from the Dominican Republic to Panama and again from Panama to the US. We hadn't heard of Copa before and were both a little hesitant but we were pleasantly surprised! My husband was really sick and the flight attendants (all three) went out of their way to make sure he was as comfortable as possible. The food was good the ride (to include landing and take off) was smooth and we were only about ten minutes off schedule. I cannot exaggerate how good the customer service was. I would recommend this airline to anyone who asked.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Copa Airlines customer review
Brandon Davis (United States)
Will never fly Copa again. Mechanical error with our departure plane which caused us to miss first day of our vacation. During delays the staff were very rude and not forthcoming with any information about the delays. We were stuck in an airport for 7+ hours and all they did was give us a $10 food/drink coupon! Once on our flight and in the air the staff didn't speak English and I was actually told that there was no bottled water hours later I saw this flight attendant carrying a whole case of Dasani water. There's no in flight wifi. Will not fly Copa again.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
Copa Airlines customer review
W Shandera (United States)
Pleasant staff decent food more space than US carriers but no advance online abilities for check-in menu was printed with duplications and reversals and the same one handed to almost everyone in business.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
Copa Airlines customer review
D Nguyen (United States)
JFK-PTY-LIM and LIM-PTY-PUJ. First time used COPA airline in May 2014. Bad experience from the check in at JFK took a very long time to check in was bumped from exit row seats to the back rows because we don't speak Spanish. We missed a connection in LIM on a return from Cusco due to delay caused by Avianca airline. Got to check in line 30 minutes before departure time and agent refused to check us in he directed us to use public phone to change our flight. No help there! Very poor customer service.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |