Copa Airlines

✅ Trip Verified | Customer service is rude and is no help. I booked this airline through expedia, I am 22 years old and a woman, I came to the airport an hour and a half before boarding. No one was in the airport to check my bags, I spoke with someone from copa airlines and he stated that he messaged his supervisor to let him know that I am here and if I can get a flight change to the next morning same time. When I called Copa a few hours later they stated that they never received that message and they cant get me a new flight. So i spoke with expedia and they said if Copa waives the no show they can do something for me. Copa insisted that they will not do that and to contact someone else.

✅ Trip Verified | Last year, I purchased a ticket to travel to Puerto Rico with Avianca for the outbound journey and Copa Airlines for the return. Prior to the trip, COVID vaccines were depleted in my area, preventing me from completing the second dose on time, leading to the denial of boarding. Avianca understood the force majeure situation and refunded my money. However, I had to sue Copa, as they vehemently refused to do the same. After nearly two years of legal battles, a judge ruled in favor of Copa, arguing that the lack of vaccines wasn't a force majeure case that would allow the application of the then-current presidential decrees to provide relief to passengers affected by pandemic-related situations. While Avianca sympathized with my situation, Copa and the Colombian judicial system turned their backs on me as a user and citizen.

✅ Trip Verified | Flew back from a trip to Colombia on COPA and I do have to say there are pros and cons on traveling with this airline. On the first leg to Panama City I checked in at El Dorado and was at the gate within 30 minutes altogether. Because I purchased a basic economy ticket I had to pay to check in a bag but it was actually very cheap only thirty dollars. One thing I did not like was that you can’t buy alcohol at duty free if you travel through Panama City otherwise they’ll confíscate it or make you pay to check it in so I missed out on bringing back rum. Had I known that rule I would have bought it and put it in the checked in bad in Bogota. The flight itself was uneventful, the airplane had private TVs on each seat, flight attendants were normal not too friendly just basically did their job. in Panama City I went to duty free bought some booze which was given to me at the door. On this flight the crew were extremely attentive and very nice. There was a change of planes from a Max9 to 737-800 at the last minute. Headphones were handed out after take off, about an hour and a half into the flight dinner was served but there were no choices it was some kind of beef and beans with corn bread and a cake slice. For drinks no alcohol is offered not even to buy which sucks but they do have some really good guava and pineapple juice. There was another drink service after dinner and two water services after. In the galley they had Coca Cola, juice and drinks for passengers. Overall the flight was satisfactory.

✅ Trip Verified | I was a bit nervous on how my flights would end up. Surprisingly it wasn’t as bad as I expected. Check in at JFK was a breeze and the lady who helped me at the counter was very friendly. The first leg from JFK to PTY was on a 737 Max9 since we took off at 2 AM most people slept and there was no inflight service until about 3 hours into the flight when breakfast was served. They offered eggs or pancakes, believe it or not the food was very good actually. For drinks I had guava pineapple juice. You need to bring your own tablet or phone in order to watch movies and they have a wide selection of fils to see. Connecting in Panama City I had to walk to a different terminal. The airport itself is quite dull. The leg to Bogota was on a 737-800 which had screens on every seat. The crew didn’t hand out headphones since the flight was only an hour and 20 minutes. They provided some sticks and soda, juice team and coffee. Flight was quite smooth and crew was attentive but not overly friendly.

✅ Trip Verified | Awful consistency. If my bag is the proper size to carry on from Tampa to Panama, it should be the proper size to fly from Panama to Tampa. Does the airport in Panama bend the laws of physics. Weak sauce.

✅ Trip Verified | Survivor Show Review: When it comes to flying with Copa Airlines, it's a choice of necessity rather than preference. After ten years, we decided to spend Christmas and New Year's in Brazil, and due to the pandemic, the ticket prices were exorbitant. Copa seemed to be the most reasonable option available. However, our experience with Copa left much to be desired. The food quality was poor, and the entertainment options were just average on flights to Panama City and Belo Horizonte. To make matters worse, both of our flights were delayed. The discomfort of the seats was exacerbated by the fact that they only operate with 737 aircraft. On our return journey to Canada, the flight faced yet another delay, and to our disappointment, there was no onboard entertainment unless you were willing to watch on your own device. Things took a stressful turn when we landed in Panama City just as our connecting flight to Toronto was boarding. We had to sprint and walk for a good 15-20 minutes to reach another terminal to catch our flight home. In the midst of the chaos, our family of three got separated, and our son was momentarily lost. Upon reaching the boarding gate, there was pressure on us to board immediately. However, we couldn't comply as we were anxiously waiting for our son, and we had his travel documents with us. To our dismay, as soon as we finally boarded, the aircraft closed its doors and took off promptly. It was the only flight that departed on time throughout our journey. In conclusion, if you have no alternative, consider flying with Copa Airlines. But be prepared by bringing your own snacks; otherwise, you might go hungry. The crew's performance was satisfactory, but overall, the experience left much room for improvement.

Not Verified | Worst airline I've flown with, even worse customer service than low cost airlines in Europe. Flight was delayed due to Copa internal issues and lost my connection. They didn't want to pay for my hotel or transport since they put me in a flight for the next day in the afternoon. They only gave me 2 meal vouchers which I couldn't use because everything in the terminal was closed at that time (22h). Wanted to use the vouchers for lunch the next day, but couldn't because the date on it was the day before. Copa client service desk unattended for hours, staff are rude and unprofessional, no commitment whatsoever to assist passengers in need. Do yourself a favor and avoid Copa airlines and Tocumen Airport altogether. Wondering how star alliance accepts such mediocre airlines giving the alliances a bad image and reputation.

Not Verified | It is unacceptable that the wait time in the check in line is so long. I arrived at check in at 8:15 for my flight to panama leaving at 11:30. The average a passenger took at the counter was over 12 minutes. In this day of technology thus is unacceptable. The line got longer as time went by however there was no sense or urgency nor was there anyone managing the lines. This would mean a bottle neck and a mad rush to clear security and get to the gate. Unacceptable service and better can be done with effective leadership

Not Verified | I arrived at the airport at 6:30am. The line was horrific and we soon found out the computer system was down. No one was informed, we had to ask. Then tickets were being written and suddenly they ran out of paper; needless to say, four hours later we finally boarded. No apologies, no empathy at all. The service was mediocre, Upon arrival to Panama. No one was outside the aircraft with notice of where to go or the if we had lost our connection to Bogota, we looked at the schedule board and saw gate 145. Upon arrival we were sent to three other gates and now, the fourth! No one knew anything, no one really cared. This has been the worst trip I have ever taken! No professionalism whatsoever. You have lost a client and I will be letting all my friends and family about this company.

Not Verified | Copa upgrade offer I purchased 4 tickets on with 2 reservations on Copa airlines. The reservations had 2 different reservation numbers. 2 tickets for my wife and I and on the second reservation two tickets for friends. I received an email from Copa today with an offered to upgrade our flight. The email did not have a reservation number. I paid for the upgrade. Then I received an email confirming the upgrade. The upgrade was shown for our friends tickets. When I called Copa I was told there could be no change, refund or cancellation of the upgrade. I had no intention of upgrading our friends tickets which I paid for.