| Miami to Rio de Janeiro via Panama. It was the worst experience. My first experience was in August and my route was MIA - PYT - GIG. But, unfortunately, instead of going to Rio de Janeiro I ended up at an airport in a small town called Cabo Frio for lack of fuel on the airplane. I stayed there for more than one hour inside of the plane. After they had filled the tank, we were able to return to Rio de Janeiro's airport and finally land. The second time wasn’t different, actually it was worse! It was 3 days ago, I did the same route MIA - PYT - GIG. My flight was scheduled to 10pm and land at Panama at 3pm and then RJ at 12am but my flight from Miami to Panama had a delay of 5 hours and I lost my connection to Rio de Janeiro. I waited 1hr ish just for one Copa Airline’s employee arrived, then I waited at least 3h more because was only one employee to assist the whole travelers from that flight. Finally, after some hours they assisted and told me that the next flight to my final destination was just 2 days after because all others flights was full, I complained because I had to work, and they told me that was nothing they could to about it. After, they sent me to a Hotel with a transportation, and they told that in 2 days the same transportation is going to pick me up at 11am and bring me back to the airport. That was nothing I could do, just wait two days. So, before I leave I asked for my luggage, of course, and the Copa Airline’s employee told me that was gone to Rio de Janeiro. Two days after, I was in the hotel lobby at 10:45am waiting for the scheduled transportation, after 1h and nothing, I started ask on the from desk of the hotel and nobody had anything information about it, so I called the Copa Airlines Central and they didn’t have any information about it as well. And on this call, I asked for my luggage again, and they told me the same thing, that was gone to Rio de Janeiro. So I insisted to get more information about the transportation because it was impossible nobody had any information about anything, but it was no good. In this situation I lost 2h more, at this time I just needed go home and I was afraid to lost my flight, so I called a taxi and it took me at least 1h to the airport. When I got there I did my check in and asked one more time about my luggage, and they told me that arrived in Rio de Janeiro 2 days ago. I finally arrived in Rio de Janeiro and went to get my luggage that everyone told that it was arrived, but of course it wasn’t! When I arrived in Rio de Janeiro a Copa Airlines employee told that my luggage wasn’t there and probably (he wasn’t sure) my luggage still in Panama. They asked me to fill out a form with all my information, including my address, so they can send me by mail. I have no idea how many days more it is going to take, but this is unbelievable and very unprofessional, the employee are not prepared for any situation, nobody knows anything.