Caribbean Airlines

✅ Trip Verified | Pleasant short flight. Plane was clean and on time. Boarding was efficient. Staff cheerful. Very convenient to reach other Caribbean islands. Will fly with them again.

Not Verified | Wonderful crew on this very short flight. The aircraft comfort better than the ATR which is the main BW commuter. No service on this 30 minute hop but all in all great value and on time.

✅ Trip Verified | Truly the worst airline experience I have ever had. My name is Tom, my ticket says Tom. My passport says Thomas. They refused to allow me on the plane, and I had to buy a new $450 ticket with no refund eligible. Do not fly Caribbean Airlines. Just don't do it.

✅ Trip Verified | A horrible experience. I’ve flown on many airlines (JetBlue, Delta, Southwest, Virgin, Spirit, Avianca) and this one is definitely at the bottom of the list. I will never fly with Caribbean Airlines again. There is a long check in and drop off line because the agents can’t be bothered to work with any urgency. It took another customer in line yelling at one of the agents for them to start checking people in. I was also double charged for my checked bag. This is after I was told I couldn’t pay for my bag in the first line and was directed to another line after already waiting 45 minutes to check in. There is also no TSA pre check with this airline so please get to the airport with 3-4 hours to spare. Our gate was switched with no notification. We just happened to realize our flight number was posted at a different gate. No seats in front of the gate and the announcements were extremely hard to hear and understand. The inflight entertainment was limited to their selection. There is no in flight wifi so also be aware of that. The tray tables were stained with coffee and the garlic snacks being passed out did not help at all with odor control. Overall just a horrible experience that I will not subject myself to again.

✅ Trip Verified | This is by far the worst airline I have ever flown with. The ticket agent who checked me in was extremely rude she made me take 3 lbs out of my carry on and continued to harass me at the boarding gate told me that I could not take the rum on board which I purchased in the airport that it’s an extra piece. Also she seated me way in the back of the plane last row and it was not a full flight.

Not Verified | Caribbean Airlines is not recommended! Our flight was canceled four months before departure. That flights have to be canceled for operational reasons is not nice for the passenger but understandable. However, as an alternative, we could only be offered a flight more than 24 hours later and to another destination airport. Since this would not have been compatible with our other travel plans, we had to request a refund. The airline is obligated to this, since they had canceled the flight. Four weeks ago I had phoned the airline and initiated the refund. Until today, more than four weeks later, no refund has been made. I have rarely experienced such poor customer service. The airline cancels the booking and as a customer you now have to chase your money for months.

Not Verified |  Staff did not care about customer comfort. Had another passenger from the front of the plane come all the way to my seat at the back to chat with their friend while standing in the aisle for 20 mins blocking other passengers going to the toilet. Had to confront that same person to remove there elbow off my head rest one time and then again an hour later when they did the same thing. Staff passed that person multiple times and said nothing. Honestly the worst airline I’ve flown with so far

✅ Trip Verified | I went to Jamaica for a week on vacation, and I have no complaints regarding Caribbean airlines. Not the best airline on the planet but they're definitely by far not the worst - they are reasonable and if you're willing to spend a bit more, than business class definitely is substantially more comfortable. The only drawback that I can think of, but that isn't their fault, is the fact that on the return trip I had to make four stops in four different countries.

✅ Trip Verified | As a flight attendant for another airline, I was highly disappointed in this one, especially with the flight crew. This was my first time flying Caribbean Airlines & I expected way better!! My mom & I booked tickets to Trinidad to visit a friend. The ticketing agents were great! The gate agents didn't speak clear enough to hear what group was being called, from the time we stepped on to the plane and said hello, only one flight attendant out of two spoke. The service was lousy (4 hr flight and you only do service once? & On top of it just handing out a bag of chips & a cup of drink?), Didn't see a flight attendant for trash until near the end of the flight. You could hardly hear the announcements being made, they needed to speak louder and clearer. No wifi! I was hoping they would have wifi, even if I had to pay for it, I didn't mind but no they didn't. However they have something called Caribbean View with shows & movies you can watch. Overall I wouldn't be in too much of a rush to take this airline again, I would look for someone else.

Not Verified | I traveled with Caribbean airlines flying out of Toronto Canada into Trinidad and Tobago. I haven't flown with this airline in about twenty years. I must say I was totally happy with the service they provided. Staff was very welcoming. The pilot was amazing with the way he took of and landed . I was very hesitant about flying with them because of what negative reviews and experiences I heard. Thanks for making my trip a great one to the team and staff at Caribbean airlines.