United Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 173 reviews
3/10
3 star Skytrax Rating
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8/10

"pleased with recent improvements"

(United States)

Verified Review | I am very pleased with the recent improvements in the United Club network. As a lifetime member, I am invested in this improvement. I visited the United Club at DIA on a Sunday morning, and although there was a good crowd, there were comfortable seats available looking out the big windows. The breakfast food options were quite good, particularly the yoghurt and fruit options. The bar now offers Prosecco w/o charge, but the orange juice available for mimosas here is uninspired. The ladies at the desk are competent, pleasant, and eager to help. The hot-food breakfast option is oatmeal. This is a step forward, but not up to the standards of full English breakfast choices at many international lounges. As a domestic lounge, the Denver United Club is quite satisfactory. Their rating would decline somewhat if they were held to international standards
Lounge NameUnited Club
AirportDenver Airport
Type Of LoungeFrequent Flyer
Date VisitJune 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"pleasant and comfortable "

(Switzerland)

Verified Review | I had one hour "to kill" in the lounge before flight left to Los Angeles. The lounge is rather old, but pleasant and comfortable with a lot of space. Although not many options for breakfast the food on offer was o.k. and the coffee was really nice. Not too many people in the lounge at that early time made the experience quite pleasant. The bathrooms within the lounge were fine and clean. The staff was very friendly Hawaiian style and efficient as well,. All in all the quality of the lounge is well above the usual standards of airline lounges in the US.
Lounge NameUnited lounge
AirportHonolulu Airport
Type Of LoungeFirst Class
Date VisitJune 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
8/10

"facility is very new "

(United States)

Verified Review | The United Club at Gate 69 is a "secondary" lounge at San Francisco; the main lounge is in the satellite concourse. As "secondary" lounges go, this one is particularly good, offering nearly all of the services available at the much larger main lounge. The facility is very new and well set out, with good seating, good (for an American carrier) food service and a full bar. Staff are reasonably helpful and wi-fi is excellent. This lounge is much less crowded than the main SFO lounge, a definite plus.
Lounge NameUnited Club, SFO Gate 69
AirportSan Francisco Airport
Type Of LoungeMembers
Date VisitMay 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
6/10

"things have improved considerably"

(United States)

Verified Review | United's 3 lounges at Dulles have never been among the best, but things have improved considerably in the past few months. Hardly state-of-the-art, the Dulles lounges are nevertheless reasonably comfortable and usually not overly crowded. There is a full-range of services and decent food. The full bar is nothing to write home about and the food and bar staff, although helpful, are not friendly. The United check-in and service staff are excellent.
Lounge NameUnited Club, D Concourse
AirportWashington Dulles Airport
Type Of LoungeMembers
Date VisitMay 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"above the standard lounges"

(Switzerland)

Verified Review | The new lounge is big and offers a lot of different areas to read, eat, etc. including a bar with bartenders. The offered food on the buffet was o.k, including different salads etc. The whole lounge is well above the standard lounges for business class travellers in the US.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Date VisitMay 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"food amongst the worst"

(Australia)

Unverified | United Airlines onboard food has a reputation for being amongst the worst in the air, and so it proved on my flight from Washington Dulles to LAX. With a few hours to lay over before my flight to Melbourne I tried out the new business/first lounge in T7. The food on offer in the lounge maintains the low bar that United set to distinguish themselves from an airline that's gives a damn about its customers. And you are not allowed to bring in food from the outside. Disgraceful.
Lounge NameBusiness/First
AirportLos Angeles LAX Airport
Type Of LoungeFirst Class
Date VisitMarch 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
10/10

"enjoy the Polaris experience"

(United States)

Verified Review | United Airlines has upped their game and has done so in an amazing fashion. The Polaris Club at Chicago is truly an all around 10. The staff, the atmosphere, the food and drinks - all 10s. I would recommend coming a littler earlier next time you fly out in Business or First and enjoy the Polaris experience. Well done United!
Lounge NamePolaris
AirportChicago O'Hare Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2017
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"lounge is incredibly tasteful"

(United Kingdom)

Verified Review | The First Class lounge is incredibly tasteful, unlike the United Business Class lounge next door. You have to show your boarding pass at the entrance to the United lounge area and again at the First desk. Staff here not very welcoming. Once inside staff are warm and helpful, offering replenishment by observation. Choice of Champagne and good quality spirits available, as well as tasty orange juice. Go here for the atmosphere. Breakfast menu is nothing special - items listed are all available in Singapore business lounge (in self service form). Lunch and dinner served from 11.00 am which was too late for me as I moved on to sample Singapore's First lounge. The menu seems to use inexpensive ingredients compared with BA First. But still very good service and best design/furnishings I have found.
AirportLondon Heathrow Airport
Type Of LoungeFirst Class
Date VisitFebruary 2017
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Staff Service 12345
yes
1/10

"reception staff unfriendly"

(Namibia)

Verified Review | Used this United Airlines Lounge at Hong Kong (Gate 60), as a customer of South African Airways. Reception staff unfriendly, food looked like it was warmed up from a day before a very poor quality. The bar was stocked with 5 types of hard liquor : Whisky, Rum, Bourbon, Gin & Vodka - the staff were in the service areas could only speak Mandarin - no English and not very friendly. At 23h00 we were told to vacate the lounge as they were closing for the night despite the fact that our flight only departed at 11h50 and there other passenger who had flights at 01h00 - no mercy and no interest.
AirportHong Kong Airport
Type Of LoungeBusiness Class
Date VisitJanuary 2017
Type Of TravellerCouple Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
Staff Service 12345
no
6/10

"there were many sofa seats"

(Thailand)

Verified Review | I used the United Club lounge during the late morning of 8 December 2016. The buffet area is split into 2 areas; one buffet area has a wider selection than the other (smaller) buffet area. I was there in time for the lunch service. While the selection is smaller when compared to lounges in Asian airports, the main items served were fresh and very delicious. The warm hearty soup was very addictive especially given the cold weather. Strangely, only small shallow bowls (similar to ash trays) were available for the soup so I would suggest that the lounge provides slightly bigger bowls especially since the food choices were limited. Similar shallow bowls were provided in the United Club lounge in LAX. There were many sofa seats (not ideal for working off laptops or eating) which were taken but lots of "booth" type seats similar to those used in libraries were found towards the back away from the buffet area. Wifi access requires password which is placed in some areas that can be easily missed.
Lounge NameUnited Club
AirportSan Francisco Airport
Type Of LoungeBusiness Class
Date VisitDecember 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes