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Hawaiian Airlines

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 10 reviews
4/10
3 star Skytrax Rating
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5/10

"no bathroom in the lounge"

(Australia)

The Hawaiian Airlines lounge at Hilo Airport recently had a refurbishment and it looks better. The wifi is super fast, but the lounge can get crowded due to it being a frequent flyer lounge not business lounge. It has limited snacks and coffee that's it - and 2 TVs. No announcements are made, so you have to keep eye on time for your flight. Also there is no bathroom in the lounge. There is also no staff in the lounge.
AirportHilo Airport
Type Of LoungeFrequent Flyer
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Wifi Connectivity 12345
yes
6/10

"great improvement over the old lounge"

(Australia)

Hawaiian Airlines Plumeria lounge at Honolulu Airport is a great improvement over the old frequent flyer lounge. Good wine bar, snacks, sandwiches sweets and a much quieter atmosphere. This lounge is for international business passengers only.
Lounge NamePlumeria lounge
AirportHonolulu Airport
Type Of LoungeBusiness Class
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
7/10

"a very poor lounge"

(Australia)

As an Hawaiian platinum member and business/first passenger, Hawaiian Airlines have always had a very poor lounge in Honolulu with coffee soft drink and wifi only. Their new first lounge upstairs at Honolulu has a wine bar, more snacks, sandwiches etc, a good coffee machine and a very quiet location. Good wifi and staff. All it is missing is beer and spirits and it would be a true first/business lounge.
Lounge NamePlumeria Lounge
AirportHonolulu Airport
Type Of LoungeFirst Class
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
4/10

"lounge has undergone renovation"

(Australia)

The lounge has undergone renovation to make it cleaner and a better layout. For frequent flyers it's a good lounge wife coffee soft drinks and packet nibbles for first or business it's not a good lounge. No cocktails or hot food any sort of meals. Hawaiian would do better enticing more business and first class if they made a lounge for those classes as well as keeping their frequent flyer lounge. At Honolulu airport you are limited to lounge use. I'm a sapphire one world and no lounges available.
Lounge NameFrequent Flyer lounge
AirportHonolulu Airport
Type Of LoungeFrequent Flyer
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"no staff were seen"

(United States)

Furniture appears to be from the mid 80s. Not comfortable. No private toilets. Has a soda dispenser and a few coffee thermoses. No TV showing flight status. There appears to be a desk for an attendant but no staff were seen for the two hours we were there. There is free WiFi but that's about the only reason to visit this lounge. It's worth noting however that the WiFi login page's certificate was expired.
AirportKahului Maui Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge itself is clean"

(Australia)

The lounge itself is clean and well maintained. Seats are comfortable and it provides a respite from the noise of the rest of the terminals. The lounge falls short on catering miserably. People who pay premium prices for first/business class service or for Premier/Pualani Gold/Platinum memberships deserve far more than juice packets pretzels and coffee which they receive in coach class flights. Especially when other airline club lounges offer much more in varieties of foods like pastries fruits hot/cold foods beverages including alcoholic beverages. Hawaiian should work on this.
AirportHonolulu Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Staff Service 12345
no
3/10

"no food on offer"

(Australia)

This has to go down as the worst airline lounge I have been in. The air was thick with the smell of stale cigarette smoke it is a non smoking lounge. There is no food on offer not even a cracker and signs everywhere stating outside food is not allowed in lounge - offer some food if you don't want guests bringing it in. Coffee soda and juice are the items on offer. Very poor for a Business lounge Hawaiian Airlines should be ashamed.
AirportHonolulu Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"no food, no alcohol"

(Australia)

Truly pathetic no food, no alcohol? Coffee and soft drinks? Extremely lame by world standards. One would think they would improve their offering considering what their partners like Qantas offer.
AirportHonolulu Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"Very basic and rather poor"

(Brunei)

Very basic and rather poor. Only juices tea and coffee. No food. Seats are rather uncomfortable. We only used the Wi-fi and then went elsewhere to have a drink and something to eat. Not good and no private washrooms.
AirportLos Angeles LAX Airport
Type Of LoungeBusiness Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"very very basic"

(Australia)

Pleasant enough space but very very basic. One TV. Juice soft drinks tea coffee & inflight bags of pretzels. No alcohol or other food. They're not licensed! There is free wifi - which is pretty quick.
AirportHonolulu Airport
Type Of LoungeFirst Class
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no