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Air India

Lounge Reviews

3 star Skytrax Rating
Lounge Comfort 12345
Catering 12345
Washrooms/Showers 12345
Internet/Wifi 12345
Staff Service 12345
Customer rating from 29 reviews
2/10
3 star Skytrax Rating
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1/10

"the worst airport lounge"

(United States)

This is by far the worst airport lounge I have ever experienced. The seating reminds me of a hospital waiting room. The food and beverage choices are pathetic at best. The 'fresh' food looks days old. There is a bar, but with no attendant. That means no drinks. Receptionist barely acknowledged me when entering and pointed and grunted the direction to lounge seating. The WiFi is non-existent. I would have given zero stars, but that was not an option. Shame on Air India for treating customers with such disdain and disregard.
Lounge NameBusiness
AirportDelhi Airport
Type Of LoungeBusiness Class
Date VisitFebruary 2016
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
2/10

"I would not call this a lounge at all"

(Canada)

Very Bland. The Air India combined First Class and Business class lounge at Newark airport could do with some nice wall colour. Everything so bland. It was worse than an office kitchenette. Wifi worked, but was slow. Lounge staff were nice. In comparison to other lounges, I would stroll through the airport rather than go to the Air India Lounge - this needs lots of improvement and a face lift. Food and beverages were below par. Work area is in the open. I would not call this a lounge at all.
AirportNewark Airport
Type Of LoungeFirst Class
Date VisitAugust 2015
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
7/10

"very good lounge"

(India)

Very good lounge as there was a variety of canapés and drinks. Lounge staff were happy to help with any of your needs.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Date VisitMay 2015
Type Of TravellerBusiness
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
1/10

"Food was stale and cold"

(India)

My daughter and I took the AI116 from LHR to Delhi. I have never seen a worse spread of snacks in any lounge before. We had to go downstairs to a cafe to get a bite. Food was stale and cold.
AirportLondon Heathrow Airport
Type Of LoungeBusiness Class
Type Of TravellerFamily Leisure
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"generally occupied by Airline staff"

(India)

This is the only lounge I have seen which is before the security so if you are at highest member level or are flying business class you need to reach little early if you wish to use the lounge. The purpose of relaxing at lounge and boarding when boarding starts will not stand true in this case. Odd and strange it is but this is Air India you can expect anything. The reason I can think of is if you visit their lounge you would notice that it is generally occupied by Airline staff itself and after a minute or two someone will be visiting from Airline to have a snack so it is a free restaurant for them. Last month I sent them a mail that their lounge plugs are not working from months.
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
yes
2/10

"is small and has little services"

(Canada)

I arrived in the early morning from Toronto to Heathrow on Air Canada and was transferring to Air India flight to Delhi. The lounge does not open until 3 hours prior to the flight which meant I could not use the lounge for several hours. Most airlines use partner lounges when their lounge is not open. The lounge itself isn't too bad but is small and has little services.
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"toilets are dirty"

(South Africa)

No Soft drinks! No towels to shower with! Toilets are dirty. By far the worst Star Alliance lounge we have been to.
AirportDelhi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"What a depressing place"

(United Kingdom)

What a depressing place! This lounge is definitely not to be recommended for a long transit. Having recently been condemned to staying in the lounge for 12 hours I cannot recommend this lounge. The food was practically non existent. Just one badly bruised banana and a single rotting orange and a few snacks. There was butter and jam but no bread until morning. When I asked for the use of the shower I was made to feel it was putting the staff out. Staff were few and far between and totally disinterested in customer service. The decor is outdated and dirty. Wifi is available but so complicated to connect it is worthless. There is little to redeem this lounge.
AirportDelhi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
3/10

"lounge is clean, seating adequate"

(United Kingdom)

The lounge is clean. Seating adequate. There is a meagre but reasonable selection of snacks and drinks. WiFi available. Staffing limited and they seem disinterested.
AirportLondon Heathrow Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1/10

"nowhere near international standards"

(Australia)

If you want to feel depressed about your choice of airline Air India's Business Lounge in Delhi International will do it for you. Curry or Curry with rice for a meal. Samosas in an oven that had been there for at least a week. 2 beers in the fridge dirty plates stacked everywhere toilets that need a pressure cleaner desperately. Truly third world and nowhere near international standards. Flickering or dead light fixtures tired interior no staff no food if you are sick of curry just no point. Got so sick of the depressing place I went next door and paid to use another lounge.
AirportDelhi Airport
Comfort 12345
Cleanliness 12345
Bar & Beverages 12345
Catering 12345
Washrooms 12345
Wifi Connectivity 12345
Staff Service 12345
no
1 to 10 of 29 Reviews