Wellington Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 18 reviews
6/10
No Skytrax Rating
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5/10

Wellington Airport customer review

Review by (Australia)

Arrived at Wellington Airport late in the afternoon and because of delays leaving Brisbane Airport we missed our connecting flight. My daughter aged two was sick in the customs area and no officers bothered to help, though they did manage to walk past. Check in for Domestic was slow, I waited 20 minutes before someone helped me and in saying this there were only two other couples in the queue. The parents room was a shambles, actually it was disgusting. It looked like it had never been cleaned. Also an automatic door opener would have been nice as trying to get a bag trolley and two kids through is a mission. Not enough seating in main area or domestic waiting area, I found a couch behind a large car signage and there were food scraps and rubbish thrown on the floor. Food kiosks are extremely expensive. If you're a family with young children this airport isn't going to help you with your basic needs. I have travelled in and out of this airport many times but this is the first with children. There is nothing to entertain young ones other than running through the shops and running back out with lollies in their hand.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

Wellington Airport customer review

Review by (New Zealand)

Our plane from Wellington to Auckland was delayed 2 hrs. There was not enough seating in the boarding lounge. There are also no toilets. We left this lounge through security who were very rude as they had to re-scan any bags we were carrying.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Wellington Airport customer review

Review by (United Kingdom)

A good airport. Plenty enough self-service ANZ kiosks around to do your check-in although could have been done with some more staff around (not the airports fault). Easy enough to find your way around the terminal. Could have been done with more toilets though and seating prior to going through security to your actual gate. Never done security right at the gate before but staff there were very efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Wellington Airport customer review

Review by (United States)

Departed WLG to SYD . What a fantastic airport. We had no problems checking in going through immigration or security. The free WIFI was an outstanding bonus. Was able to check in with family via streaming video.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Wellington Airport customer review

Review by (Australia)

Great for small airport with loads of beanbags to lie on while you wait for your flight - incredibly comfortable and relaxing. This airport has some interesting Lord of the Rings facets like a massive Gollum in the Departure/Arrival area (Domestic/Intl). Airport is close to CBD (8kms) and there are frequent shuttle buses into the city. Only downsides is the wind which can make landings / take-offs interesting.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Wellington Airport customer review

Review by (New Zealand)

Great airport. Nice small and complex. Easy to find your way around and great selection of food and shops also. Lovely new international terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Wellington Airport customer review

Review by (Australia)

Small but well organised airport. It is very close to the city (15 on super shuttle). Landed from Sydney it was quick to go through immigration and customs. Australian and New Zealand citizens have this express line with smart gate card. Luggage arrived very quickly. Takes me less than 30 mins to get out of the airport. Departure was just as organised not a lot of shops or restaurants at domestic departure Air New Zealand lounge has more drinks than food. Security check is right before you board. All staff (immigration custom airline) are friendly and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Wellington Airport customer review

Review by (New Zealand)

Plenty of signage little expensive in some food outlets. Kiosks for Air NZ are efficient and the short distance between terminals and departure gates are great! Also bus service present that takes you right into the heart of Wellington so very handy.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Wellington Airport customer review

Review by (Ireland)

Great airport small but everything you need. Domestic travel's a breeze. 30 second checkin and a 2 minute walk to the gate with no security. Like flying in the good old days!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Wellington Airport customer review

Review by

I found the domestic area to be clean and easy to find my way around food shops were rather expensive. International area duty free shop is excellent with a great selection - however the waiting area is about the same size as the shop. There were 2 flights departing at the same time and hardly a seat to be found.
no
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