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Wellington Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 25 reviews
7/10
No Skytrax Rating
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9/10

"lovely small airport"

(United Kingdom)

Lovely small airport. Check in swift, do not go through security till go to the gate, that was simple and very quick. Plenty of choice of shops and cafes, goods very reasonably priced in shop with plenty of seating. Staff friendly, excellent views of the planes from terminal.
Experience At AirportDeparture Only
Date VisitJanuary 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"plenty of comfortable seating"

(New Zealand)

Verified Review | Flew into Wellington from Sydney and I had my baggage and was through security less than 15 minutes after leaving my seat which was brilliant! I got to where I needed to go (hoping to transfer to an earlier flight) quickly but alas, just missed out. No problem, plenty of comfortable seating and a decent range of eating options for a small airport. Bathrooms were plentiful and clean too. The LOTR sculptures hanging from the ceiling are cool. When leaving, a short stroll to my gate and all was very pleasant and clean. All staff I interacted with were friendly and professional. If I have a choice of flying in or out from Wellington or Auckland, there is no contest.
Experience At AirportArrival and Departure
Date VisitJanuary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"backyard unprofessional operation"

(Australia)

Verified Review | Disappointing to say the least. Only airport I've ever known that does not open until 90 minutes before your flight for access to departure gates and 2 hours before flight. End up like homeless people in the wind and cold! What a way for a capital city to treat guests to their country. Also means you are ripped off and unable to use airline lounges because you can't access them in time. Very backyard unprofessional operation.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"location is spectacular"

(New Zealand)

Whilst there is some rebuilding work occurring, overall this is one of the world's best little airports in my opinion. The Lord of the Rings theme is excellent, transport to and from is efficient and the cafes on offer are not vastly overpriced compared to the city centre. Location is spectacular so would recommend a window seat in good weather.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
5/10

Wellington Airport customer review

(Australia)

Arrived at Wellington Airport late in the afternoon and because of delays leaving Brisbane Airport we missed our connecting flight. My daughter aged two was sick in the customs area and no officers bothered to help, though they did manage to walk past. Check in for Domestic was slow, I waited 20 minutes before someone helped me and in saying this there were only two other couples in the queue. The parents room was a shambles, actually it was disgusting. It looked like it had never been cleaned. Also an automatic door opener would have been nice as trying to get a bag trolley and two kids through is a mission. Not enough seating in main area or domestic waiting area, I found a couch behind a large car signage and there were food scraps and rubbish thrown on the floor. Food kiosks are extremely expensive. If you're a family with young children this airport isn't going to help you with your basic needs. I have travelled in and out of this airport many times but this is the first with children. There is nothing to entertain young ones other than running through the shops and running back out with lollies in their hand.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

Wellington Airport customer review

(New Zealand)

Our plane from Wellington to Auckland was delayed 2 hrs. There was not enough seating in the boarding lounge. There are also no toilets. We left this lounge through security who were very rude as they had to re-scan any bags we were carrying.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Wellington Airport customer review

(United Kingdom)

A good airport. Plenty enough self-service ANZ kiosks around to do your check-in although could have been done with some more staff around (not the airports fault). Easy enough to find your way around the terminal. Could have been done with more toilets though and seating prior to going through security to your actual gate. Never done security right at the gate before but staff there were very efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Wellington Airport customer review

(United States)

Departed WLG to SYD . What a fantastic airport. We had no problems checking in going through immigration or security. The free WIFI was an outstanding bonus. Was able to check in with family via streaming video.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Wellington Airport customer review

(Australia)

Great for small airport with loads of beanbags to lie on while you wait for your flight - incredibly comfortable and relaxing. This airport has some interesting Lord of the Rings facets like a massive Gollum in the Departure/Arrival area (Domestic/Intl). Airport is close to CBD (8kms) and there are frequent shuttle buses into the city. Only downsides is the wind which can make landings / take-offs interesting.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Wellington Airport customer review

(New Zealand)

Great airport. Nice small and complex. Easy to find your way around and great selection of food and shops also. Lovely new international terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 21 Reviews