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Turin Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 17 reviews
4/10
No Skytrax Rating
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2/10

"looks new but it is clearly mismanaged"

(Malta)

Verified Review | Turin Airport looks new but it is clearly mismanaged. The problem, as is usually the case in Italy, starts at the top and continues all the way down to those who are supposed to clean the toilets. Staff at security simply look unprofessional and are busy chatting with each other. At the cafe in the Center of the Airport there were 5 staff chatting with each other or on the phone while my wife waited in the queue for a cappuccino. The worst is boarding - Passengers are checked for boarding in up to 20 minutes before they can actually board the flight. After going through boarding, passengers do not actually board but they have to walk down two flights of stairs carrying their hand luggage and then they wait outside for up to 20 minutes. Next, passengers walk up the steps carrying their 10 kilo hand luggage to board the plane. Meanwhile the brand new walkways that can take passengers directly from the terminal into the plane (avoiding walking down and up stairs and waiting outside) are idle. I have been to Torino 4 times since September and the walkways have never been used! People talk about the difference between the North and South in Italy however I see the same incompetence from North to South. Italy has one if the World's most significan historic and cultural heritages but the culture of incompetence permeates Italy.
Experience At AirportDeparture Only
Date VisitMay 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"seating for passengers is completely inadequate"

(United Kingdom)

Verified Review | Seating for passengers at departure gates is completely inadequate. Staff are not interested in feedback from passengers, and were dismissive of the situation. They are doing us a favour by letting us use their airport. There is plenty of room to sit on the floor! So why not put some more seating in?
Experience At AirportDeparture Only
Date VisitMarch 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

Turin Airport customer review

(United Kingdom)

I have been at this airport many times. Yes they have new duty free shops but it amazed me every time to see how disorganised this airport is. Toilets are very dirty. Only a few toilets in the whole airport. Cafes are expensive, even for a bottle of water the fee is ridiculous. Staff are rude and arrogant. Every time I go through security I witness arguments due to the poor attitude of the staff. If you need to get a flight to the UK once you go through another passport control you find absolutely nothing: no toilet, no café, no shops. There are not enough seats for passengers waiting to board at the gate, air conditioning was almost non-existent and it was hot and muddy. No information, no staff to ask about the flight. At the gate staff didn't call passengers in the right order so the result was: a lot of discussions and arguments between passengers. When you arrive if you need to collect your baggage get yourself prepared, you can wait for hours. Wi-Fi connection is another joke: it's free but they ask for your credit card details. This is classified as international airport, it's not, it's a joke.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

Turin Airport customer review

(Italy)

Nice and clean airport. It's been improved a lot lately and now it features a new duty-free shop, a baby lounge and many other interesting shops. Furthermore it's a well-mantained terminal with an amaing view of the apron. I like that it's not crowded, almost without queuing time and that makes a pleasure flying from Turin airport. Also the waiting time for baggage claim has been reduced significantly. Hope you enjoy this airport as I do.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Turin Airport customer review

(United Kingdom)

A word of warning about this airport! The baggage collection is one of the worst I have ever encountered! I was there last week and waited almost as long as my flight from Glasgow to collect my baggage! They also like to 'mix n match' the baggage on each carousel with different flights just to make it really interesting!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Turin Airport customer review

(United Kingdom)

Use this airport about 4 times a year it is very small with very limited facilities more a region airport than an international. Everything works as it should but nothing excels.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Turin Airport customer review

(Italy)

Very good and functional airport not too far from the town centre easy to find. The personnel of ground services is in general very good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Turin Airport customer review

(United Kingdom)

I have previously had very bad experiences here - very slow check in and chaotic security. However in early January it was excellent - bags arrived quickly very quick BA check in smooth security and staff tracked me down to return a lost wallet. The only problem was the very inadequate CIP lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Turin Airport customer review

The new airport terminal is less functional than the old one. The way from the plane to the luggage reclaim area does not allow rolling all the way (bad for disabled people children and cabin luggage with wheels). You need to pay for a luggage trolley (this is commonplace in the US but I've never seen in any other EU airport). The arrival hall outside the secure area is too small for the incoming number of passengers especially in winter. There is a train link to Turin but it doesn't take you to the city centre - or anywhere useful for that matter. When departing there is no food and refreshment possibility after security checks. Before security you have a small food court but only the coffee bar seems open all day. The restaurants and the other joints are closed most of the day just in case you wanted more than a croissant for breakfast. There is a huge Alitalia/Skyteam lounge despite the fact Alitalia only flies to a handful of destinations from Turin. And if you have a Skyteam Gold or Platinum card you have to request lounge access when checking in. Presenting your card and boarding pass at the lounge won't get you anywhere: you have to go back to the check-in counter queue again and get the "invitation". Last but not least all signs of local identity have been erased as they want to present the airport only as "Italian" rather than Turin's and Piedmont's. The Piedmontese flag has been removed from the check- in/departure hall and the English/French/German/Piedmontese word "Turin" is almost everywhere replaced by the Italian one "Torino". Way to go!
no
na

Turin Airport customer review

TRN is getting better. The luggage services that were impossible even few months ago have improved. The airport is more friendly but if your luggage does get lost (like on my LH flight) - GOOD LUCK TO YOU. The lost counter is quite unhelpful. The storage for the lost bags is opposite the counter and has OPEN doors without security. That potentially allows just about anyone to walk in and take one of the "lost" luggages. I love Italy but there is a reason why Alitalia is where it financially and why TRN is not such a great airport. Both could be excellent but are not. Don't forget Torino is one of the richest cities in Europe it deserves better connections/airports!
no
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