Tromso Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 5 reviews
7/10
No Skytrax Rating
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5/10

Tromso Airport customer review

Review by (Hong Kong)

General facilities: Shops outside immigration check was really limited. Save and except for the convenience store there is basically no food at the airport. Surprisingly shops and restaurants are present after immigration check and were not bad given the size of the airport. Excellent wifi and sufficient car parking space. The airport is located near some large shopping malls like Jekta that's something I really like. Domestic arrival: OSL-TOS - As it was a domestic flight there was no need for us to go through immigration. Really quick to get to the terminal and our baggage came fast too. Domestic departure: TOS-ARN - Available SAS counters were really limited. Long queues in the afternoon as there were quite a number of SAS and Wideroe flights departing that afternoon. It took 15-20 minutes for us to check-in our baggage. Departure hall is located on the 2nd floor while the check-in hall is located on the 1st floor together which is the arrivals hall. Quite cumbersome here. Security check was fast though. International departure: TOS-LYR - This is the only international route at TOS and gate 20 has been designated for this route. Only two counters so long queue for passport control. Quite poorly controlled. International arrival: LYR-TOS - Same problem. Only two counters again so long queue for passport control. CCTV is absent and I saw one man just passed through the door (which is supposed to have been locked but turned out to have not been locked) to the baggage reclaim area without passing through immigration. This is quite a serious security problem.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Tromso Airport customer review

Review by (Ireland)

What a great airport. From the city centre bus stop to departure gate in just 25 minutes - friendly check in and security staff and of course amazing views of the surrounding mountains. As a previous poster said along with Tallinn this must be one of the nicest (and quickest) European airports to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Tromso Airport customer review

Review by (United Kingdom)

A great small and friendly airport with views to die for. All flights seem to come and go on time with no issues. Good choice of shops and eateries plenty of seating great views and friendly staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Tromso Airport customer review

Review by

If more airports were like TOS then flying would be much more like it used to be. The place is a joy to use - the bus stops at the door the self-service machines are just inside the door the fast bag-drop is just that (even when you get the one with the trainee) you go upstairs to security who have a sense of humour and are efficient: quote- 'our job is to make sure the passenger is safe and looked after and then airside there's a small cafe and shop and a splendid view of mountains and aircraft. No stupid endless announcements lots of seats etc etc. TOS is part of a small and privileged club which in my experience also includes Tallinn Jerez and Helsinki.
no
3/10

Tromso Airport customer review

Review by

Tromsø is a small but bright and comfortable airport - although the gate numbers go up to about 26 only the last 6 of these are proper airbridges. You can catch a local bus from town for 25kr unless it is a Sunday morning - then you can get the Flybussen for 55kr. Before security there is not much of interest - a few shops the 7-11 has similar price and range to stores in town. After security there is a Narvesen with almost identical food and prices to the 7-11 downstairs. There are also several other food outlets which are all very expensive. Toilets are clean enough but as far as I could tell there are only about 6 individual toilets so there can be a queue. When I visited in 2007 there were internet terminals costing 2kr per minute which I think it the most expensive I have ever seen; on my last visit in November 2008 these terminals were gone replaced by WiFi with a minimum charge of 59kr. Before signing up you have to acknowledge that it is an insecure network then pass all your credit card details including the security code over the network! If you are transiting from Longyearbyen you need to be on your toes to collect your bag clear customs and check in again because you are not given much time.
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