✅ Verified Review
| The international section of Sydney Airport is simply a cash cow for its owner and the NSW state government. It is difficult and expensive to travel in and out of and is not passenger centred at all. The low level of service provided to the travelling public inside and outside the security barrier is disgraceful. I last travelled from this abomination in November with Singapore Airlines. The airport trains which cost AUD 15 to travel 3 stops from Central Station were not running so I had to get a taxi to the terminal and because there were roadworks the journey was slow and expensive. I do have to say that the people who work in security are professional and mostly good-humoured considering their abysmal working conditions given the bottleneck configuration of their work areas and the importance of their work. Once inside the terminal, all bets are off. Try finding space or a comfortable seat outside of a Business club lounge, or access to charging stations, or reasonable Wi-Fi, or a decent range of eateries, or public bathrooms. There are also no smoking rooms. This may be unpopular with some people and I get that but if you are lawfully able to sell a product you should be entitled to consume it in an appropriate area so that it does not cause harm or inconvenience others. Last trip to the USA in May this year our Air New Zealand flight was delayed by 8 hours and we were not permitted to exit and re-enter by the guards and there was no smoking room. It is obvious that the international terminal at Sydney airport is a dud run by complacent governments of all political stripes and a corporate owner which has absolutely no regard for customer service or comfort. Wherever possible in future, with international travel, I will leave and re-enter Australia via Melbourne or Brisbane. Pathetic beyond measure.