❎ Not Verified
| Sydney Airport is difficult to use by passengers. It is confused, chaotic, poorly signed and has inferior pedestrian and auto access. I travel often for both business and pleasure. I'm sure I'm not alone in sharing with you my always unpleasant experience when using Sydney International. Access Departure: This terminal has only a single vehicle lane supplying the departures check-in areas. In most cases, my driver must wait in a queue (monitored by baton-waving officers) for some time before I can get to the departures doors. Sometimes the queue extends all the way back to half way down the exit filter lane in the M5 tunnel. And all this time it is only single lane. And it causes impatience by some drivers, who then break laws out of frustration. After checking in, there is only one channel to the customs control, often causing unnecessary delay. After passing through customs, the traveller is expelled into a chaotic, Westfield-esque experience where signs guiding people to gate lounges (a major reason people going to airports!) are rare and not obvious. Access Arrival: After leaving the aircraft, travellers walk to the randomly placed auto passport process stations, then to the baggage carousels, all of which work reasonably (placing of the auto passport stations should be thought out better, it's too random). After collecting bags, and passing through immigration control, travellers are then faced with something no other airport I travel to anywhere in the world does, namely, a very unpleasant and exhausting unreasonably long (more than 200 metres) walk to an exceptionally poorly designed pick-up area. The points I raised above are all peculiar to Sydney airport. Particularly, the last point is addressed in all other international airports I use, by having a multi-lane ring road passing to a concourse immediately outside the airport exit doors so cars can briefly stop to collect their weary traveller. Usually, at the end of the concourse is a taxi and shuttle dedicated area. I make these comments because I am tired of using Sydney Airport, and because it is a source of complaint from overseas visitors.