Sydney Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 453 reviews
4/10
4 star Skytrax Rating
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1/10

"Stay away from Sydney Airport"

(Australia)

Trip Verified | Sydney Airport at Gates 26A to G is a complete disgrace. Crowds of people on various flights building up with no way to sort out the flights. Do not fly through there with Qantas - it was a complete and utter shemozzle on 10 January. A great way to get completely stressed as you got hot and bothered with a rapacious monopoly saving money by not air conditioning the place with dirty toilets to boot. Stay away from Sydney Airport and Qantas.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"procedures were quite fast and smooth"

(Australia)

Trip Verified | Overall experience was very good, an excellent presentation of an upscale Australian airport. The Airport was clean, the procedures were quite fast and smooth, shopping and dining options were five star standard and above expectations. Keep thriving Sydney Airport!
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"very disappointed with my experience"

(Australia)

Trip Verified | I have been travelling into and out of Sydney Airport over the last 8 years. It is not the best airport I have ever visited, but I tend to be satisfied with it. This time, however, I am very disappointed with my experience there, especially the bathrooms! They were very dirty and smelly, like those in the countryside that are rarely cleaned. I almost always travel during peak seasons, and I have never seen bathrooms at airports to be in such a condition. The bathrooms need to be cleaned more frequently, especially during peak seasons. The cleanliness of the bathrooms do matter to travelers.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"General stressful disorganised mess"

(United Kingdom)

Not Verified | General stressful disorganised mess with rude staff who are unwilling to help you in problems that are not your fault. Unclean toilets and very strict customs. 10 minute queues to fill water bottles up from a tiny tap. Wifi is ok, but it by no means covers what a cesspit of stress this place is.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Crowded, chaotic, disorganized"

(Switzerland)

Trip Verified | Maybe just a busy time of year, but this airport is a zoo. Crowded, chaotic, disorganized. In need of an update. Looks like the traffic in and out of this airport exceeded capacity a long time ago. Qantas lounges here are supposed to be some of the best, but those days are over. No other options so just have to deal with it.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"an utterly ridiculous process"

(Australia)

Unverified | Absolutely disgusting the customer service at this airport. If you ever fly internationally do not depart/arrive at this airport and especially don't use Qantas. Missed our connecting domestic flight after a 14 hour flight from SFO due to an utterly ridiculous process that involves collecting your checked bags and then having to re-check them for the domestic flight. As a result unless you connecting flight is 4+ hours apart you will not make it. Qantas don't care either which is the icing on the cake.
Experience At AirportTransit
Date VisitOctober 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"stunned by the treatment at Sydney"

(United States)

Unverified | Awful Airport. After being spoiled at Auckland Airport (and by spoiled I mean having a space to sleep and roam around), I was stunned by the treatment at Sydney. Myself and about 35 others who were spending the night in the airport were all forced to go to this small little charging station with about 8 chairs total and watched as security guards pulled down a gate and locked us all inside. It was crazy! Most people were just sprawled around on the floor while the lucky 8 or so who got chairs didn't dare budge. If you insist on locking people in a room at least get some more seats or cots.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"toilets totally filthy"

(New Zealand)

Unverified | Arrived at 6.01 am on 5th September from for transit. The state of the toilets at 6am had to be seen to be believed. Totally filthy - especially those adjacent to departure gates 8 and 9 - looked like the result of a bad night party. And don't forget that the airport is effectively closed for flights from late evening 11pm to 6am. One would expect that at 6am the toilets would be reasonably clean! Then there is the question of finding the departure gates 51 - 63! You have to fight you way through the duty free shopping center - hard to believe that you are actually a traveler and not a shopper. And then the cost of food and beverages - off the planet.
Experience At AirportTransit
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"Give yourself lots of time"

(Canada)

Verified Review | Give yourself lots of time if flying out of Sydney Airport. It seems like every international long-haul flight leaves the airport in the morning and it creates traffic chaos! Took us almost an hour to get there and the airport is only 18km away from the hotel! There is only one lane off the main highway to get to the International Terminal. Luckily I was flying business class and received an Express Pass to get through Customs and Security, but the regular line up was long (the lineup started almost at the check in counters). Flying to the US requires a secondary screening prior to approaching the gate where agents will verify your boarding pass. Passengers are randomly selected for a secondary screening so be forewarned, get to the gate early. If flying out of Sydney's International Terminal in the AM, give yourself a min. of 3 hours. Once inside though, the terminal has lots of amenities with shopping and dining choices available.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"the rudest people I have encountered"

(Australia)

Unverified | What is it with the security screening staff at Sydney airport. They are the rudest people I have encountered at any airport around the world. Their attitude and the way they speak to people is appallingly and I have seen this on numerous occasions. They need to have a long hard look at themselves.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no