Shenzhen Baoan Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 22 reviews
4/10
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6/10

"much nicer than Beijing"

(Hong Kong)

Verified Review | Shenzhen is only my 4th Chinese airport but it is much nicer than Beijing Capital, Shanghai Pudong and Linyi. Although it is still not at Hong Kong's level either. It was a pleasure to see the epidemic of bland airport design that has gripped the world's airport in recent years, has not infected Shenzhen. Yet improvement is still needed for directional signage and in English speaking ground staff and the WiFi access (but that is a problem in all Chinese airports if one does not have a Chinese registered sim card it is impossible to get WiFi).
Experience At AirportArrival Only
Date VisitJune 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"a bad experience"

(Japan)

Verified Review | I had a bad experience in Shenzhen airport after taking a flight from Tokyo via Incheon. The airport was large and there were a huge number of passengers from about 3 or 4 flights arriving at the same time. However, at the entry zone, there were only three opened gate which means I had to queue in a very long line. It took around 2 hours for finishing all procedure and go out of this airport. Moreover, airport staff only speak a little bit English and they did not help me for taking a train from airport to city center. Although I exchanged Chinese money, it could not use for buying train ticket because the automatic ticket machines only accept the smaller value money (which was so strange). When I asked staff, they could not answer in English and also did not help me anymore since I could not speak Chinese.
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"on my definite give it a miss list"

(Netherlands)

Arrived in transit from Sydney on the way to Amsterdam via Beijing with China Southern Airlines. On the way to Australia I traveled via Chengdu and Guangzhou with no problems. After a nine hour flight from Sydney we arrived in Shenzen expecting to sail through customs and relax before heading onto Beijing. How wrong could I be. Despite the China Southern staff at Sydney getting me to sign a transit visa (two hour turn around in Shenzen) all passengers going to Beijing were held in a "Holding area" with no drinks or smoking facility from when we landed. My hold luggage (that had been cleared in Sydney and I did not expect to see again until Amsterdam) was then presented to me and I had to open it to find a cigarette lighter was causing a problem? Ok sorted bags re loaded and then I was ushered through another security check and had to run the length of the airport (and it is no small airport) to catch my connecting flight despite arriving two hours earlier. Utter shambles and if I ever travel that way again Shenzen is on my "definite give it a miss list".
Experience At AirportDeparture Only
Date VisitFebruary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
6/10

"well-designed and well-connected"

(China)

Brand new airport. On the positive side, for Chinese standards it certainly is well-designed and well-connected. Bright and clean check-in area. Good choice of restaurants and cafes both before and after security controls. As to the negatives: the security controls are quite inefficient and slow, the airline lounges are all quite poor and certain gates (from 30/35 upward) are very far (up to 20min walking).
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Shenzhen Baoan Airport customer review

(Netherlands)

Modern and clean airport. The transit is really strange (like you have to get into China and leave China again). Came from Beijing to Singapore via Shenzhen. Convenient airport, lot of shops (reasonable price airports), many eateries (Western, Chinese). Easy to find your way to the gate. Ground staff do not smile.
Experience At AirportTransit
Date VisitMarch 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Shenzhen Baoan Airport customer review

(United Kingdom)

Excellent new terminal spacious and with lots of check-in counters. Flew China Southern to Nanjing and the check-in was swift as was security. All passengers get patted down regardless of whether you beep or not which was a bit of a nuisance. Beyond security good amenities and restaurants. We had an early morning departure and the terminal was very busy but it is definitely large enough to handle the number of people. One downside is we got a bus to the plane which took 20 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Shenzhen Baoan Airport customer review

(Hong Kong)

Beautiful terminal and concourses in the new terminal. Light and airy honestly the airport I would most enjoy waiting around in for a flight delay. Also good food and shops and a general uplifting feeling. Also the bus transit link back to Hong Kong was fast and efficient. Going through security screening was a bit of a line but the check procedure was quick enough.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Shenzhen Baoan Airport customer review

(Australia)

The new terminal is amazing but the ground transport options are disjointed until the new direct train line is completed also there are few options for early morning departures. The communal areas are massive well lit and free flowing. Many shops allow for casual browsing. First Class Check In for Shenzhen Airlines was more like a 5 Star hotel in a segregated area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Shenzhen Baoan Airport customer review

(Netherlands)

Even though this airport is new it is terrible! Very long waiting lines at all levels. Security slow and no matter if you beep or don't beep you will be checked. Furthermore I really don't understand the "designers" of the airport runways. It needs just few drop of water and the runway is flooded causing long extremely long delays. Airlines staff cant give details about any delays and communication is poor. No regular updates. An airport to avoid.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Shenzhen Baoan Airport customer review

(Canada)

What is the point of going through security screening without getting beeped if all of us have to get a body search? That part annoyed me. Then there were massive delays across all airlines it was chaotic. No updates were given regarding the flight time. The queues were even more chaotic the airport staff were unable to maintain order in the airport. Total inefficient. Go to Hong Kong airport instead.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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