Shenzhen Baoan Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 16 reviews
5/10
No Skytrax Rating
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9/10

Shenzhen Baoan Airport customer review

Review by (Netherlands)

Modern and clean airport. The transit is really strange (like you have to get into China and leave China again). Came from Beijing to Singapore via Shenzhen. Convenient airport, lot of shops (reasonable price airports), many eateries (Western, Chinese). Easy to find your way to the gate. Ground staff do not smile.
Experience At AirportTransit
Date VisitMarch 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Shenzhen Baoan Airport customer review

Review by (United Kingdom)

Excellent new terminal spacious and with lots of check-in counters. Flew China Southern to Nanjing and the check-in was swift as was security. All passengers get patted down regardless of whether you beep or not which was a bit of a nuisance. Beyond security good amenities and restaurants. We had an early morning departure and the terminal was very busy but it is definitely large enough to handle the number of people. One downside is we got a bus to the plane which took 20 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Shenzhen Baoan Airport customer review

Review by (Hong Kong)

Beautiful terminal and concourses in the new terminal. Light and airy honestly the airport I would most enjoy waiting around in for a flight delay. Also good food and shops and a general uplifting feeling. Also the bus transit link back to Hong Kong was fast and efficient. Going through security screening was a bit of a line but the check procedure was quick enough.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Shenzhen Baoan Airport customer review

Review by (Australia)

The new terminal is amazing but the ground transport options are disjointed until the new direct train line is completed also there are few options for early morning departures. The communal areas are massive well lit and free flowing. Many shops allow for casual browsing. First Class Check In for Shenzhen Airlines was more like a 5 Star hotel in a segregated area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Shenzhen Baoan Airport customer review

Review by (Netherlands)

Even though this airport is new it is terrible! Very long waiting lines at all levels. Security slow and no matter if you beep or don't beep you will be checked. Furthermore I really don't understand the "designers" of the airport runways. It needs just few drop of water and the runway is flooded causing long extremely long delays. Airlines staff cant give details about any delays and communication is poor. No regular updates. An airport to avoid.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Shenzhen Baoan Airport customer review

Review by (Canada)

What is the point of going through security screening without getting beeped if all of us have to get a body search? That part annoyed me. Then there were massive delays across all airlines it was chaotic. No updates were given regarding the flight time. The queues were even more chaotic the airport staff were unable to maintain order in the airport. Total inefficient. Go to Hong Kong airport instead.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Shenzhen Baoan Airport customer review

Review by (Hong Kong)

Huge terminals with insufficient lighting counters with very long lines incredibly long security lines but the worst thing is the delayed flights. Passengers are never given information as to why their plane hasn't arrived or worse if on time and boarded on time the plane is towed away from the gate where it sits engines off for hours before being allowed to take off. The terminal is very old dirty and with staff who never listen when you ask questions.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Shenzhen Baoan Airport customer review

Review by (Australia)

Terminal D is the temporary International Terminal. In reality it is a glorified bus terminal as it does not have any airside gates directly to aircraft just bus bays to ferry passengers to and from their respective planes. Entering the building for departure everything seems back to front and confusing. Firstly you are swabbed for explosives before being allowed into the building. I had to ask where Check-In was located I was then directed through the Customs area. In front of me was Immigration Check-In was off a corridor to the right that I had walked past. Check in was clumsy with passengers being asked to walk behind the counters and x-ray scanners to handle baggage. Other staff were having to walk along the conveyor belts to clear constant blockages. Next came Immigration then there was only one xray and search area open in a tight constricted area. Everyone was being quizzed about their baggage and I had to pull my carry-on apart for inspection in the small area. Finally I was in the smallish lounge area with three duty free stores and a single restaurant. So there was only a vending machine if you wanted a drink but I only had notes not coins.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Shenzhen Baoan Airport customer review

Review by (United Kingdom)

The Metro now runs from the city centre to the airport. If you are flying with China Eastern (MU) Terminal A the check in is hard to find. Its at the end of the building around the corner from the main hall.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Shenzhen Baoan Airport customer review

Review by

Return domestic flight in one day. Busy Airport and glad I was travelling first class as there were a lot of queues for Economy. Public transport seemed good. I had a Chinese escort and she easily arranged a bus to our destination (I am not a bus person) and calls to go to the bus from the terminal were very efficient. Had a one hour delay on the way back to Shanghai but with the storms in China that week could not blame anyone at all.
no
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