Seoul Incheon Airport

Have been flying to Incheon airport few times per year since early 2000. Great airport, clean, friendly and efficient. At least, it was efficient. These days waiting times are soaring. Today I spend exactly 48 minutes in the queue for immigration to get into Korea - terrible.

Transit in Incheon from Ulaanbaatar to Manila, between 4 and 7am. The entire place was shut down, which makes it look like a sad little closed shopping mall. Korean Air business lounge looks small and cheap, and only a few snacks were provided before 7am. Very disappointing experience in general, which makes you wonder how the airport consistently gets such high ratings.

Avoid this airport immigration. 2 hours in the queue and then our luggage carousel was no longer labelled and we had to search for our bags. My advice is to take another route and avoid it. The airport used to be better but I seems to have been a victim of its success and is now outdated.

Had a 13 hr. layover at this airport. Sounds long but because of the airport's facilities, it didn't feel that long. I used their rest and relax area which was full of resting couches, recliner seats and massage chairs. There was a free use of the shower and no need to bring your hand carry luggage everywhere you go since there was a secured area you can check it in while waiting for your flight. The airport also have a massage and spa center, a fancy restaurant snd a transit hotel if you want your own room.

Big modern airport but with processes in the dark ages. On arrival going through immigration was a nightmare, only 4 officers operating for non-Koreans, maybe they are trying to compete with the US for slow processing of foreign nationals. On departure it was not much better during the morning rush hour, only 8 of the 10 security scanning lines security operating and few enough security points as it is. You would think that a modern international airport would have more than 8 security screening stations. It took me over 30 minutes to get through and I was told as it was a Saturday it wasn't busy. There is a fast track but it's not well signed and I was stuck in the morass which is general security screening before any body tells you. The signage is a bit odd as well there seems to be lots of signs (or people) pointing at the thing once you've arrived but no indication how to get there in the first place

I use Incheon airport quite often for my trips from South Korea. This airport is always efficient and clean. Never had any big problems there. The restaurants are quite good and prices are not that high. Easy to find smoking rooms. Staff are really helpful.

I was on my way to Cape Town via Hong Kong from Seoul Incheon International Airport. The best part about ICN is that the free wifi is extremely fast and the duty free shopping is excellent. The airport is very clean and with facilities such as free showers, the chance to experience traditional Korean culture, kids playground, and good seating for long transit passengers which is well maintained. However, the friendliness of staff can be a bit questionable. Beside that, I will continue to use this airport.

Incheon Airport is very clean and there are many restaurants, decent duty free and facilities for passengers. WiFi is very good. However the worst thing is the passport control. I travel in business class and there's no fast track lane. It's a shame as it is usually more than 1 hour each time at arrival or departure.

This is about the 10th time I've arrived at ICN airport and it seems that the airport makes no effort to meet passenger expectations. Again I spent 1 hour in the foreigner line to enter Korea, after walking for 30 minutes from the gate. Long walking times, consistent long waiting times at Customs. There were 10 customs lines, of which 7 were empty lines for Koreans and 3 lines for thousands of queuing foreigners. Staff confirmed to me that in the early mornings there are always long queues. When asked why no action is taken to improve a friendly smile comes. Sorry but this makes the airport user unfriendly. Add to this the very long walking distances, the 1 hour travel from Seoul city and you have a total travel time of 3-4 hours from arrival to hotel. Not really competitive.

I have to stress that Incheon airport is dazzlingly clean. Also, I was taking Lufthansa so I arrived in the concourse. This meant I had to take a train to the main terminal. There were many helpful staff to ask for information. The trains were very nice and air conditioned and in the main terminal, there are many restaurants and cafes. You do not have to wait very long for immigration and security and the toilets are very clean. There are very good links to the city Incheon and Seoul, with trains taking under 1 hr to seoul station. I am not surprised that Incheon airport is one of the best in the world. I am looking forward to going to Incheon next year.