✅ Verified Review
Over the past seven years of constant travelling throughout European airports, I have never come across such a poorly managed fast track security desk than at the Riga International airport. I've arrived at the airport 1.5 hours prior to my departure time. Having reached security, there was large queue and I decided to buy a fast track ticket at an additional cost. Upon my arrival at the fast track section there were seven passengers ahead of me. The section was being managed by a one member of staff. All of a sudden a large mob of passengers (of up to 50) appeared behind me and were extremely rude and hostile. The large crowd of people seemed to overwhelm the one staff member present. They demanded that they should be allowed to skip the queue as they had a business class ticket on a scheduled Aeroflot flight to Moscow. By the time I finally passed security and reached the gate of my flight, the Ryanair crew couldn’t let me board the plane as they had closed the flight albeit we had missed deadline by one minute. I am shocked at the behaviour of the staff at Riga International Airport, firstly for charging for a service they don’t seem to operate (fast track) and secondly for not having any security. The airport seems to have a laissez faire attitude to the standard rules and protocol in terms to queues and indeed Airport policy. After my complaint submission I received an email saying that I should have consulted social media. I appreciate airports can be busy places with periods fluctuating but surely it is down to the Airport to plan and foresee such circumstances as well as deal with consequences of poor customer service, and this was a occurrence that could have easily been prevented by having more staff on.