Phnom Penh Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 29 reviews
5/10
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9/10

Phnom Penh Airport customer review

Review by (Cambodia)

Ground service is not very good, except the fact that the process is slow because of the small space. Soon it will be okay after the terminal expansion. The waiting room is good as it has some restaurants and some entertainment. However, I would suggest that they have more stores, especially conveniences stores or more duty-free stores.
Experience At AirportDeparture Only
Date VisitMay 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
6/10

Phnom Penh Airport customer review

Review by (Belgium)

Phnom Penh airport is a small airport, albeit there is construction to make it bigger. The departure hall can be crowded with limited seating. As one can walk in and out of the building with virtually no security checks, it can be easier to walk over to the arrivals area if one has to wait a longer time. There it is much quieter and there are a few restaurants. Prices here are (much) higher then in town. The airport is located only a few hundred meters from the main road from Phnom Penh to Sihanoukville. It is therefore possible to get off a bus from Sihanoukville right at the airport. The airside is somewhat bigger with enough seating and some electrical outlets too. There are a few places for food and drinks. There is also a smoking room and obviously toilets. On arrival, one has to pass the visa on arrival circus which all in all works pretty smooth but you will spend some 15 minutes there. Getting a taxi is also pretty organised as you buy a voucher for transport to the city. It does help if you know where you are going because these taxi drivers did not pass any Knowledge.
Experience At AirportArrival and Departure
Date VisitMay 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
8/10

Phnom Penh Airport customer review

Review by (Australia)

Flew from Singapore. Visa was quick and efficient. Immigration officers were efficient but not particularly friendly. Outside the terminal was chaotic but everything seems to work. Departure was a little smother. Overall a great little airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Phnom Penh Airport customer review

Review by (Indonesia)

Be very careful at the visa-on-arrival counter - I was short-changed by $10 and as I went back to the counter to complain the officer automatically handed me $10 without even asking - makes me think there's an organised scam going on there. My first contact here was this greedy dishonest official. Not a great introduction to the country! All other aspects of the airport were fine.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Phnom Penh Airport customer review

Review by (Australia)

Arrived at airport by tuk tuk which is very pleasant. Only ticket holders allowed into the terminal which makes for a very relaxed environment. Check-in security and immigration straightforward. Good selection of shops inside.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Phnom Penh Airport customer review

Review by (Australia)

Traveled through twice this year and found it pleasant and efficient. The airport was clean - including the bathrooms. Going through immigration was a breeze. Flying with Malaysian Airlines we did not have to pay departure tax. There was a short queue at the airline check-in counter which moved rather slowly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Phnom Penh Airport customer review

Review by (Cambodia)

PNH Airport has yet again been renovated lately in 2011 for the better. Everything is improving even airport taxes are now being included in most ticket prices for flights departing which is great especially if you forget to take extra cash with you or for visitors that wasn't informed. There are a few amenities at the airport nothing great but just enough to keep you occupied for the short while to boarding. I live in PNH from South Africa.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Phnom Penh Airport customer review

Review by (United Kingdom)

There are basically 3 options/desks in the arrivals area - one for Cambodian nationals and ASEAN. Passport holders who don't need a visa a queue for passengers who already have a visa (either online or from an Embassy) and longer queues for passengers requiring VoA. By far the best option is getting your visa online - I was through immigration in 3 mins a further few minutes waiting for the bags and I was in the Taxi 10 mins after getting off the plane - excellent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Phnom Penh Airport customer review

Review by (United States)

Compared to the Pochentong airport of old (mid-90s) this is a gem. Arrival was efficient. Visa on arrival cost $20 with an extra $2 if you don't have a photo and was processed without delay. No problems with immigration. baggage pickup or customs - you fill out the forms and are waved through. There is a transport desk with fixed prices (taxi and tuk-tuk) in the arrivals area so you don't have to hassle or bargain outside. (Take a tuk-tuk only if you're feeling adventurous it may not be for everyone.) We were not hassled in any way or asked for money. There is a left luggage service at the airport (outside the arrivals area) very useful if you need to leave your bags somewhere for a few hours. Check-in was a bit slow and we had to remove some items from our check-in bags to bring them down to the 23 kg limit (maybe this is a Korean Airlines policy?). But the process was orderly and calm. Paying the $25 exit tax is expected and straightforward. It's unusual for the tax to not be included in the price of the ticket but this has been the practice here for many years even if it has died out elsewhere. It's a legitimate charge. The departures lounge is small (eight gates) but well laid-out and quiet with a snack bar bar bookstore and a couple duty-free shops. Prices are higher than outside but reasonable by international standards. There are also a couple bars/simple restaurants pre-check-in near the arrivals area. Overall I was pleasantly surprised by the efficiency ease-of-use and well-designed layout of this small airport but my assessment is colored by memories of how it used to be a dozen years ago. The experience may well be different for Cambodians. Some international travellers may be nonplussed by the visa-on-arrival process and payment of the exit tax but these are just local particularities not attempts to shake anyone down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Phnom Penh Airport customer review

Review by (Australia)

I did not encounter any corruption of any sort. We arranged our Visas before our trip which saved some time. Immigration staff seemed disinterested and my passport was nearly thrown back at me. The arrivals section is very basic. We were off the aircraft and out the door within around thirty minutes. It has potential to be a great airport but service needs to improve.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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