Orlando Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 83 reviews
4/10
No Skytrax Rating
Sort Reviews by :
Show
10/10

Orlando Airport customer review

Review by (United States)

I have flown in and out of Orlando international airport many times and I like it more each time I go. The airport is clean and the staff friendly. Many people are so quick to demonize airport staff, however those are the people who yell and make idiots of themselves instead of acting like an adult. The airport is easy to navigate and has a nice selection of food establishments both on the airsides and in the landside terminal building. As far as TSA goes, I have never waited more than 15 minutes to get through security. The Agents arent very friendly but I dont mind that because that usually means they are remaining focused which makes the lines move faster.
Experience At AirportDeparture Only
Date VisitMarch 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Orlando Airport customer review

Review by (United States)

The airport has the worst road planning and parking I have encountered so far. I enter the airport from the north side, my wife's flight was running late, so I drive to the cellphone parking lot, which is economy parking lot with 2 hr free parking. Once my wife's flight arrived and I leave the lot, I see a big line just to get out, and later a big backup due to poorly designed merge lane for Terminal A. It took me an hour to get from the cellphone parking lot to terminal A, hardly a good way to wait. Overall, the airport access roads to the terminal are some of the most inefficient and ineffective. You feel like you going arounds in loops.
Experience At AirportArrival Only
Date VisitJuly 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Food Beverages N/A
no
na

Orlando Airport customer review

Review by (United Kingdom)

Immigration - rude arrogant unwelcoming etc.. If I never come back it would be too soon. Looking at the feedback this has been an ongoing issue. The fact that the country that put a man on the moon find it impossible to deal in a humane way with its customers yes customers this speaks volumes about their attitude towards its overseas visitors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Orlando Airport customer review

Review by (United Kingdom)

Arrived at Orlando international airport on 07/04/15 after a fantastic Virgin Atlantic flight from Manchester. If we had known what we were about to face. This airport is a disgrace to America it took us 4 hours in total to pass through this place. Is this done on purpose to prepare you for the Disney experience. Isn't filling an ESTA form online supposed to speed things up. Employ more staff when you know large flights are arriving and show some respect for people from abroad bringing there hard earned cash to your country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Orlando Airport customer review

Review by (United States)

This airport is huge and difficult to find your way through if you can find those signs you'd better read them carefully. The parking is far too expensive. I waited over an hour at baggage claim and the lines in general are ridiculous unless you were hoping to hone your skills before tackling the long lines at Disney. Who decided to turn the air conditioning off? Is it the same person who put the food court back around the outside of TSA so if you're hungry then you'll have to go again and get an extra x-ray and overall manhandling. There are alternatives - as far as the overpriced parking get a park and fly. If you really want a great option try Orlando Sanford Airport instead. Short lines cheaper flight tickets and virtually instantaneous luggage retrieval. Friendly staff as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Orlando Airport customer review

Review by (Ireland)

We use Orlando Airport at least four times each year and while some people find security a problem I must say I'm quite impressed by its thoroughness and don't mind the queues if it means safer travel. We have used this airport since 1999 and while immigration was a problem in the past it is not so any more. We travel from Dublin Ireland and we now get our immigration clearance done before we leave Dublin. Maybe some of the U.K. travellers could travel via Dublin and get clearance there and so avoid the queues in Orlando on arrival. Love this airport and think the staff including the security and customs are very courteous and pleasant to deal with. Slow baggage reclaim but with Florida waiting who minds an extra thirty minutes!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Orlando Airport customer review

Review by (United Kingdom)

Arrived on a Virgin flight from Glasgow which was great and on time then downhill from there. They kept us on the plane for twenty minutes as the immigration hall was full when released we were horrified to find around 600 to 1000 passengers in the immigration hall we snaked round and round for just over 2 hours total nightmare before getting through. Then onto car rental with Budget 4 people in front of me and it took over an hour to get the car keys. Certainly will not be flying here again and would definitely recommend you pick any other airport. If you have the patience of a saint and like queuing this is the airport for you.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Orlando Airport customer review

Review by (United Kingdom)

Arrived 2nd Jan 400 plus passengers through immigration and customs in about 20 minutes all the officers were friendly and very pleasant and this included the computer system going down at immigration. What more could you ask for? Departed March 28th went through passport control and security checks in about 5 minutes selected for expedited security check so did not have to remove shoes or laptops from bags. People who did go through normal checks did not take much longer all done with little fuss and a smile from all those staff on duty.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Orlando Airport customer review

Review by (United Kingdom)

We flew into MCO from Glasgow via Newark so avoided going through Immigration and once our bags arrived we picked up our hire car and were away from the airport within 40 minutes. The return journey was a bit different. The queues at the United check-in desks were large but we were processed through quite quickly the TSA security checks were extremely busy slow and pretty disorganised. Our flight for Newark was at Gate 47 and when we were called into our respective boarding lines a flight at gate 48 disembarked its passengers who then tried to barge their way through our lines to get to the Air Train resulting in a bit of a shambles not well organised at all with departing and arriving passengers in the one area at the one time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Orlando Airport customer review

Review by (United Kingdom)

We have travelled through Orlando MCO regularly over the past 15 years. As Airports go it is one of the better ones as far as catering for the passengers needs. Good facilities pre-Departure plenty shops eating facilities and adequate seating other Airports should take note. Never had a problem at check in and never had to queue for more than a few minutes. Car Rental desks are all on one level and all easily Identified. Policy at these desks is for the agent to try and sell you everything under the sun. Generally if they can see you are a regular and you make it clear at the start that you want nothing that is not already arranged they will not bother. The system would run more smoothly if they simply supplied what was requested on the rental voucher and merely inquired if there was anything else the customer required instead of wasting time pushing everything whist a huge queue gathers waiting for their cars. Now we come to the worst bit the TSA security system at departure is an absolute shambles poorly organised full of unhelpful power crazy staff that are full of there own self importance rather than trying to run a helpful sympathetic and courtesy based system. I suggest someone from this organisation goes to Heathrow terminal 5 or Gatwick and see how a security system should operate. The Customs and Emigration at International arrivals again is an area that requires better organisation there appears to be no collaboration between the Airport Authorities and the Border control Staff with regards manning levels. As for flights arriving from Gatwick UK both the British Airways and Virgin Flights generally land within minutes of each other in the late afternoon this means that the best part of 600 to 700 people need processing. There are a huge amount of desks available over 30 in fact. In all the years we have flown to Orlando I have never seen more than 60% of these desks manned at any one time surely it is not beyond the will of man to organise manning levels according to flight operations. So in conclusion a good airport let down by Government organisations failing to work hand in hand with the Airport also the Government employees seriously need some customer focussed training and learn to smile.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 53 Reviews