✅ Verified Review
| London to Montreal with Air Canada. The flight was great, staff helpful, everything on time. However my nightmare started when I arrived at Montreal airport. Hundreds, possibly over a thousand, travellers were disgorged from planes from everywhere, arriving at the same time. We were in a kind of holding pen at the top of the steps, before being directed down the steps to form the endless cattle queue for immigration. There were pregnant women, families with small children, yet there was no order to allow these more vulnerable people to go to the front of the queue. I waited for 2.5 hours before getting through Immigration, and by that time the luggage carousel had stopped and luggage was strewn all over the floor. So on top of the insult of waiting a ridiculous amount of time, I then had to hunt down my luggage. By the time I got outsided I was furious, exhausted, and appalled to put it mildly. My holiday at my daughter's place did not start well. I did try and voice my complaints when I found the almost hidden complaints desk, and was told by the weary officer that this was "due to lack of resources", and that they can't find the staff to train to operate as Immigration officers. Out of the 10 plus booths, only 4-5 were occupied at any given time. I am sure the Government can – and indeed should - find the resources to ensure that at least during busy periods the immigration desks are fully staffed. I travel to Heathrow often - one of the busiest airports in the world - and yet have never ever experienced this kind of debacle. Whilst queues there are long they move quickly as the immigration stations are always fully staffed. I spoke to several people during those long 2 plus hours in the interminable queue, many who were in Montreal for the first time. Some vowed to never ever go come to Montreal again; in other Canadian airports the story had been much more positive. If Montreal is trying to entice more tourists, then this is definitely not a good look at first base, and leaves a very bad taste in the mouth. In December I will be again traveling to Montreal to visit my daughter and family, but am absolutely dreading having to go through the hell of customs/immigration at the airport. The powers that be need to urgently lift their collective game and make my and others experience at Montreal airport a pleasant and memorable one, not the nightmare that hundreds experience I am sure on a regular basis. I noted that there was an item about this in the Montreal Gazette a few days after my arrival, so my experience was not an exception. The excuse that it was a busy weekend, end of school holidays etc, just doesn't cut it. Airports the world over experience end of school crowds yet manage to keep things flowing. Wifi was a complete joke too.