Melbourne Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 231 reviews
3/10
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5/10

Melbourne Airport customer review

Review by (New Zealand)

Astonishingly poor customer service from security staff. Instead of telling you what is going on, or that they have finished and I can leave now, they just turned their back on me. It was also unclear what was happening at bag screening and staff were very rude. I also witnessed extremely bad customer service on arrival a few days prior. Staff were very loudly impatient with and rude to older travellers who did not know how to use the smart gates
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

Melbourne Airport customer review

Review by (Australia)

Melbourne's airport is a terrible shambles - my sense is that the airport is endlessly struggling to keep up with the growth in capacity. Rather than bite the bullet and invest, they just keep nickel and diming small incremental fixes. The result is massive queues and barely organised chaos - particularly when more than 2 planes turn up which, as many others have observed, it can't be too hard to anticipate. The customs and immigration staff appear to be trained to conduct themselves in a manner that projects suspicion and veiled hostility, they do distress people and seem to treat doing so as a part of their job. The departure security checking and border control are amongst the wort you'll find anywhere- it was easier and the staff were less obnoxious at Lagos airport - so that gives you a sense of what to expect. Better to arrive/depart via in Sydney and then get a domestic connection to Melbourne.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

Melbourne Airport customer review

Review by (Australia)

Arrived T4 Tiger Airways at 6.25am for 8.20am flight. At check in signs say more food and drink options and arrow to x-ray scanner and gates. As only vending machine in terminal so far and son diabetic needing breakfast we went to gate. There were empty drink vending machines and a closed cafe. What a joke ! Everyone was looking for something to eat or drink. Is Tiger trying to boost sales on board or is it the airports fault. I don't care, just sort it out please.
Experience At AirportDeparture Only
Date VisitAugust 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Melbourne Airport customer review

Review by (Indonesia)

Early morning transit through Melbourne you follow the signs and come across a locked door with a sign asking you to lift the handset. I was told someone would be 5 minutes, nowhere to sit after long flight, just a cold corridor. 10 minutes later a gent unlocks the door. Finally through security experience very abrupt staff. Not much to do in the airport and wifi is virtually non-existent. Try to change money to buy a coffee to find theres a $30 fee. I avoid this airport as much as possible but unfortunately there is no option sometimes.
Experience At AirportTransit
Date VisitMarch 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

Melbourne Airport customer review

Review by (Australia)

First time ever missed flight, due to disorganised car park, nearly 30 mins to find a park, massive walk to terminal, no easy signage- terrible airport. Why does this airport make it so difficult to use, I am amazed anyone catches their flights. Oh and the car park 6 dollars for first 20mins, it takes you 20mins at least to find a park!
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerFamilyLeisure
Queuing Times 12345
Terminal Cleanliness 12345
Food Beverages N/A
no
4/10

Melbourne Airport customer review

Review by (Australia)

Departing is easy. Very easy. I have no problems with departures. Arrivals however is another story. We arrived along with so many others last Saturday morning. They had three booths open for citizens and four for international visitors. I tried the E passport but it didn't work for me so I joined the long line up. The man there at the E passport area was screaming at people so was not exactly approachable for help. I think he is well and truly jaded about his job there. After the long shuffle through passport control our bags were collected fast and thank goodness they have now barriers for people to walk through for customs rather than having people cut in line as was the case previously. So they have made an improvement. Having more friendly staff with E passports needs to be addressed, especially with those oldies like me that have never used this technology before. The last thing you want after a long haul overnight flight is to be yelled out for not doing it "right", without being told the right way to do it. Funny the biggest problems with Melbourne airport would and could be fixed for free yet they seem reluctant to address them. Odd. Would I recommend? Yes simply because it is small and easy to navigate. It is a shame it doesn't seek to be the best in Australia when it could be with improved resource management.
Experience At AirportArrival and Departure
Date VisitJuly 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
7/10

Melbourne Airport customer review

Review by (Australia)

Melbourne airport has 4 terminals, T1 for Qantas and Jetstar domestic routes. T2 is international. T3 Virgin Australia domestic routes, and regional express. T4 is Tigerair only. I go to T2 very often. DFS are big, and the price is cheaper but not as compatible as Hong Kong or Incheon. This terminal is big and light. Wireless internet is not so good, but acceptable. Prepare at least one hour to pass the custom, especially in the evening. Overall, Melbourne airport is a good airport.
Experience At AirportArrival and Departure
Date VisitApril 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
3/10

Melbourne Airport customer review

Review by (Saudi Arabia)

Arriving is a maze from disembarkation to get to the arrivals area but at night time it was busy so 20 mins to get through but immigration officers quite arrogant, rude in their questioning and they ask you what you are actually going to do which takes up time for queuing passengers, its not a very nice welcome to Australia that you get. No checked in bag so was lucky not to wait around for that and quickly through customs. Departure is entirely different as the passport control and security is truly awful and staff as has been said are rude, aggressive and need some serious customer training. Was quite glad to board my plane even with a 50 minute delay at the gate which is too small to handle the amount of passengers on my flight to Doha. The airport needs expanding as its the gateway to Melbourne which is a beautiful city but this airport really lets it down unless you get lucky and come in when its quiet.
Experience At AirportArrival and Departure
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
no
na

Melbourne Airport customer review

Review by (United Kingdom)

Over 2 hours to get through immigration - the longest it's taken me to get through immigration at any airport in the world after 100's of visits to airports. Rude staff also. Not acceptable. Absolute chaos.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
na

Melbourne Airport customer review

Review by (Australia)

I live in Melbourne and dread returning here every time its just chaos with queues to get through immigration especially if you have a child as the smart gates cant accommodate children's passports. One counter was open and processing local passport holders while 3 other counters remained closed and our public service immigration officers milled around joking and laughing amongst themselves. Why couldn't they open more counters as it was a weekday morning around 10am so go figure? The answer I got was they're under staffed? What were the immigration people standing around doing standing around acting like typical public servants by the look of things. Great to see your taxes at work and what a disgrace to our so called international airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no