✅ Trip Verified
| The dis-embarkation from the plane was a simple process until we entered the Immigration Hall passageway. There were queues of people lining up to use the passport reading machines. The queues were so long that they blocked the passageway. It was a tight squeeze for people to pass through. We did not know whether we should get our passports scanned or go through the manual passport control. We could not find clear signage. We chanced it and joined one of the queues. My passport could not be read. My wife’s passport was read and the machine produced a small token. Confused, we walked to the manual passport control where a helpful immigration officer asked me which nationality I was. Coming from the UK, I should have used the machines. I said that I did it, but the machine could not read my passport. She then took my passport and got it read and handed me the token. She explained what these passport scanners did and who they were for. We then joined the long queue and got through the automated immigration procedure. This took us about 60 min to get to this stage and our luggage was waiting for us. Armed with the customs declaration form, we had to join another queue to be screened for Customs. We had declared that we had gifts made of “prepared wood”. After this long queue, we had to join another long queue to the Customs section. We were finally allowed to exit. This took us another 40 minutes. I was perplexed with the number of queues and I could not find the relevant signage where the long queues began. It took us about 2 hours in total to get through the confusing Melbourne Airport. Fortunately, for our friend who came to pick us up, he had allowed 2 hours for us to get through the airport system. Obviously, a common occurrence. To top it all, we could not find his car in the multi-storey car park. It is not easy pushing your luggage trolley looking for cars. It was certainly a confusing entry to Melbourne. Suggestion: Perhaps there should be a video of the entry procedure for Melbourne Airport as the plane is about to land. This would assist new passengers like me perhaps? There is a video of London Heathrow Airport as the plane prepares to land there.