✅ Verified Review
| Was flying from Melbourne to Kuala Lumpur. Arrrived at the airport early to ensure we weren't late, and that paid off heavily. Finding a drop off spot was terribly difficult and we went round and round several times. However once inside T2, we were greeted by modern interiors and pleasant Christmas decor strung up around the check-in counters. As we came early (8pm ish, our flight departed at midnight), our Check In counter was still in the process of checking in the previous flight to Shanghai with China Eastern, which was expected with our earliness. However, once all China Eastern passengers had been checked in, there was a tremendously unnecessary wait for the airport staff to move all the China Eastern boards away and replace them with Malaysia Airlines boards. Even the announcement of the Check In counter opening was horrendously long. Was a full flight, so check in queues were full as well, but the quick check in process made up for that. After check in, we were directed to the International Departures gate, where we were lead to these blank walls? It was then known that the majority of Melbourne Airport was undergoing renovations. So on the way to security, immigration etc, we were accompanied by wooden walls with advertisements. There was a small interlude of shops featuring several expensive items before it dispersed into walls once more. Upon reaching the immigrations area, it was apparent there was a new system for it, featuring machine with cameras to snap a pic of your face. Though many passed through without incident, several others (including myself), had our passports rejected by the system. When airport staff came to assist ages later, we finally did get through, but lo behold, our faces couldn't be scanned. Once past the immigrations, we proceeded to security screening. As expected, there were long queues, and no one seemed to head to the direction of the scanners near the far end of the area? When we last visited Melbourne, there weren't separate body scanners for adults and children, so now there is an improvement, as well as the fact that adults were politely asked to raise the hands while the scanner did its job. Good job, Melbourne, amping up the security! After security, we proceeded to another small area of shops, mostly attracting tourists and those who require a quick snack. I made for the bathroom, which wasn't luxurious, but cleaned and sanitised. Reaching the gate though, however, required for many passengers to sit on the floor. One part of the gate's seating had been sectioned off. I don't know if that was the airport's doing, restricting seats for passengers at the gate, of if it was the airline's (though I don't think they have control over gate seating) but many were left disappointed at the lack of proper seating at the gate. WiFi service was limited and very laggy but the airport staff were nice and friendly, ready to assist your inquiries. All in all, we were satisfied by the accomadation Melbourne airport provides, though we do wish the renovations would complete soon, and that the immigration system would be 'modified' to be less buggy.