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Luxembourg Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
5/10
No Skytrax Rating
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9/10

"love this airport for its size and simplicity"

(Sweden)

Verified Review | I visit Luxembourg about 6 times a year. I love this airport for its size and simplicity. London City should take note on how a small city commuter airport should be run. Rarely are there queues at security or immigration. Moreover because the airport covers LuxAir's cargo operations, the ILS ensures that the single runway is open come fog or shine. Best of all is the bakery before security, where you can eat the breakfast of kings for little over €6. Forget to mention, free WiFi is hassle free, no registering email addresses or SMS codes - just login.
Experience At AirportDeparture Only
Date VisitMarch 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"staff here are rather rude"

(United Kingdom)

Ridiculous that the passport control desks at Luxembourg Airport are completely closed. Nobody in any of the booths - so everyone has to wait in line or sit on the floor. Plus unable to access the lounges which are there to wait in. Think that the staff here are rather rude and don't know the meaning of customer service.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
8/10

Luxembourg Airport customer review

(Luxembourg)

Nice airport modern clean and easy but a bit crowded during peak hours. Negative point airport security were really rude with unfriendly staff - the worst security check I have experienced.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Luxembourg Airport customer review

(Luxembourg)

Users of this airport should note that free parking is by now limited to a mere 15 min. This ridiculous decision implies that people picking you up might have to leave the parking area drive around the block just to get a new ticket a couple of minutes later. No additional income for the airport company just a little more traffic. Apart from that sign-posting of the gates can be somewhat confusing but as the place is fairly small nobody will get lost. Staff members are usually efficient and polite but occasionally the waiting time for the baggage claim can be long that is when two aircraft have landed at about the same time. If you are "invited" to use the business lounge be aware that it is located on the ground level after passing the security checks whereas the gates are one level down on minus 1. Even if the airport is fairly recent there is already some wear and tear especially in the restrooms.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Luxembourg Airport customer review

(Luxembourg)

I am picking up and dropping visitors and colleagues here on a regular basis. Excellent check-in facilities and short walks to gates. No lines to speak of when checking in or at security. The only annoying aspect is the 30 minute limit on free parking close to the terminal - everyone uses it to pick up arriving pax so why not make it 45 minutes or a very basic charge of say EUR 5 for one hour. 30 minutes is too short and there are no display signs in the car park or on the ground floor to tell you the flight is delayed. I can sit at home and check the arrivals remotely but not everyone lives near to the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Luxembourg Airport customer review

(United Kingdom)

The airport is clean and quite new and reflects the country. The check-in area looks disorganised it's not very big and many of the airlines use dedicated check-in counters. Not visibly clear that you're actually at an airline's hub (compared to Frankfurt or London T5 2 Airlines stick out). The security check at the airport is really bad. The agents are rude and unfriendly. There are always long queues. No fast track. They don't know how to speak to customers. They speak to each other and look at passengers in a very degrading way. After security the only lounge at the airport is far away from first class standards but it offers all you need for a short coffee stop. The shops have a range of good priced articles but again the staff is not very nice. The gate area is not well signalled and announcements are just too many may be they should consider going silent just like other airports. The signs and screens with flight info are altogether unreadable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Luxembourg Airport customer review

(United Kingdom)

Flew with CityJet. A nice open space with plenty of seating and very clean. A new building queues were almost nothing when I flew. Staff were quite nice and duty free was limited but nice. Gates were clean and efficient. Cafe/bar was very expensive. A very nice experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Luxembourg Airport customer review

(Luxembourg)

New airport and now triple length waiting in arrivals lounge. My question to the airport authorities is why has pick up time in arrivals gone from 5-10 minutes in the old airport to a minimum of 30 minutes in the new? Is this progress? The free parking lasts only 30 minutes which means having to get back in the car - do a circular tour around the airport and pick up a new entry ticket.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Luxembourg Airport customer review

(France)

The airport is newly refurbished and very spacious almost too spacious like an empty warehouse. The counter staff are helpful and in general speak English French and German. A nice clean well-organised airport where crowding is not an issue.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Luxembourg Airport customer review

Impressive airport. Arrived on BA from London down a jetty and out in no time. Check in was easy (one set of desks handle all flights - such a simple idea) plenty of seating space back down the jetty and off. There isn't a great deal of retail space but enough choice for the size of operation. The only downside is limited public transport links into the city.
no
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