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| The purpose of writing this review is my recent experience with LTN airport with focus on its staff. I have been using this airport for around a decade now and it has always been poor in terms of facilities, cleanliness, space and sitting available to customers, but I wasn't expecting much from this budget airline oriented facility. Recently my departing flight was delayed by more than half a day, which in itself is not something too bad when you are in a normal airport. But not in here. Here such delay means many hours of anxiety, discomfort, lack of information and on the top of that attitude from staff. There are not enough seats in the main terminal area, so people sit everywhere including floor. Every square inch available has been turned into bars and restaurants and shops, so you have to pay to sit. Of course we couldn't sit in a restaurant for 4 hrs so we went to so called "lounge" to spend remaining time in relative comfort and silence. Upon arrival we were informed the fee is £27 per person and that buys you 3 hours of time at lounge. I was astonished to hear this and that you will be asked to leave once time is up. Believe me this is not something you experience in a lounge at normal airport and certainly not when your flight is delayed by many hours. We decided not to take on this ridiculous offer and made our way to the far end of the terminal where we found some free seats. After around two hours airline informed us about a further delay and at this point we decided to speak to their staff about rebooking the flight to an alternative destination. To do this we needed to leave the security area and that's when problems started. We approached a Luton staff member at departure gate 16 to let us out due to increasing delay of our flight. She responded that the flight was not delayed further and we needed to sit down. We showed her information on the airline website saying otherwise, but she wouldn't listen and said we "need to have good reason to leave the secure area and that she needs to call someone from security to take us outside". I suggested her to start making calls then and that is not up to her to decide if we have a good reason or not. She then said we won't get any refunds and that we need to sit down and wait, because security needs to take us outside. Other passengers joined us in demands to let us out so we could speak to the airline about refunds and rebooking options and she turned very nasty and defensive saying we won't go anywhere. I then pointed out she has no right to keep us here aginst our will and that we can decide not to fly for any reason and if she will refuse to call security to escort us out, I will call the Police. Only after this exchange of pleasantries, she started to collect our boarding passes, took ours and tore them up saying we disembarked from the flight. Then she announced that she will take us back through security and immigration on the contrary to what we were told about security coming to take us out. Instead of saying something sooner, she caused all this anger and frustration to already stressed and anxious passangers. This is unacceptable especially when coming form a member of staff who should be supportive as a minimum. Keep in mind my review if you book a flight departing from this airport and decide for yourselves if it's worth to save few pounds and for exchange experience this airport and its staff.