✅ Verified Review
| Definitely the worst airport I have even been at. The arrival wasn't that bad but I guess I was quite lucky that the arrival gate was close to the arrivals area. There was a queue at border security but I was able to use the e-gate. The arrivals area itself looks old, belts are definitely outdated and the whole airport looks more like a supply room than an airport. Signs to the shuttle busses towards the train station were not very clear. The shuttle itself was okay, which was also the case for my return journey. The check-in area is also very outdated, not a single self-check-in computer to be seen - come on, it's 2016. No queues however, but my flight was a late one (9pm) so I don't know what this is like at daytime. Same applies to security, not a very long queue (5-10 minutes). Staff were okay. Free WiFi was being advertised everywhere but it didn't work. Seating space was very limited and the post-security area is just way too small. My flight was delayed by 1.5hrs and no updates were given except for the fact that the departures screen kept postponing the "gate info at (...) pm" message. Once the gate was finally known no announcement was made via the intercom whatsoever. The only announcement made was "gate (...) for Vueling flight (...) to Amsterdam is closing now" which was pure nonsense, as the gate didn't close until half an hour later due to a queue. The gate itself is simply a joke, I stood on some old staircase for 15 minutes and there were no seats in the gate either. For me this isn't a problem, but imagine an older person having to stand there. Please do yourself a favor, use another London airport instead. I have been to London City and London Heathrow and they are just way better - however yes, they are more expensive but it's worth the money if you ask me. I haven't been to Gatwick or Stansted but they can't be worse than Luton. Avoid it!