London Heathrow Airport

Flew out of Heathrow to Warsaw from Terminal 1. Found it to be fine with little queuing and good facilities. Staff mostly friendly too.

The improvements I have noticed from Heathrow are absolutely fantastic! Years ago however it was a different story and I'm glad that this can be said! Terminals are clean well decorated and for the most part have excellent shops! Overall had a very satisfying experience there and a fantastic welcome back to the UK. Staff were very friendly!

I usually fly from T1 or T5 but this time went through T3. It has improved. Check-in staff at SAS were excellent and quick no need to queue and wait same when I got to the gate no waiting to board aircraft. Passing through security was no more then 5 minutes. Then the path meanders through Duty Free which I could do without. Waiting area a bit crowded plenty of choice of places to get food and drink and other luxury shops. Good and clear signage and the walk to the gate not too long. Could do with a few more toilets in the waiting area one seemed to be closed. Return also smooth. No difficulty at passport control in fact staff there friendly and had a little chat over why the automatic gates don't seem to recognize my passport. 20 minute wait for luggage which is not unusual for Heathrow. The terminal has improved since my last trip through it. The only frustrating downside was the free wi-fi did not work and on my return leg finding the way to the underground was not well indicated.

My husband and I arrived at LHR T1 recently returning from India. For the second time in our travels we had more hassle at T1 than in the Indian airports we had visited (and we've been through all the major ones). After being told to keep my shoes on when I got through the initial scanner I was curtly asked to remove my shoes so that they could be scanned. After being frisked and finally the metal detector run across me (this is the first thing they do in India by the way) and being told to put nothing back into my pockets my belongings were gathered together by one of their officious security staff members I had to go through the body scanner after which I was frisked again. Have they never heard of metal buttons on jeans? After that the three officials started chatting and I actually had to ask if I was free to go.

Wheelchair help through the airport atrocious. No help at all in early morning. Non walking person had to walk quite a long way to find a lift then the help station was unmanned. Eventually we did get a wheelchair. Grudging service. What a difference in other European airports where service is fast and friendly. On arrival back in UK we were passed between 3 different people and then after a 20 minute wait for a chair the attendant on the help desk suggested that my non walking husband walk down to the baggage claim and collect the luggage then come back and wait for a chair! When we finally did get a wheelchair the attendant kept stopping to chat to friends other airport staff. When I asked if we could get on and go to baggage claim and immigration the friend to whom the chap pushing the wheel chair was chatting began to laugh at us. This is not good enough Heathrow. You do not measure up to the standards set by other European airports.

The queuing time at Heathrow was quite reasonable and the staff were quite efficient and friendly. Check-in and immigration went quite smoothly. The airport was quite crowded though so it was a bit annoying to find a place to sit. There's no free Wi-Fi which was quite disappointing. And I think that the shops were quite expensive compared to other large airports.

Appalled at the rudeness encountered at immigration. Immigration officials do not have to be rude when they encounter someone such as myself entering with no known address. A simple statement that an address is required is sufficient. I believe that most people are reasonable if approached in a polite manner. There was no name badge worn by the two people I encountered making it impossible to lodge a complaint against them. Left a bad impression.

Arrived from JFK into T5 from overnight flight. Bit of a walk and internal transport from arrival gate to immigration/bag reclaim. No problem with immigration queues and bag arrival was fast - I mean fast compared with the usual wait of up to 1hr where BA have previously been concerned. On arrival in baggage hall bags already on their way through. All round a very smooth and pleasant experience.

Terminal 5 is a breeze. Connected through the airport 3 times over the past 3 months and each time Terminal 5 was working smoothly. My only complaint is the late notice of your gate but only once did I have to take the underground train to Terminal 5C.

Connected in Heathrow from Terminal 3 to Terminal 1. Terminal 1 was nice great shops services restaurants one of the best I have seen anywhere. Didn't see the other terminals but based on Terminal 1 I would say Heathrow should be a 5 star airport. Very impressed.