London Heathrow Airport

Terminal 2. I have used this "new" terminal several times now and each time has been an appalling experience. When you see the kind of staff operating the terminal it becomes clear why. My most recent experience this week: I had checked in online electronic boarding pass in hand so I went straight to join the lengthy queue for baggage drop. Oh no you need to queue up at one of the self check-in machines to obtain luggage labels faff about sticking them on and then rejoin the ever lengthening baggage drop queue after being curtly questioned by a miserable looking "jobsworth" about your destination. Baggage drop itself was OK the lady even smiled slightly - things were looking up! Next stop security I decided to join one of the shorter queues but this was clearly not allowed as I was immediately blocked by jobsworth number two who had clearly decided on my behalf that I needed to join a much longer queue. I declined his kind offer and got some indecipherable response from him so I just carried on and was through security in no time at all. Caught flight all good. Return flight into T2 last night. Plane landed on time sat on apron near T2 for 10 minutes before pilot announced that the guiding something or other to the bridge had failed and we had to wait for an operator to arrive and guide the aircraft to the stand manually. Whatever it was then took another 20 minutes or so and it was then a case of down the steps onto the wet and windy tarmac up a flight of stairs into the terminal followed by something like a half mile trek involving a mix of operating and non-operating travelators and escalators and lengthy walkways to passport control. At least passport control was fairly quiet and the luggage soon arrived on the belt which unlike my previous T2 experience was actually working. Exit to car park got in lift lift not working. Into next lift not working. Finally made it to car on level 3 in third lift. Got to exit barrier and then had to queue for over 15 minutes due to chaotic mixture of 3 exit lanes going into one and some unfortunate punter having broken down on the exit road. I hate T2 it is almost beyond belief that a new terminal like this has so many faulty operations and so many rude and disenfranchised staff.

There is now so much focus on retail areas with little or no thought for the average traveling passenger. The retail outlets are all high end and seemed to be lacking customers. So much space is now taken for retail that the is little space to sit down without feeling overcrowded. T5 has a lot of construction going on considering that it is only a few years old. It's not a place you would not want to spend a lot of time in luckily I have access to the BA Lounge so I can escape the main areas however for those without access there is no other choice.

LHR T2 September (for arrival) and last week (for a quite separate departure). Works fine except that the free wifi doesn't work and the free Internet terminals use tablets - which are lousy to type on I think I'd rather pay for a proper implementation of both. This aspect was very frustrating otherwise T2 comes recommended. All the stuff we used to hate about T1 has now been attended to. The airport will also work better once Virgin's domestic flights stop next year - as we won't have to be photographed as well as everything else.

Heathrow 5 is probably the worst airport to transit through I have ever experienced (and I have been through some bad ones in the past). They do not have a proper transit system in operation and you must go through passport control and bag screening even if you are just connecting to another flight. The screeners seemed to be working very slowly at passport control two agents were not taking people and were just chatting even though they could see that there were hundreds of people in line. At bag control they merged transit passengers with new passengers making lines very long. We had over an hour and just made our flight but our bags did not and many passengers missed flights. The English used to know how to run an airport but no longer. I will do everything I can to avoid Heathrow in the future.

Due to various disabilities I flew business class from Washington D C to London Heathrow. Do not do this the cabin crew were fabulous but from the second we landed it was a nightmare. Not enough wheelchairs or staff even after waiting for 15 mins I was not taken to the passport area until nearly an hour later. My husband who had come to collect me checked the landing times and it had been brought forward to 6.07 so he left our home early to drive the two hours to the airport. He was really concerned as even the cabin crew had disembarked and I was no where to be seen. All other airports were fabulous just terminal 5 with its shabby business class lounge and disabled unfriendly seats. BA really lack any duty of care towards disabled passengers once you reach terminal 5.

Arrived at Terminal 5 with BA from HKG and we had to wait 50 minutes for our bags to appear on the carousel! After 40 minutes I went to the baggage desk to ask what was happening and after a few phone calls the BA staff member told me it was 'just busy and it's always like this!' So if it is always that way why hasn't something been done about it? I did notice the flight crews baggage came out first on the carousel!

Terminal 2 - a pleasant experience. Clean efficient free computer tablets to use free half hour wifi amazing stainless steel sculpture. Food is usual rip off England.

Flew to Munich from Terminal 5. Security queues were okay though not very quick. I like the display boards which show which of the two security areas has the shortest queues. Good facilities airside. Had a drink and snack at Gordon Ramsay's where the service was very slow and the price high.

Arrived from Malta at 1910 on the 4th Nov and I was met by a member of staff at the aircraft door as requested - I was then transferred to an electric cart which dropped me off just before immigration so far so good. I was told I would have to wait for someone else to transport me through immigration to the baggage reclaim area. One hour and 10 minutes later they found somebody to take me to the baggage reclaim via immigration. Whilst waiting it was suggested that my wife (62) may like take me while a 30 something man walked beside us as he was not trained to push a wheelchair but would show us the way. I spoke to the manager in charge on the internal telephone who blamed the delay on the immigration and baggage reclaim area but refused to come up with a solution. My wife eventually went ahead to collect the baggage. Overall Heathrow should be ashamed of the way they treat disabled people with contempt but then they are only copying most other public bodies older persons not wanted.

Landed at terminal 5 at 6.15am on 3rd November on a BA flight from Miami. To say we were "packed in like sardines" on the monorail to the immigration and baggage reclaim area is a massive understatement too many people for the area to cope with. Whilst waiting for our cases I visited the ladies toilets. I have to ask what goes on there over night? Certainly no cleaning. They were in a disgusting condition very dirty the floor the toilets everywhere. Empty soap dispensers. I am English and quite well travelled but have never seen airport cloakrooms so bad when arriving home. Just imagine what impression this gives visitors to this country the moment they arrive here.