Airline of the Year  

Kualanamu Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 2 reviews
3/10
No Skytrax Rating
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1/10

"staff member just stood there watching"

(Indonesia)

Verified Review | The staff were extremely unfriendly, not professional and not helpful at all! I had a quite big piece of luggage and they asked me to put the baggage in a different place from where I was checking in, I was struggling to put the baggage on the X-Ray and the staff just stood watching me. Not helpful at all. I'm quite petite woman and the male staff member just stood there watching.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"staff and service are unfriendly"

(Indonesia)

Staff and service are unfriendly. Trollies aren't provided on arrival. Waited quite a long time for baggage and we were supposed to rush home for family matters. Service was not professional. If visitors from international countries sees services like this it would be a shame. Other than that I think the airport quality was good.
Experience At AirportArrival Only
Date VisitJanuary 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no