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Kefalonia Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 5 reviews
2/10
No Skytrax Rating
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1/10

"needs some severe investment"

(United Kingdom)

Arriving at Kefalonia wasn't too bad, luggage came through quick and we were off the plane and out within 30 mins. Departing was another story - chaotic check in queing, only 3 desks, signage is appalling, you have to weigh your bags at check in then fight through the throng to get them on a X-ray machine belt. The chap checking passports was plugged into his iPhone, the food from the overpriced kiosk in the departures lounge was woeful, the toilets were appealing with doors that didn't lock and toilet paper on floor. The departures area is too small with inadequate seating and poor public information. All in all, a complete dump, needs some severe investment.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"facilities are basic at best"

(United Kingdom)

Flights to Kefalonia from Athens. Arrival smooth with reasonably quick bag delivery. Departure less good. I felt sorry for the people stuck in a long queue waiting to check in for their charter flight. Olympic Air was fairly speedy. Terminal facilities are basic at best. One shop/cafe before security. The toilet facilities are dire. Very poor signage in the airport - domestic departure lane was closed with no instructions to join the long international queue and no gate information once through security. However, as there are only 3 gates, the guess was easy. Such a shame that Greek islands have such poor airports for really wonderful places!
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"lack of communication and organization"

(Canada)

Full concurrence with the stream of negative comments below. I can actually live with the fact that the airport expansion hasn't kept up with the rapid expansion of Icelandair and WOW (but they need to get on with the expansion ASAP) but the lack of communication and organization around what's happening around luggage arrival (on arrival) and departure times is worst in class.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the staff have to yell"

(United Kingdom)

Queued outside for 45 minutes (with Thomas Cook Airlines) then again indoors. Two check-in desks only. We were stood for 2.5 hours. Unsmiling passport guy and one baggage scanner only. Once through to departure its tiny - no smoking area, a tiny kiosk with over-priced snacks and nowhere near enough seats - people are stood, sat on the floor and on tables. Power kept going off as did the departure screens, there is no tannoy so the staff have to yell. If only I were exaggerating - honestly I'm not - the worst airport ever.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"lack of seating, facilities scant"

(United States)

Kefalonia airport is really too small. Although it was quiet when we travelled and we were able to get through to departures quickly, I can see things might be very different if there are more than 3 flights departing. Once through the lack of seating was evident and the facilities very scant. There is a small duty free shop with a very limited stock. The only refreshment facilities consist of a small kiosk with not a lot of choice of anything and rather expensive. There was a huge queue for it. My wife reported the ladies toilets as "appalling", with no means of drying her hands after washing them. I can vouch that the facilities in the gents were distinctly insalubrious. It was a relief to get on the aircraft to depart - even for this we had to trail hundreds of yards across hot tarmac in the heat of the afternoon to get to it.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no