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Kathmandu Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 46 reviews
3/10
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6/10

"all in all, not too bad"

(United Kingdom)

Was dreading these flights from but not too bad at all. Kathmandu Airport is small and seems to only really handle 5 or so flights per hour. Arrival was smooth - no queue for immigration or customs and only 5 - 10 minutes or so for luggage to arrive. The queue seemed quite long for 'visa on arrival' so I was pleased that I had obtained this at home. Departure similarly smooth but there are multiple steps to departure - showing passport and ticket to enter the terminal, screen and tag luggage, pat down for all passengers, then check in at the desk, show passport to go to immigration, then immigration itself, wait in lounge, proceed through security then finally boarding. I can imagine if the airport was heaving or you didn't leave enough time, that it could be a bit stressful. Didn't use the toilet facilities. Small variety of shops. All in all, not too bad
Experience At AirportArrival and Departure
Date VisitApril 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"nothing seems to have changed"

(United Kingdom)

Verified Review | Nepal is my home country so every year I fly from UK to meet my parents and Kathmandu airport never ceases to amuse me. I have been flying for past 6 years and nothing seems to have changed in airport at all. Literally everything is exactly same as it used to be. As soon as plane land everyone gets ready to get their luggage. Front and rear end both door opens, we get out then get on bus it takes approxs 30 sec then we walk towards immigration. The worst thing is getting luggage because it always takes 30-45 mins for the luggage to start coming. Departure is really chaotic when checking in, after that you clear immigration and you have literally 4-5 shops or store in duty free just like it used to be. Queues are long.
Experience At AirportArrival and Departure
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"security is chaos"

(Austria)

Verified Review | One word for Kathmandu Airport - dirty! From arrival to departure everything is dirty. Rude staff, no air conditioning, security is chaos. Full waiting hall - people were sitting on the dirty floor. No priority boarding.
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"rude immigration officers"

(Nepal)

Kathmandu airport has not so pleasant staff including the very rude immigration officers. The airport is quite dirty including the toilets. The seating areas are all occupied quite often so you have to stand most of the times. Not many places where you can eat and shop. Very small airport. But, you get free Wi-Fi.
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
4/10

"Kathmandu Airport is utterly chaotic"

(United Kingdom)

Kathmandu Airport is utterly chaotic (in excess of two hours to collect bags off the belts, luggage tipped onto any belt and the whole place jammed solid with humanity attempting to also get their bags). Whilst not a great start upon arrival, we expect little else at Kathmandu, all part of the experience of Nepal. Anybody who wants instant baggage delivery needs to go somewhere else I'm afraid.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"2 hours for our luggage to arrive"

(Nepal)

Probably one of the worst airport in the world. It took almost 2 hours for our luggage to arrive, there are just 3 luggage belts, of them 2 luggage belts are ok but the last one is just about 25 feet long and luggage does not go around but they put luggage at one end and then gets automatically unloaded at the other end. You have to literally fight with fellow passengers to collect your luggage as there is no space for all travellers to stand in front of the belt, they simply are not able to handle baggage. It is nightmare to collect baggage and come out of this airport.
Experience At AirportArrival Only
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"simple yet efficient"

(New Zealand)

Kathmandu Airport is basic, unfriendly, simple yet efficient - but it does its job in a Nepali way. If you are expecting a 1st world airport in a 3rd world country, then dont go to Nepal at all. Kathmandu Airport is all you can expect with no frills.
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

Kathmandu Airport customer review

(United Kingdom)

Kathmandu is a small airport certainly nowhere near as bad as some of these reviews make out perhaps it's improved a lot in the last few years. I found staff pleasant. My bags came out at record time as well so I was off the plane and out of the airport in a really short time. Toilets clean enough.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Kathmandu Airport customer review

(United Kingdom)

Upon our arrival we had to queue for 2 hours and 20 minutes to get our tourist visas. The toilet was the worst I've encountered at an airport. The whole terminal needs complete refurbishment. Tip: Get your visa in your home country if possible before your trip!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
na

Kathmandu Airport customer review

(Nepal)

Without doubt Kathmandu domestic airport is one of the disgusting places. Many who travel through this place on route to trekking or climbing adventures. There is nothing dignified or organised about the place and for regular travellers it twists a knot in your stomach every time you pass through. You have to avoid the army of porters who want to carry your luggage the 15 metres from security to check in and will give you a disgusted look if you pay less than a dollar. Then you need to check in. Queues don't exist- so it's a matter of crowding the desks. Then through security again and then the endless wait. Don't expect to sit down as seats are never enough. Do not expect to get any info about your flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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