Jakarta Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 144 reviews
5/10
3 star Skytrax Rating
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8/10

"a very nice experience"

(Japan)

Trip Verified | Experienced both the international and domestic areas of the newer Terminal 3 of CGK, from which Garuda operates its flights. In a nuthsell, it's a very modern, clean, efficient, (at the time of writing) un-crowded airport and overall a very nice experience. The terminal is simply massive and some gates can be quite distant, but there are some free little shuttles inside to navigate. Both immigration process and security check are a breeze, queues seem to be minimal and can be cleared in a couple minutes if you're lucky. The staff is overall helpful. The shopping/dining is average, but CGK T3 remains a very positive experience overall.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"expect a delay of 2 hours"

(Malaysia)

Not Verified | It is worst airport ever. The distance from the gates to immigration is too far. The taxi takes more than an hour of waiting. If you were to take Grab, they force you to go to L5 parking which takes your Grab driver ages to arrive. The planes arrival is usually delayed. The taxi/Grab causes even more delay. Expect a delay of 2 hours at least if you are landing at T3.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"sitting area are so hot"

(Singapore)

Trip Verified | T3 has the worst lighting for an airport ever. The huge yellow spotlight blinded your eyes and makes the terminal hotter than it should be. The aircond vents located in the middle of the walkway ends up being useless because people will only feel the cool air when passing by for 2 seconds, while the sitting area are so hot that people don't even want to sit there. I don't want to talk about the layout since that's not something that can be changed now. But the lighting and the aircond locations can. Aside from these, I would think that the airport is pretty decent. The staff are friendly, the area is clean, lots of food options, and best of all, there's free shower area!
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"ground service is quite good"

(Indonesia)

Trip Verified | Terminal 2F in Jakarta (Soekarno Hatta) Airport used to be basecamp for Garuda Indonesia. But since Garuda moved to Terminal 3, then it is being used by Sriwijaya Air and Air Asia. The ground service is quite good. There are a lot of changes in Terminal 2F from the taxi queue, and also more options on bus transport to the city. I didn't bring checked baggage so I cannot review the baggage handling in Terminal 2F
Experience At AirportArrival Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"Layout of the airport is a mess"

(Thailand)

Not Verified | Layout of the airport is a mess. The skytrain has a sign that say it's terminal 2 but leads to a dead end at the 3rd floor, 2nd floor are the train to terminal 1 and 3. No arrival duty free at Terminal 2. Queues for transit ticketing takes very long. (NAM Air) Lack of place for seats. Area outside terminal 2 too small for 2 way passenger walks between terminals. Many stores are not opened and limited restaurant selections. (T2) Staff relatively courteous but lack English speaking skills. Airport wifi is ok. A bit spotty.
Experience At AirportArrival Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Terrible design and layout"

(Indonesia)

Trip Verified | Terrible design and layout of terminal 3, which often means 1) very long walks with no travelators to get to the baggage claim, and/or 2) disembarking on the apron and having to take long bus rides to get to the terminal. It’s ridiculous that more than a year after the enormous Garuda flagship T3 opened that much of it remains inefficiently used and so many Garuda planes still have to park on the apron and rely on buses rather than aero bridges. Very slow baggage as well, given the distance that the plane parked from the terminal.
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"easily the worst airport"

(Australia)

Not Verified | Easily the worst airport I've ever flown into. If you fly with the national carrier you get your bags at a decent time. If not, you will have an hour or more wait. Layout is atrocious. If you don't need to fly to Indonesia in general stay away.
Experience At AirportArrival Only
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"T2 remains a good terminal"

(Indonesia)

Trip Verified | Terminal 2 at Jakarta is still a good terminal despite its old build back in the 1990’s. Well immigration from arrival to baggage claim did not take too long, maybe just 30 minutes. The other part is the toilets were pretty clean but not modern overall. Upon taking my luggage and the baggage claim, I had to do the baggage check again. But overall it’s not really bad. Overall, T2 remains a good terminal like Terminal 1 does, but haven’t flown out of T3 yet which is poor compared to T2 or T1. But with many airlines moving to T3 within few months from now, I don’t know if it will be good or not, but will still recommend T2 or T1 at this moment.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"I'm very disappointed"

(Sweden)

Trip Verified | I must say I'm very disappointed in the new Terminal 3 - more and more flight companies move from terminal 2 to this mess as terminal. Extremely long distance to walk to the gates, from flights to emigration and custom. The existing travelators are wrong designed. Too short and too slow. Very hot inside due to the air condition is too poor. Only local business lounges so not possible to have a beer in the whole airport. I hope the flight companies start to look at the poor quality we customers got from the new terminal 3. It's hard to call it an international airport with minimum standard.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"people are all very nice

(United States)

Trip Verified | This was my third time in 10 months flying to Indonesia and arriving in Jakarta. Upon arriving I was met by the VIP Representative, (which I had contracted for prior to arrival,) and was whisked away through immigration to luggage pick up, (total time less than 10 minutes.) Waited for about 30 minutes for my luggage, the Terminal 2 area was pretty busy - it was around 1:20 p.m. probably a lot of international arrivals. Picked up my luggage and through customs and outside the terminal. This was pretty straight forward and hectic but I just think it was just a lot of traffic. On my way home, each airport has their own security nuance and here you go through a security check point to actually enter the check in area. Then you check it and walk to the the Passport Control, where they verify that you have not exceeded the 30 day visa you get upon arrival, then you are in the area of the terminals with shops and restaurants. Honestly looks just like any other nice airport anywhere. Expensive stores and expensive restaurants. When you finally make it to your gate, then you go through a security check point once again and at this time is where they do not allow you to have any liquids, so if you buy any water or drinks to think you can take them on the airplane, oops, they take them away from you. Kind of a bummer and something you do not find out until you get there. No one tells you but if you read this review you will know. Interesting enough, once you exit this security check point there are a few food counters after check point where you can buy water. Go figure. This airport can seem to be a bit overwhelming but it is really not. They just opened a very nice train service between terminals, which is free and makes the transfer from one terminal to another a breeze. Many, many food options in the outside of all the terminals to satisfy anyone...many US fast food chains there with their Indonesian twist. The people in the airport are all very nice and even those that do not speak English are helpful, even the soldiers with the sub machine guns.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes