✅ Trip Verified
| I have flown in and out of this airport multiple times over the past few years and it has seen remarkable improvements. I have almost always had a positive experience here. The staff are friendly and helpful. If you need help finding something, they're usually happy to direct you. There are no longer pushy porters who ask or money and corruption is not common anymore. Immigration is fairly efficient considering the sheer number of people in the airport. Be prepared to wait a bit when entering the country, but exiting is fine (as a foreigner). Your experience will probably vary a bit depending on the terminal. Terminal 3 is the newest and most modern. But the other terminals are quite nice as nice. It's pretty nice to see traditional architecture implemented within the airport. There are a variety of restaurants and shops to buy snacks and drinks from, all of which are rather affordable and quite good. The budget terminal is much simpler. Again, you're flying with a budget airline, so that's to be expected. It still has an decent selection of food and beverage options. When you first arrive at the airport, be prepared to show your documentation to security and then place your bags through the scanner, then proceed to check in. You will go through security with your carry on again before boarding. The internet works well and is easy to connect to (no requirement to give a phone number like in some countries). It may not be the fastest, but it's perfectly fine for responding to messages and checking emails. You can buy a local SIM at the airport after the baggage claim, although it will probably be cheaper in the city center. The airport has recently opened a SkyTrain, which makes inter-terminal travel much easier and I think is a great improvement for the airport overall. Soekarno-Hatta has also recently opened a train between the airport and city centre (called rail link). The train is modern, clean, and perfect for getting to Jakarta. If you are taking a taxi outside of the airport, make sure you look for the proper taxi cue. This way you can book a metered taxi with a reputable company. You will probably be approached by people from private taxis, but these get very pricey! (Rp 400k + road tolls to the city centre). Bypass their requests and look for the Blue Bird que. You can take the more luxurious Blue Bird Taxi (Silver Bird or Black Bird) which will be available sooner, but these will cost more, and honestly the regular Blue Bird taxies are quite nice and the drivers are polite and knowledgeable (around Rp 150k + tolls). Terminal 3 an electronic queing system where you simply take a number from a machine. This is especially great for non-Indonesian speakers! Also, do keep in mind the situation and norms of Indonesia. I have seen many reviews criticise Soekarno-Hatta due to a lack of bars, lack of fluent English, and being too hot. Well, you're in a tropical, developing country that has stricter laws on alcohol and English is not widely spoken here. With that in mind, I think the airport great and I usually find it much more pleasant to fly out of than most airports. As far as language issues, international travelers should not have a problem. Staff at the airport always speak to me in English before Indonesian and the important staff always speak English or will connect you to an English speaker.