Top 100 Airlines  

Jakarta Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 95 reviews
5/10
3 star Skytrax Rating
Sort Reviews by :
Show
2/10

"gets worse every time"

(Indonesia)

Verified Review | Jakarta airport just gets worse every time. I departed in the morning and there was no staff available. Immigration was very slow and there seem to be no AC. It gets worse at arrivals. The baggage from our flight was mixed with two more flights from Saudi Arabia and Bangkok. It was very chaotic and crowded. Meanwhile, just next to it I saw a totally empty belt, it's totally ridiculous. A very bad impression of Indonesia.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"does not provide easy access"

(Indonesia)

Verified Review | Jakarta Airport Terminal 3 on the design side, T3 has amazing potential in its departure hall. High ceilings, large windows, however there are no sorts of cultural identity of Indonesia. The large space does not provide easy access. Its double / triple volume spaces are like a maze - temporary shops layout are more like clutter than organised. To make it worse, there are not enough information boards - just one in the middle of nowhere, this makes finding gates extremely frustrating. The comfort is bad, as there is construction going on at the time of this review. There is no sound barrier, so prepare to bring ear piece with good noise cancellation. Furthermore, the wifi is not working at all. Food and shopping is very limitted, as many major tenants have not yet finished their shops for business. On the arrival side, the design is dull, many pointless empty spaces, and alienated art pieces. Lighting is too dim and dull. Signage is not clear enough. In terms of comfort, there is not a lot to talk about, except it is not as noisy as the departure hall. The baggage belts are functional and spacious, however, the tacky-ugly looking sculpture ruined the overall design. In general, it has potential, perhaps in the future when the airport is completely finished, as of it right now, it is a substandard terminal with a lot of flight delays.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"dining and shopping facilities are very limited"

(Indonesia)

Terminal 1 is inadequate for a city of Jakarta's stature. Although it is a domestic terminal, it is still disgraceful that to pander to local tastes that the airport is now dry and no alcohol can be purchased. Also once beyond security, dining and shopping facilities are very limited so don't go through until about 30 or 40 minutes before your flight and just pray you're not delayed. However the garden areas are a pleasant touch and make the airport almost unique from any other. Nevertheless this airport is still nowhere near the standard of Singapore, Hong Kong, Bangkok Suvarnabhumi and even the newly renovated Denpasar.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
9/10

"so much change since 2012"

(Indonesia)

Verified Review | So much change since 2012. Terminal 1 is very much changed since the last time I came here. New interior, bigger waiting room and cleaner terminal. Terminal 2 is also changed with more plants and flowers, bigger terminal and more food kiosks. The new Terminal 3 Ultimate (3U) is also excellent, maybe the biggest terminal in that airport. Very big terminal interior, but have fewer food kiosks than T1 and T2. Now you can compare Jakarta to Changi and Kuala Lumpur Airport.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"total chaos at immigration"

(Indonesia)

There was total chaos at immigration because there were confusing signs for foreigners regarding the new Visa free policy. The Indonesian immigration was also chaotic, there was only two lines for about 400 people. The air conditioning in the airport is non-existant. Toilets were ok. Terrible food quality.
Experience At AirportArrival Only
Date VisitAugust 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"queues are long and be prepared to wait"

(Singapore)

I arrived into Jakarta airport at around 830am on 28 June 2016. The airport feels small but thankfully not overcrowded. There was not a lot of retail shops but there were some eateries. Starbucks is there. The toilets are busy and may require you to walk to the next one to avoid queueing. At arrival, there is a booth for foreigners who require visa to make payment just before the getting to immigration. The queue is quite long. Look up the banner for a list of countries that do not require visa to enter the country and allows you to go direct to the immigration. At the immigration, the queues are long and be prepared to wait.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"staff friendly and courteous"

(Germany)

Arrival experience at Jakarta Airport can be quite unpleasant. I landed in the evening at the same time as a few other international flights. The baggage belt area was very crowded and it took almost an hour until my suitcase arrived. There were many people offering taxi service in the arrival area which I found very bothering. Departure experience seems better. The walk from the entrance until boarding the plane was smooth and rather pleasant. The design of the airport is rather traditional and I find it very unique. Staff were very friendly and courteous, shopping was okay.
Experience At AirportArrival and Departure
Date VisitNovember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"wonderful service"

(Singapore)

My husband left his watch at Jakarta airport security checkpoint and didn't realise it until he was on the flight. Upon reaching Singapore about 2 hours later, he called the airport to enquire about the watch. The airport officer told him to call back while they checked. Half an hour later he called the airport again and the officials at the airport told him, yes they found his watch. Luckily he had a colleague who was flying back to Singapore from Jakarta a few hours later. The customs officer in Jakarta airport gave the watch to my husband's colleague - wonderful service.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"terrible place to transit"

(Japan)

Terrible place to transit, you have to clear immigration and come back in, only the immigration to come back in was closed with no information pertaining to when it would open (even staff didn't know). One sleepless night not wanting to miss my flight. It eventually opened at 3am in time for my 4:30am flight. Paradoxically the airside lounge is open 24 hours. As others say, a very dated airport but the WiFi was reliable and there were places to charge my phone.
Experience At AirportTransit
Date VisitMarch 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"significant improvement"

(Hong Kong)

Over the years, they have shown some significant improvement. Traffic flow was acceptable coming into the departure areas around 11am on a weekday. I flew Thai airways and was easy to find the check in counter. I passed immigration quickly without much waiting. A common shared premium lounge was used. Shopping at the airport is so so, plenty of space of seat and wait for flights. Overall, the experience was fine.
Experience At AirportDeparture Only
Date VisitFebruary 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1 to 10 of 78 Reviews