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Incheon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 214 reviews
6/10
No Skytrax Rating
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10/10

"staff are helpful"

(Samoa)

Incheon airport is very clean and high tech. Staff are helpful and always smiling, Fast check in and has a lot of great features like the golf course, ice rink and Korean art museum. Has very helpful signs and great shopping and dining experiences.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"no good fast connection to the city"

(Singapore)

About 1 hour waiting for customs, lack of normal ATM's at arrival (only overcharge ATM), no good fast connection to the city. Very disappointed. Already traveled to Incheon Airport 5 times this year and waiting lines at customs are consistently bad, around 45 minutes to more than 1 hour. No where near Changi, Singapore where all goes smoothly, consistently. I would rate ICN at the level of Ho Chi Minh Airport, unfortunately.
Experience At AirportArrival Only
Date VisitNovember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"a beautiful, airy terminal"

(United States)

ICN has a beautiful, airy terminal with large floor to ceiling windows from which you can enjoy the views outside. You will find plenty of seats where you can enjoy some quiet time. If you are a 1st time transit passenger, there is a chance that you might find yourself searching for the entrance to security area. Just ask someone, and they will guide you. Once you know where the security entrance is, you will have no trouble the next time you transit through ICN. I had trouble getting online with Airport WiFi, so I just turned on Data on my T-mobile cell phone, and it worked like a charm in Incheon.
Experience At AirportTransit
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"high class shopping mall"

(Germany)

We transited on our way from Frankfurt to Jakarta. Apart from the vast selection of restaurants offering a variety of food it is more like a high class shopping mall than an airport. In addition it is very nice and clean.
Experience At AirportTransit
Date VisitJanuary 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"airport is totally disorganised"

(South Korea)

This airport is totally disorganised. There are always hour-long queues for departure, for screening, for immigration, everything. The shops are mostly high end with no useful shops open after 9pm, when most restaurants close too. I try to avoid Incheon as often as I can.
Experience At AirportDeparture Only
Date VisitOctober 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

Incheon Airport customer review

(South Korea)

Definitely one of the better airports I have been too. It is extremely clean and well organized. Some things may take time (such as customs and security), but I think that goes for most flights coming in or out of such a busy place. The staff is open and welcoming too. The airport in general has so many things to do both in and out of security - a movie theatre, culture experience, and duty-free shopping. There are shower rooms, sleeping rooms, prayer rooms - it's just a very nice place. On top of that, Korea has the best Wifi in the world, so you can't beat that. I don't have the best pictures by far, but you can surely see the beauty of it.
Experience At AirportArrival and Departure
Date VisitNovember 2014
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
9/10

Incheon Airport customer review

(India)

This airport is very pleasant to use. From professional staff who are enthusiastic to the cleanliness of the airport. Although the security check can be a bit more efficient but other aspects of the airport (immigration time, check-in time..etc) make up for the security check time so I cannot complain too much.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
10/10

Incheon Airport customer review

Very clean with excellent facilities. It was also easy to transfer planes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

Incheon Airport customer review

Well airport is really clean and posh but majority of the staff working there seem unhappy screening counters are particularly slow and inefficient in my opinion. All in all efficiency and politeness of the staff could be improved.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Incheon Airport customer review

(United States)

Wonderful airport for transit / layover. The rest and relaxation area is a godsend with free massage chairs plenty recliners free showers and a movie zone. The airport itself is clean visually appealing with plenty of food options. I didn't get to try the traditional Korean spa (spa on air) as I only had a few hours to kill but definitely worth checking out on a longer layover. The express train to Seoul station efficient and easy to find and it cost only a few dollars. Only downside was that it took about 30min to clear security for departure on a busy Tuesday morning. All told a highly recommended airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes