Hamburg Airport

Awful security checking (huge queue and lack of space for take off/dress clothes etc). The same bad situation with passport control on arrival/departure. Lack of cafe after passport control for flights to out of EURO.

Everything was really good except for the long lines at security check, should have organized that better.

The fast lane is an embarassment - usually max 2 security lanes open. I fly to Hamburg regularly and the fast lane queue takes at least 30 mins. This is ridiculous. What happened to the smoking cabins?

What happened to this once great airport? It's still clean and sparkling but what really matters is time. Inbound - it took the airport 45 minutes to deliver the checked luggage to the belt. Excuse was insufficient number of luggage handlers. Outbound - only one person at immigration and plane was delayed because (again) luggage wasn't loaded due to handler shortage. What a shame once upon a time this was a superb super efficient and very fast airport. This is has clearly gone.

Excellent in all respects. Efficiently laid out clean courteous personnel good selection of shops and restaurants comfortable and plentiful seating. Most wondrous and remarkable to this United States visitor public transportation that runs regularly and on schedule between the airport basement and the city.

Nothing to criticise. Arriving was extremely easy despite being bussed from the aircraft we were on the S-bahn within 15 minutes of leaving the aircraft. Departure also stress-free a short wait for security and passport checks but nothing much and no queue at all at the check-in desk. Facilities in the departure area well up to standard. As seems usual in Germany public transport to and from the city is excellent - cheap comfortable and reliable.

Midsize airport with excellent lay-out. Short distances from arrival gate to luggage belt quick baggage delivery with priority baggage being put first on the belt. Friendly and very competent tourist info offering all types of information and booking support. The best place to obtain your train or boat tickets or tickets to cultural events. Airport has S-Bahn link to central railways station. Ideal gateway to the North of Germany.

Flew in from MUC on 29 August and out to EDI on 2 Sep. Arrival was straightforward with bags on the belt in reasonable time. The direct S-Bahn connection to the city centre is frequent and the fare a very modest EUR2.95. Departure was also fine apart from a few minor niggles spoiling the experience. The up escalator to Terminal 1 departures was out of action leaving a choice between carrying heavy cases upstairs or cramming into a lift. Didn't it occur to anybody to reverse the direction of the down escalator which was still working? Secondly the security staff put my passport and boarding pass into the tray to go through screening (why?) but in such a position that they fell out as the tray left the machine. Luckily I noticed this and they were retrieved with no harm done but such carelessness with essential documents isn't good enough. More seriously both male and female toilets at Gate C06 were out of action (and seemed to have been for some time) with only a tiny notice in German to warn you. Since you have to go through Passport Control to reach the gate there is no access to alternative toilets unless you can persuade the Passport staff to let you back out. Fortunately my flight was well up to time but I hate to think what would happen if there was a significant delay. I've always found HAM a pleasant easy airport to use and I hope standards are not going to be allowed to slip.

Flying from Vienna arrival on time gangway quickly installed baggage delivery clearly indicated as well as belt number. And then the so-famous German efficiency took a hard beating. Despite landing at 7.30 pm well past the rush hour we were kept waiting in front of the belt with absolutely no information (at a time our flight number even disappeared of the screens as "delivered") for 45 minutes! The few other flights were in the same situation. On the way out rent a car not too far away globally design is acceptable. No particular comments when we left the following day.

Slightly slow Passport Control arriving lunchtime on a Saturday in T2 due to arrival of 2 other flights at the same time however bags were waiting on the belt. Easy access to the local rail service into the city of Hamburg along with very good Tourist Information Desk in the Arrivals Hall. Returned through on Tuesday afternoon with minimal delays at both Check-in or Security. Good selection of shops after Security along with a choice of cafes/bars. A clean and spacious airport which is remarkably busy but not crowded. T1 and T2 are just different ends of the same long Departure Hall.