✅ Verified Review
| At Doha airport, there were no gate agents directing passengers, especially ones with tight connecting flights. Being the fabulous international hub that it is, I had to spend precious seconds staring at a departure monitor, waiting for the dozens of flight information in Arabic and English to scroll through, before seeing my gate appear on screen. At the security check point there was poor management as well. One long line and a choke point before passenger could reach the multiple scanners and security stations. I noticed too late that there was a priority check station but no signs or staff to guide people through it. At the scanners, again no visible sign as to what needed to be removed and placed into the bins. Mumbling staff and confused international passengers caused more minutes to be wasted. At this point, in my rush to get through I put my passport and boarding card in the bin. When the bin reappeared from the scanner the boarding card was missing (thankfully it wasn't my passport). The security people were stressed and barely helpful so rather that stay and argue I rushed to the nearest airline counter and was re-issued another boarding card. The counter agent told me to run and was kind enough to have a colleague accompany me through the terminal pointing out the way to the gate. To make a long story short, a Qatar Airways agent with a radio noticed me, announced that I was on my way and finally I was on the aircraft, literally the last passenger on board with the pilot asking all ground personnel leave immediately. Basically, the same on the return flight. Surprisingly for a great big airport like Hamad the plane had to park away from a gate and buses had to used to ferry us to the terminal. Of course the bus had to stop for several minutes to avoid getting blasted by jet exhaust. Better situation in the terminal with more staff along the way answering question and me being smarter due to my in-bound experience. There were two security checks. Again, due to lack of proper signs, inarticulate staff and tired and confused international passenger, more delay getting through. Please tell me why there were no signs and why the staff failed to inform people clearly as to what needed to be removed from ones person before walking through the metal detector? The result was multiple people having to walk through the metal detectors multiple times and putting individual items in widely separated scanner bins. Thus I am now the proud owner of a belt belonging to a much wider person and I am sure, there is another human somewhere in the world, with a belt much smaller than his girth. I have to say that my experience with Hamad was unsatisfactory. I understand that in the annals of airport horror stories mine is a cakewalk but it was partly a result of inferior customer service. Something I expect in the USA but not at a much vaunted Middle East airport. Avoid flying via Hamad, sorry Changi I promise not to stray again.