Guadalajara Airport

Customer Reviews

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Customer rating from 8 reviews
4/10
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5/10

Guadalajara Airport customer review

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GDL - seems to have completed the main phase of its cosmetic renovations but still lacks some of the structural improvements to provide more spacious check-in counters space in the waiting lounge and more jet bridges. Latest development witnessed many international flights still on the tarmac awaiting pax to arrive via caterpillar-like buses. Simply unacceptable for Mexico's second largest city and third most enplaned airport in the country.
Terminal Cleanliness N/A
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2/10

Guadalajara Airport customer review

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Guadalajara Airport main terminal is quite modern however the check in area seems slightly small for the amount of passengers and airlines. Check-in queues were not very good. We waited just under 1 hour to get through the queue for a Delta flight to Atlanta. There were about 3 or 4 desks open and only one MD-80 flight being checked in so it seems as though the service is very inefficient. Security queues were also very long as well. The airport seems to be in urgent need for more contact gates as our plane was on a remote stand and so were many other planes. The car park was appalling- it's obviously far too small and queues to leave were very long and time consuming. You also pay when you get to the end of the queue therefore you end up paying for the 30 minutes + that you spend in the queue. Overall Guadalajara airport needs to be expanded quickly!
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Guadalajara Airport customer review

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I used GDL back in January 2005 during my first trip into Mexico. I flew Mexicana Airlines and upon landing you are taken from the plane to the airport via a shuttle bus. The shuttle bus drops you off on the first level where you are immediately routed to the customs area. There are the typical long lines and wait as you are processed through customs. I was a little intimidated at first because my Spanish is lacking but the customs officer was efficient and spoke English. After you are processed you go to the "stoplight". There is an area where you are literally presented with a small red/green stop light sort of device and are instructed by the security personnel to press a button on the device. If it lights up green you are free to go. If it lights up red you are required to undergo further baggage search. My friend who is from Guadalajara told me about this before I went down there but seeing it really gave me a good chuckle. He also gave me a tip; give the button a good firm and long press. Usually nervous individuals will press the button quickly and so it is more likely light up red. This entire customs and "stop-light" area is probably no bigger than the average high school gym. Outside in the terminal lobby area there are plenty of kiosks and shops. There is also a "taxi booth" where you pay for your cab ride and someone will come out to help you hail a cab. Departing GDL I was very surprised and pleased with the abundance of space comfort and amenities in the international departures area. You can get anything from souveniers to CD's to clothes to food. There are also a couple of full service restaurants.
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Guadalajara Airport customer review

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Guadalajara Airport is far from the city centre which means a long taxi ride and a bit of planning. The small terminal is poorly signposted so you might end up following the crowd hoping that everyone else is getting on the same plane as you. The staff are very helpful though so don't be intimidated.
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