Grand Rapids Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 5 reviews
6/10
No Skytrax Rating
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8/10

"Employees are friendly and helpful"

(United States)

Trip Verified | I fly weekly for work, and Gerald R. Ford Int'l Airport in Grand Rapids is one of my two home-base airports. It's served by American, Delta, United, Southwest and Allegiant, and has non-stop flights to twenty-something destinations. I primarily fly American, and mostly take flights that connect through Chicago O'Hare or Dallas/Fort Worth. GRR is a larger regional airport, with two concourses of 8 gates each, but not a large airport by any means. I can park in the garage, walk in, clear security (TSA Pre-Check) and walk to my gate within 15 minutes of driving into the garage. I love that kind of convenience. Employees are friendly and helpful pretty much across the board -- at the airline counters, security and at the gates. GRR recently finished a fairly large renovation, in late 2017. They now have one central security checkpoint, and a central area with new shopping and dining, including a local brewpub, Starbucks and a Michigan-themed souvenir shop, There are also new lounge areas, children's play area and a business center, not to mention new, large restrooms. In general, GRR operates on time, which is key for me. Most delays I've experienced have come from aircraft delayed at their originating airport - mostly O'Hare. I'm basically comfortable relying on this airport for my weekly business travel needs.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
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10/10

Grand Rapids Airport customer review

(United Kingdom)

Great little airport all staff friendly and helpful. Security checks speedy and done with a smile. Could some of the staff be used to show other airports how it is done.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Grand Rapids Airport customer review

(United States)

Friendly little airport which stinks of burned toast from a bagel vendor. They really ought to get the vendor to install a ventilator hood. The faux jazz piped in everywhere is also a poor choice. The CNN monitors are loud but not as bad as some. I've been here a while because of the lousy service and rigid rules of Delta Airlines so this is a well-considered review.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Grand Rapids Airport customer review

Living in South Florida and used to departing from and connecting through massive airports GRR was a breeze. Now the new parking-building is fully functional (and beautiful it is all in a natural colour of brown). The check-in area it-self is nothing to admire and very basic. Than you walk-up to a short-ramp and there you are: Steps away from all the terminals. This area does have a small food-courts with the basic pizza/burger fare. It also has floor-to-ceiling windows bringing in plenty of natural light. GRR had a major problem: its airfare were outrageously expensive: even the discounted ones. However after low-cost Allegiant started servicing Grand Rapids tickets prices dropped dramatically - even last- minute ones! This can only bring more business to West Michigan.
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Grand Rapids Airport customer review

I found it to be a mid-sized albeit functional and pleasant facility. It does have a large-enough food court with the basic American fast-food fare. There is rarely a line at security and the check-in counters for all the airlines are located all in one same terminal. The airport is however undergoing massive construction and expansion which we all hope will bring more competition and thus lower fares to what is generally a very expensive airport to fly in and out of.
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