Grand Rapids Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 4 reviews
5/10
No Skytrax Rating
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10/10

Grand Rapids Airport customer review

Review by (United Kingdom)

Great little airport all staff friendly and helpful. Security checks speedy and done with a smile. Could some of the staff be used to show other airports how it is done.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Grand Rapids Airport customer review

Review by (United States)

Friendly little airport which stinks of burned toast from a bagel vendor. They really ought to get the vendor to install a ventilator hood. The faux jazz piped in everywhere is also a poor choice. The CNN monitors are loud but not as bad as some. I've been here a while because of the lousy service and rigid rules of Delta Airlines so this is a well-considered review.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Grand Rapids Airport customer review

Review by

Living in South Florida and used to departing from and connecting through massive airports GRR was a breeze. Now the new parking-building is fully functional (and beautiful it is all in a natural colour of brown). The check-in area it-self is nothing to admire and very basic. Than you walk-up to a short-ramp and there you are: Steps away from all the terminals. This area does have a small food-courts with the basic pizza/burger fare. It also has floor-to-ceiling windows bringing in plenty of natural light. GRR had a major problem: its airfare were outrageously expensive: even the discounted ones. However after low-cost Allegiant started servicing Grand Rapids tickets prices dropped dramatically - even last- minute ones! This can only bring more business to West Michigan.
no
na

Grand Rapids Airport customer review

Review by

I found it to be a mid-sized albeit functional and pleasant facility. It does have a large-enough food court with the basic American fast-food fare. There is rarely a line at security and the check-in counters for all the airlines are located all in one same terminal. The airport is however undergoing massive construction and expansion which we all hope will bring more competition and thus lower fares to what is generally a very expensive airport to fly in and out of.
no