Gran Canaria Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 5 reviews
1/10
No Skytrax Rating
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1/10

"What appalling service"

(United Kingdom)

Not Verified | What appalling service! Jet2 had everything sorted, boarding was on time, but the airport had other ideas, 30 minutes wait to provide a bus to the plane, and frankly we could have walked a lot faster, then further delays while that bus emptied and returned as there only appeared to be one! They they had the cheek to tell our pilot that as they had made us miss our slot they were pushing our flight time back by over two hours! After a great deal of complaining we were told we might be able to go sooner, but currently are still sat on the aeroplane with no signs of any movement. We always go to Tenerife and this was a change, the hotel was lovely, we said we would return but now I’m not sure. Lots of other poor reviews on here about the airport, Gran Canaria you need to do better. Not to mention that you probably cost the airline many thousands with your lack of buses/drivers and we are still in danger of losing our crew if they go over time. Try harder please if you want tourists to visit you! Nowhere to sit either, not nearly enough seating, and what was there was dirty! Plus way more expensive than Tenerife airport so you lost my custom there too! WiFi didn’t work either.
Experience At AirportDeparture Only
Date VisitNovember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"a poor airport from start to finish"

(United Kingdom)

Verified Review | What can I say that hasn't been said already. All in all its a poor airport from start to finish. From lack of service in food halls, excessive waiting times. It simply causes unnecessary stress. It also misplaced my boarding card and passport whilst going through security. Gran Canaria was ok but I'll never visit again purely based on the departure experience.
Experience At AirportArrival and Departure
Date VisitOctober 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"complete chaotic check in"

(Germany)

Complete chaotic check in, fortunately we carried out online check in day before. Drop off was ok. Toilets at the gates dirty without toilet paper. Free Wifi too complicated, they want to know everything. They need more professional organisation with quality checks.
Experience At AirportDeparture Only
Date VisitDecember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
na

Gran Canaria Airport customer review

(United Kingdom)

Flew in yesterday on the Easy Jet flight LGW-LPA. Arrival was a complete joke we had to wait 25 minutes for the Passport Control to open despite the flight been on time. Then only one official turned up to man the gate! LPA is worst than any 3rd world country I have visited.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Gran Canaria Airport customer review

(Ireland)

The staff here at this airport seem to be on a constant go slow. You could be waiting in the queue for 90 minutes. I travel here 4 times a year and it always the same yet when in Dublin or London or Madrid or even Agadir they are nowhere near as bad. There is no excuse. It is such a bad airport for checking in. Staff do not seem to care.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no