Fuerteventura Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 14 reviews
5/10
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1/10

"really needs to improve its communication"

(Canada)

Verified Review | The airport is beautiful, but all flights (14) of the afternoon were delayed for more than 8 hours!, and no info was given about that. All people had to wait, still hoping to be able bording. This airport really needs to improve its communication. That's unfair.
Experience At AirportDeparture Only
Date VisitSeptember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"should be more options available for travellers"

(United Kingdom)

Unverified | I am a frequent visitor to Fuerteventura and it's airport, having resided in Puerto del Rosario on the island for some years previously. I have always received appropriate and professional service upon every visit to this aiport, up until now. It is because of this that I feel that I should express my opinion on the experience I encountered on my visit of 18th June 2017, in order for any necessary improvements that could be made for future customers. I travel a great deal, with my work in the United Kingdom, often Business Class, and have almost always been dealt with at various airports all over the world with courteous, professional customer service. Good customer service is of utmost importance to myself as, not only do I have to provide such service in my own employment, I expect to be treated with similar when I, myself, am the customer (or in this case, traveller) in question. I must clarify that, on this occasion, I was not using this airport as a Business Customer, but in fact a Leisure customer and I was returning back to the UK from this airport after a holiday. Check in procedures had gone smoothly and courteously, as had security and passport checks. However, once in the Departure Lounge, it seems that things do not run quite as smoothly. I understand that this particular airport seems to be in the midst of renovation and building work, resulting in many large parts being cordoned off whilst the work is carried out. This however left extremely little choice in being able to find any kind of food outlet to eat in, particularly hot food. The one cafeteria we eventually located, had very limited food choice available, and so the only option was to purchase a (very expensive) sandwich and coffee. After a long day of travelling, this was inevitably not an adequate meal to have before our subsequent long flight back home. I do feel that there should be more options available for travellers to eat and drink, despite the maintenance being carried out. However, my main concern in my experience at this airport was the treatment received from a member of staff, again in the Departures lounge. Our flight had been delayed, and we therefore decided to sit down for a while until our Gate was available. Having located what looked to be a waiting area in an array of empty seating sections throughout the lounges, we briefly stopped and sat down whilst sending a message to family back in the UK to advise them of our delay. After a few minutes, I was astounded to hear a loud shouting in my direction from an old female member of staff, very rudely shrieking at us, in front of other customers, that we were in a "wheelchair area". Her comments were "are you in wheelchair? No, then move! Never, in my years of travelling have I ever encountered such nasty, unnecessary and blatantly rude treatment towards me, as I did from this member of staff. I, obviously got up straight away, having realised my error in choosing a seat, and moved to a different area. But, having looked around at the area, in no place at all was it clear that this was, indeed a disabled area. There was merely just a table with leaflets, with the details for impaired mobility customers. I feel that some of the staff need to be re-trained in good Customer Service.
Experience At AirportDeparture Only
Date VisitJune 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"seats are uncomfortable"

(United Kingdom)

I am a fairly frequent visitor to Fuerteventura airport, about 3 or 4 times per year. I often dread the journey home, I am usually tired and the airport seats are awfully uncomfortable. The food is a bug bare for me, the quality is poor and the prices ridiculously high - however, this time there is a slight improvement with the new American burger bar 'Ribs'. The nachos were good value for money but the chips were barely lukewarm and a small cola was €2.85. A Burger King or McDonalds would be preferable where prices and quality are a little more consistent.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
6/10

"staff can't cope"

(United Kingdom)

We visit Fuerteventura 3 times a year and when it's busy it's so obvious staff can't cope. For this recent trip it was absolutely total confusion in all the shops. As for the new burger restuarant - what a joke. Every airport is costly but 2 undercooked burgers, chips and 2 small cokes 30EUR. The amount of people who were given the wrong order would be funny if not frustrating. The duty free shops are so disorganised - it is a sad state as the staff themselves are lovely but training must be non-existent. International airport it may look but security took 30 mins. This is ok as it's in all our interest to be thoroughly checked but I went thru with 2 x 330mm liquid bottles in my flight bag and no one noticed them in the scanner. In duty free someone pointed out an unattended bag in the shop which had been there for a while - the staff put it behind their desk with a shrug. Lovely island, lovely people, a great place to visit but airport security and organisation seems to have gaping holes.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"very smooth operation at this airport"

(United Kingdom)

Very smooth operation at this airport. We were off the plane and searching for our transport in about 25 minutes when we arrived at about 8pm on a Saturday. Departing we were quickly through check in and security, I could see how at very busy times the security would easily be overwhelmed as it is not well organised at all. The departures lounge was well provided with signs giving flight status. A few shops, coffee shops and a bar with burger bar. The male toilets however were the filthiest I have ever encountered and I fly a lot and seen them all over the globe. They stank and even the hand dryers were dirty.
Experience At AirportArrival and Departure
Date VisitJanuary 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
yes
8/10

Fuerteventura Airport customer review

(United Kingdom)

Arriving at Fuerteventura was excellent from leaving the aircraft to driving out in our hire car in under half an hour we only had hand luggage but those with cases were close behind us. Departure was a little less good as the airport is large and there is quite a lot of walking having said that queues for security were short (though the process was very rigorous). In the departure area there was plenty of seating despite it being very busy when we were there and numerous shops and cafes. Overall a good experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Fuerteventura Airport customer review

(United Kingdom)

Forgot to review this airport after using in September 2012. What a change from most holiday destination airports. Very clean spacious and polite/professional staff from check-in through to security shops and boarding. Some UK airports could learn a lot from the courtesy displayed here. Security interesting they didn't need to examine your "plastic bag" contents separately from your hand luggage bag unless you were carrying more than one bag each. Also had machine that checked your shoes to see if they contained anything they shouldn't. Polite no fuss attitude to my mother's replacement knees setting off the alarms!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Fuerteventura Airport customer review

(United Kingdom)

Spacious airy modern with plenty of seating and toilets at hand. Check in was fast with lots of shops and cafes once through security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Fuerteventura Airport customer review

(Netherlands)

Fuerteventura airport is very new and modern for a holiday destination airport and offers clean toilets and efficient security services check. The gate areas are spacious and information is good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Fuerteventura Airport customer review

(United Kingdom)

Friendly staff plenty of seating with the added bonus of outside terrace to catch the last rays of sun. Plenty of shops reasonable prices.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1 to 10 of 14 Reviews