Florence Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 12 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
7/10

Florence Airport customer review

Review by (United Kingdom)

Arriving was very easy less than 10 minutes from leaving the aircraft to standing at the bus stop. Departing was OK no queue for check-in (but I was lucky other airlines' desks seemed much busier) and security not too bad. There is a viewing area which had seats but nothing else it was quite relaxing there. The departures area was crowded and facilities rather limited. The bus link to the city was efficient it runs every half hour and took 15-20 minutes stopping outside the railway station. If you have a window seat on the city side during final approach the view is wonderful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Florence Airport customer review

Review by (United States)

Was surprised that the only food option prior to clearing security check is the food vending machines. One is on the ground/parking level and the other machine area is in the observation area. I didn't realize that the guy wandering around the front of the security area is supposed to check your boarding pass in. His approach to the situation was rude but not rude enough to ruin the experience. Security is still sensitive about ceramic objects in carry-on/hand luggage. I had a small ceramic ornament that they found and examined. I was allowed to take it on with no further issues. Once I cleared the security area there was some nice shopping: clothing stores for men and women leather boutique and jewellery stores. The food area was on the level above the boarding gates. It was crowded but the staff was nice. The boarding area was crowded and there were not enough seats to wait so I ended up sitting on the ground. All in all the airport was okay but I prefer to fly in and out of Pisa instead.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Florence Airport customer review

Review by (United States)

By far the worst airport I have encountered. Very angry security. No customer service.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Florence Airport customer review

Review by (United States)

The car drop off area can only fit a few cars. After you enter the airport you have to take a small elevator upstairs to the check-in area. The check-in area is spacious. An agent told us to use a kiosk to print a boarding pass. But since our ticket was code shared with Lufthansa our reservation did not show up in the Lufthansa system. So we want back into line to check-in. There were only a few people in line. The Lufthansa web site for their commuter line (Cityhopper) said that only one carry-on was allowed (including a purse). But the agent let us take a rolling bag with a purse. They did weigh the rolling bag however the check-in was painless. We then went back downstairs to our gate.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Florence Airport customer review

Review by (Denmark)

Florence airport has recently moved the ground floor check-in desks to the first floor which is completely revamped. Some good leather seating is provided in nice airy surroundings. However the 3 check-in monitors are very small and concentrated along one small area thus meaning passengers must walk up to view them. The disadvantage of these monitors (at the time we were there) is they only show the major airlines desk numbers several scheduled flights remained without desk numbers including our Vueling flight. It was only when we asked an employee that we discovered the desks for our flight. Even after we had checked in no desk numbers were shown on the screens. Security was quick and trouble-free. Prices in the duty free area were just outrageous higher than in the city. Plenty of seating at the departure gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Florence Airport customer review

Review by (France)

A compact and efficient airport but very with very unpleasant security. Was departing for Paris with a ceramic bowl in my hand luggage. Air France confirmed it was within weight and size limits to take onboard but very unpleasant security staff regarded it as a safety risk ('One could hit someone with it'). Had to make quite a scene (still embarrassed for it) to finally have the Security Officer to check with the AF pilot that did not think it was any security issue. Totally ridiculous argument from the Florence Security team claiming ceramic articles are forbidden in hand luggage everywhere but guess it also involved a certain degree of Italian pride.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Florence Airport customer review

Review by (Poland)

Very small regional airport which is undergoing an expansion program so be prepared for building works. Check in chaotic no priority for frequent travellers. Limited amount of shops but well stocked. Our flight was delayed but ground staff did their best keeping us informed about the flight status.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Florence Airport customer review

Review by

A small airport with limited facilities but not unpleasant. The landside arrivals area is tiny and with shops just a couple of metres away from the barrier guarding the door from baggage reclaim it can get very congested. Baggage reclaim is reasonably swift. The departures area is adequate in size and our check-in experience has always been pretty efficient. The first floor duty-free shopping area has recently seen several new outlets opened and the selection of downstairs duty-free shops also seems to have improved over recent months - the shop selling sweaters and shirts is particularly reasonable price-wise although you have to buy a batch of shirts ('4 for 100 Euros') rather than individually. Airside snackbar reasonably priced with a good view over the apron. Gate areas are rather cramped but no more so than many regional airports. My wife and I have used the airport three times in the past year and the experience has always been fairly painless.
no
5/10

Florence Airport customer review

Review by

Aeroporto di Firenze is a very compact. The first thing you notice is how clean & bright it is. The airport has recently undergone a slight expansion. The original check in on the left-hand side has about 10 desks and there are a further 4/5 check in desks on the first floor. The cafés on the ground and first floor are reasonably priced clean and you get a good view of the airport & aircraft from the panoramic windows on the upper one. The departure lounge is fairly small but with plenty of seating. It is a very quiet unhurried environment - most pleasant. The only slight drawback is the TV monitors which show a very limited list of arrivals/departures. Also do be careful with the duty free shop on the first floor it's a very expensive with a small range of items. There is a much better one on the departure ground floor.
no
2/10

Florence Airport customer review

Review by

Flight delayed due to apparently strong cross winds. No information on TV screens about this - just a lot of talk and very upset passengers. Airport opened at 1830hours for flights so was able to catch my flight and only 1 hour late. Security a joke. Was travelling with a poster but had the poster container taken off me due to being on a London flight! Other people I was travelling with had posters and tube of the exact same size but they were allowed to go through without an problems. Florence is a small airport - don't expect much. They use buses to transport passengers from the terminal to the plane.
no
1 to 10 of 12 Reviews