Edinburgh Airport

Chaos still rules supreme at security in Edinburgh Airport. The slightest build-up in passenter traffic and the whole system grinds to a crawl. It must be a system design flaw as there are so many staff being thrown at it that it would be quicker for them to individually search each customer. We travelled on Sunday morning and took nearly 30 minutes from entering to leaving security. We have flown through London City, Gatwick, Heathrow, St Lucia, Moscow and Karaganda this past year and Edinburgh is by far the worst experience. Not fit for purpose I am afraid. I pity foreign tourists. Arrivals are more pleasant so it shows it must be possible to get something right.

Chaotic Security is a known problem at the airport. However, the airport does not yet recognize the need for change, so negative reviews need to continue. Other airports handle one passenger at a time at every line at security. Edinburgh handles 6-12 passengers at the same time and that leads to confusion and an overall inefficient process. The staff are annoyed with their system and bark the orders at the irritated passengers. Whoever designed this needs to have a look around and apply best practices. On the plus side: when arriving in Edinburgh the border control is straight forward and no problem, the bags arrived quickly.

Its like a game of twister, being told to stand on "yellow number 5", huge trays which are really heavy. Why did Edinburgh Airport try to be clever and change the security system? Goodness knows how much it cost to change the system but its embarrassing for passengers and airport staff alike. Also, why should passengers be forced to walk "snake like" through the massive duty free shop, I dont want to buy anything why am I subjected to this? I dont want to be asked to sample various malt whiskies at 6.30 in the morning? Its ludicrous and Edinburgh airport are guilty of putting profit before people. Someone somewhere should hold their hands up and accept responsibility for this mess and return things to the way they were before. Finally, why should I have to presnt my boarding pass at WHSmiths when I'm buying a bag of sweets and a newspaper - its crazy. Every time I visit the airport I feel like a sheep.

I would never normally place a negative review about Airport Security. They keep us safe and the job they do is pressurised and thankless. However, the departure gate security at Edinburgh is a joke. Total confusion where to stand, not enough space to prepare. You get just 1 bin space and when you need more than 1 bin there is simply no space in the overcrowded area. Then when the scanning is over you are expected to lift your trays taking them to another overcrowded cramped space to sort things out again. Terrible Design.

Poor from start to finish. Security the usual shambles. My bags were selected to be searched - fair enough. I knew there were no liquids or sharp objects, but didn't mind having them scnanned and searched again. What I do object to is being barked at by security staff and called 'darlin' and to be told that I have left liquids in my bag, when clearly I hadn't, which was confirmed after the search. This was such a slow, chaotic process, with not enough space for people to move about freely to collect their belongings once they had been through security. Also, had to stand out on the tarmac for 20 minutes at 6am in the freezing cold waiting to board the plane. At the destination airport, things couldn't have been smoother. Edinburgh Airport could do with taking a look at it's European counterparts to get some tips on how to run an airport efficiently.

First off they felt quite welcoming, however as my trip advanced through security, standards started to fall. I was treated with thorough disrespect and not treated the way I would have liked. Instead of friendliness when I made a call in the wrong area, I was treated with raised voices. I have never been treated so badly in an airport and was shocked. Not even a please or thank you.

I was on a domestic flight so cannot talk about the border control experience. We landed quickly - no holding pattern malarkey - taxiing and disembarkation were also quick. The airport is very well sign posted so it was easy for me to find the way out to the Tram stop. The tram stop is also very well sign posted and buying a ticket was easy.

Edinburgh "International" Airport doesn't feel particularly International at the moment. In a state of flux which seems to have been never ending. The departure was ok but arrival was something else, Our Dreamliner was docked at a jetty but then we came downstairs into the rain and had to walk around a building site to enter a larger temporary building with tin roof which was International arrivals. One carousel and no customs to be seen. Toilets were single cubicles marked male and female and also felt temporary. If I had been an arriving tourist rather than a returning local I'm not sure what the impression would be of Scotland's welcome to international visitors.

I am really unhappy about the system organised for going through Security at Edinburgh Airport. I have been travelling in and out of the airport for over 40 years. In the past, going through Security was always efficient but polite and in no way threatening. In July 2015 the system where hand luggage is scanned was new and expected hiccups but was dismayed that by January 2016 nothing had improved. The main problem is that passengers are unsure what to do - where to stand, when to move forward to load their hand luggage on to the conveyor belt, which lane to go in to collect hand luggage, where to return the trays. The atmosphere is unfriendly. Orders are 'barked' by some of those on duty. My experience was unpleasant. As a proud Scot I am horrified about how visitors to our country will perceive this.

EDI-LGW, day after Christmas. With an eye to the other comments here, they are working hard to get the much-loathed security arrangements to work. For a fairly busy day of the year, security was only 20 minutes or so. Seeing people's comments on the whiteboard was interesting, shows it wasn't just us (the people who've posted here). Once past security, it was all plain sailing, and the facilities for passengers are improving. BA check-in was straightforward.