Chengdu Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 10 reviews
5/10
No Skytrax Rating
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9/10

"enjoyed this airport"

(Philippines)

Trip Verified | This review is for T1. Arrival is smooth and quick as there are only few passengers and many open immigration counters. There are counters for Chinese passport holders, foreign passport holders, APEC, and crew as with other airports. The signs and direction from arrival gate to the immigration, baggage, customs, and exit are all clear. A few steps from the immigration is the baggage carousel and then another few steps is the customs counters and then the exit. There are taxi bays outside the terminal building and a bust waiting area. I am not sure if the airport is connected by a train to the city proper as I did not use nor check it. On departure check-in counters a less crowded as it ws an early flight. There is a security check upon entering T1 and then another one after check-in and then a final and more detailed one after immigration. There was no long queue and so I made it quick and fast to the boarding area. Just at the back of the immigration is Gate 101 which is my boarding gate and opposite it is Starbucks. There are only few stores and restaurants. Seats are not a problem as there are many empty ones. The toilets are clean and well maintained. Directions and signs are clear and understandable. Visa and Mastecard are accepted. The terminal is old but spacious. The thermostat just needs to be adjusted as it is warm and it makes me feel uncomfortable. The wifi si not working as well. Overall, I enjoyed this airport as an airplane enthusiast as it gives me a good view for plane spotting while waiting to board.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"signs and directions not that clear"

(China)

Trip Verified | Terminal signs and directions are not that clear, we had to ask several people and then got the right desk to check in. The toilet was dirty. We had to wait for a really long time to get through the security check. It was very slow and we almost missed our flight.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"line was long through immigration"

(Australia)

Unverified | Arrived at the airport via the High Speed Railway station beneath Terminal 2 after catching a train from Chongqing. I was needing to transfer to Terminal for my international flight. There was no signage to Terminal 1 from the station. Once inside Terminal 2, there was only a small sign above an exit door on the Level 1 for the Shuttle Service from Door 9 on Level 3 with no direction in how to find Door 9. It was raining heavily and to my disgust, the shuttle service was not under the shelter of the awning but 50 metres short with a 15 minute wait. The staff of the shuttle service even suggested going back downstairs to walk 1km under the raised roadway between terminals. When the shuttle arrived, it is just a mini-bus, with limited luggage capacity and high steps into it. Worst of all, the bus stops 100m short of Terminal 1, requiring a second dash in the rain. As for check-in, it was a standard affair. The line was long through immigration with just 3 desks open with another long line for the security check. Thankfully I was able to board the VIP bus with priority boarding with little hassle.
Experience At AirportDeparture Only
Date VisitJuly 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
5/10

Chengdu Airport customer review

(United Kingdom)

Arrived at Chengdu on domestic flight from Shenzhen. No problems getting to town on the bus. A dew days later I had to depart on a domestic flight to Jiuzhaigou. Beware there are two terminals both a distance from each other. I got off at the wrong terminal no sign of a transfer bus so I had walk. Not much fun in the rain.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Chengdu Airport customer review

(India)

Chengdu Terminal 2 looked new and clean. Despite Air China advice to reach airport 3 hours in advance the check in counter opened only 1.5 hours before departure. Check in immigration and security were efficient and quick. The departures waiting area had nothing of interest even for Chinese travelers let alone foreign ones. There were several shops selling the same souvenirs at inflated prices. The shop girls were standing bored as no customers even entered the shops. There was one book shop selling only Chinese books and 2 restaurants serving standard bland and tasteless fare not the renowned Sichuan cuisine again at inflated prices. The waiting area for our flight was barricaded off and pax had to sit at some other gate. Absolutely nothing for international passengers and it seemed even for Chinese. Even Domestic termini are better.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
8/10

Chengdu Airport customer review

(United Kingdom)

XIY-CTU-AUH. Arrived from Xi'an on domestic flight in Terminal 3 which was newly opened in Spring 2012. All very clean and tidy with clear signs in Mandarin and English. Quite a long walk to Baggage Reclaim for the furthest gates but not unreasonable. Toilets clean and plentiful with both squat and regular options. For International Departures there are 2 main dining options before Check-in either KFC or local Chinese food. There are a few stores selling various local foods and some souvenirs. Check-In pretty good and Passport Control and Security all pretty smooth. No requirement to remove belts or laptops for security scanning but do enforce the 100ml liquid rules from Europe. In the International Departures no dining opportunities but a couple of coffee-shop options along with the usual array of Duty Free shops. Most departures are from one of the 11 airbridges. Announcements made in both Chinese and English. Toilets are clean.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Chengdu Airport customer review

(Malaysia)

KUL-CTU-KUL. The Shuanglin terminal is equipped with all the usual amenities. The toilets are clean the terminal is clean. The terminal also has signs in English/Chinese. Going through customs and immigration is a breeze. You can reach the city centre easily by bus or taxi however signs to the bus outside was not to clearly shown.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Chengdu Airport customer review

This is the major airport for southwest China. Flew into Chengdu from Shenzhen where it was quite a lengthy walk from the Terminal 2 gate to baggage claim. This was topped off with a further lengthy walk to the opposite end of the terminal for the taxi rank. Flying out a week later I had time to look at the airport more closely. Terminal 1 is old and definitely looking it's age. Terminal 2 was shiny and modern with three fingers that extend out. Plenty of interesting shops to keep myself amused inside the terminal and the lounges were adequately comfortable. The feeling was light and airy inside with a good view to the outside despite the extra glass screen separating arriving passengers from departing ones.
no