Chania Airport

Customer Reviews

No Skytrax Rating
Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 3 reviews
5/10
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Chania Airport customer review

Review by (United Kingdom) 17th September 2014

The worst airport I have ever experienced. We arrived two hours before our flight which we assumed would be ample time but alarm bells began to ring when we saw massive queues everywhere both outside and inside the terminal. When we found the check in desk although the queue was not that long the check in person took a ridiculous amount of time to deal with each party so it took ages to reach the front of the queue. We then discovered that we had to join another queue to have the bags x- rayed! After that we queued again to get through security and this was a free for all with no system at all and the staff again were really slow and didn't seem to care at all. By the time we finally reached the gate the whole process had taken over one and a half hours! Had we arrived at the airport much later we easily could have missed our flight altogether! The airport clearly neither has the staff nor the capacity to deal with the amount of traffic it receives and is a shambles more akin to airports of the 1960's. This experience means we are very unlikely to ever visit Crete again and this is a shame as the island has much to offer. Since the island is very much tourist dependent the authorities need to get a grip on this problem as it is a disgrace.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no
6/10

Chania Airport customer review

Review by (Netherlands) 3rd July 2014

Arriving from Amsterdam the baggage arrived quickly. Very long queues even outside waiting to depart interfering with arriving passengers. Departing from Chania: We arrived in good time to avoid this. We appreciated the nice air-conditioning in the departure hall and lounge after a long hot car journey. The toilets are in need of an overhaul broken seats WC roll holders tiles etc. You have to carry you hold luggage from check-in to security. Before security a big bottle of water costs 50 c After security in the bar 1.50 Euro. The monitors with information all worked. The holding bar was adequate. "Tax-free" shop and bar expensive. This airport is better than Heraklion airport when we were there last year.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
yes
3/10

Chania Airport customer review

Review by (Greece) 20th July 2013

Nice small airport for winter chaotic during summer. Long waiting for baggage screening. Not many stores expensive bar toilets below standards limited signage far from city without extensive bus routes. Arrival area very dark light bulbs burned out airport information desk clueless. Needs improvements very fast.
Queuing Times 12345
Terminal Cleanliness 12345
Facilities 12345
no