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Casablanca Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 31 reviews
3/10
3 star Skytrax Rating
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1/10

"no organization"

(United States)

Casablanca is by far the worst airport I have ever been to and unfortunately I will have to travel through it a few more times. Queues are horrid as there is no organization plus many customers will cut lines or try to sneak past you. Took me 2.5h to get out this time. My advice is to take early morning or super late flights, the queues are short and the staff seem nicer.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"chaotic, run-down and inefficient"

(United Kingdom)

Casablanca is an airport typical of north Africa - chaotic, run-down and inefficient. Immigration queues move slowly - even for the fast track lane. The surly staff manually input your details into their computers so it is usually a couple of minutes to process each passenger - even a fairly short queue can lead to long waiting times if they are short staffed. There is a secondary check of passports as you go down into baggage claim and a final customs bag scan before getting out into arrivals. For departure there is a bag scan to get into the terminal which can be a scrum if busy. The Royal Air Maroc check-in area has in fact improved since I last used it and it is less crowded and more organised and this is one positive. For departure using fast track, there is boarding pass check, then security (pat down checks are highly cursory and ineffective) and then another long wait for immigration. The general terminal seating is okay but crowded at peak times and would not want to spend longer than a couple of hours waiting. There is free WiFi that works quite well but automatically logs off every 30-minutes which is annoying. Shopping has the usual standard duty free offer and a range of overpriced local tat - nothing particularly exciting. Food options are quite good for light snacks. Given the transfer market Royal Air Maroc has between Europe ans the rest of Africa it is surprising (or perhaps not), that the airport management have not tried to make the facilities slightly more comfortable and accomodating.
Experience At AirportArrival and Departure
Date VisitFebruary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

Casablanca Airport customer review

(Morocco)

Two small entrance doors only for the Terminal 2 therefore long waiting lines. Security check failed in the entrance. Easy identification at the airport. Poorly maintained and dirty WC. Very limited equipment. Average boarding areas. I already tried the main lounge which was not bad but there wasn't a wide enough choice of food. I don't really recommend this airport only for a stopover.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Casablanca Airport customer review

(Singapore)

A good experience at Casablanca: it'll never win any awards but my experience was generally positive. I was through immigration in about 15 minutes my bags came in another 10 and I was on a train to Marrakech shortly after. Departure was even better: a quick and smooth check in and then through immigration and security in 15 minutes. The weak point is the overpriced food court in the basement of T2. I expect to be ripped off at airports once they've got you airside but the prices at Casablanca were pretty ridiculous. That said the overall experience was positive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Casablanca Airport customer review

(United States)

Worst airport I've ever been to. It took 1.5 hrs to get through immigration. Officers were wandering around aimlessly talking to one another talking on their cell phones congregating in groups with no interest in helping anybody or doing anything while the lines got longer and longer as more flights arrived. A riot almost broke out the crowd was so unruly. The time it took to get the passport stamped averaged about 5-7 minutes per person. One poor family from the Congo talked to an officer for about 30 minutes at one of the windows and was finally told they had to go off to a room somewhere to talk to someone else.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
7/10

Casablanca Airport customer review

(United Kingdom)

I fly in and out of CMN once or twice a year and on the whole find it to be ok. There is lots of time waiting for passports to be stamped as each person has to have an immigration number added to their passport. Your bags may seem to take ages to come but a little tip will start them coming through surprisingly quickly. One tip is to get you immigration card filled in before landing as this will delay you otherwise on arrivals or departures. Make sure you have credit on your phone as the airport phones never seem to work. Be careful what you say in your own language in front of some of the officials as they can understand a lot more than you think.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Casablanca Airport customer review

(United Kingdom)

Beyond the precincts of this airport is an appealing and welcoming country but passing through CMN is a stressful experience. The facilities look frayed at the edges but are at least functioning but the impression is of an airport that is staffed as part of a job creation exercise with motivation energy and charm being in short supply. Security is a particular bane with backed-up lines and staff relishing the chance to exercise their power by barking at pax. My most recent experience was in transit from a flight that originated in Agadir. All transit passengers having already endured security checks at the point of origin were subject to fresh checks despite tight connections for many. I am in no rush to return.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Casablanca Airport customer review

(United Kingdom)

Excellent on arrival clean efficient immigration system utter chaos on leaving avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Casablanca Airport customer review

(South Africa)

Utter chaos all baggage seemed to be dumped on one carousal. Queues abound a place to be avoided if at all possible. Nightmares about going there again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Casablanca Airport customer review

(Russian Federation)

Transit via CMN on the way to New York. Airport made a good impression because of the convenient terminal good air conditioning caring staff English speaking security. There were plenty of seats in the secure zone but all of them were separated by handrails to prevent passengers from sleeping on them. Nice duty free shops. A pity many shops were closed at night during our layover. I can recommend this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
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