Casablanca Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 30 reviews
3/10
3 star Skytrax Rating
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6/10

Casablanca Airport customer review

Review by (Morocco)

Two small entrance doors only for the Terminal 2 therefore long waiting lines. Security check failed in the entrance. Easy identification at the airport. Poorly maintained and dirty WC. Very limited equipment. Average boarding areas. I already tried the main lounge which was not bad but there wasn't a wide enough choice of food. I don't really recommend this airport only for a stopover.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Casablanca Airport customer review

Review by (Singapore)

A good experience at Casablanca: it'll never win any awards but my experience was generally positive. I was through immigration in about 15 minutes my bags came in another 10 and I was on a train to Marrakech shortly after. Departure was even better: a quick and smooth check in and then through immigration and security in 15 minutes. The weak point is the overpriced food court in the basement of T2. I expect to be ripped off at airports once they've got you airside but the prices at Casablanca were pretty ridiculous. That said the overall experience was positive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Casablanca Airport customer review

Review by (United States)

Worst airport I've ever been to. It took 1.5 hrs to get through immigration. Officers were wandering around aimlessly talking to one another talking on their cell phones congregating in groups with no interest in helping anybody or doing anything while the lines got longer and longer as more flights arrived. A riot almost broke out the crowd was so unruly. The time it took to get the passport stamped averaged about 5-7 minutes per person. One poor family from the Congo talked to an officer for about 30 minutes at one of the windows and was finally told they had to go off to a room somewhere to talk to someone else.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
7/10

Casablanca Airport customer review

Review by (United Kingdom)

I fly in and out of CMN once or twice a year and on the whole find it to be ok. There is lots of time waiting for passports to be stamped as each person has to have an immigration number added to their passport. Your bags may seem to take ages to come but a little tip will start them coming through surprisingly quickly. One tip is to get you immigration card filled in before landing as this will delay you otherwise on arrivals or departures. Make sure you have credit on your phone as the airport phones never seem to work. Be careful what you say in your own language in front of some of the officials as they can understand a lot more than you think.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Casablanca Airport customer review

Review by (United Kingdom)

Beyond the precincts of this airport is an appealing and welcoming country but passing through CMN is a stressful experience. The facilities look frayed at the edges but are at least functioning but the impression is of an airport that is staffed as part of a job creation exercise with motivation energy and charm being in short supply. Security is a particular bane with backed-up lines and staff relishing the chance to exercise their power by barking at pax. My most recent experience was in transit from a flight that originated in Agadir. All transit passengers having already endured security checks at the point of origin were subject to fresh checks despite tight connections for many. I am in no rush to return.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Casablanca Airport customer review

Review by (United Kingdom)

Excellent on arrival clean efficient immigration system utter chaos on leaving avoid this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Casablanca Airport customer review

Review by (South Africa)

Utter chaos all baggage seemed to be dumped on one carousal. Queues abound a place to be avoided if at all possible. Nightmares about going there again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Casablanca Airport customer review

Review by (Russian Federation)

Transit via CMN on the way to New York. Airport made a good impression because of the convenient terminal good air conditioning caring staff English speaking security. There were plenty of seats in the secure zone but all of them were separated by handrails to prevent passengers from sleeping on them. Nice duty free shops. A pity many shops were closed at night during our layover. I can recommend this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Casablanca Airport customer review

Review by (United States)

It is difficult to understand how a nation interested in tourism could tolerate such a dysfunctional facility as their primary air gateway. We arrived on a domestic flight from Ouarzazate for a transfer to a Lufthansa connection to DCA via Frankfurt. After finding our way with little or no signage to the transfer desk we found one person working there who pointed us to the other end of the counter for Lufthansa. As we had just over one hour for our transfer we became concerned when no one had showed up to man the desk for more than 30 minutes. No one could or would answer any questions. After an hour a Lufthansa agent arrived and told us that the flight schedule had been changed to one hour later and after many minutes managed to issue a boarding pass. We then proceeded to security where a surly attendant looked at my boarding pass and passport and asked why our passports had not been stamped in Ouarzazate. He then pointed to a desk nearby. Of course there was no one at the desk. Finally the only really pleasant person in the entire airport arrived and processed our passports though rather than stamping the boarding pass for the Casablanca to Frankfurt flight he stamped the one for Frankfurt to Washington. After finally making our way through security we arrived at the gate where there was no arrival/departure board and no one around to answer questions. The only place open for food had sandwiches that looked as if they had been there for several days. We had to wait for Lufthansa to give us something on the plane (in our respective middle seats several rows apart). Not surprisingly when we finally arrived at Washington our luggage was nowhere to be found. Lufthansa got it to us three days later. If you have any option do not fly through Casablanca.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Casablanca Airport customer review

Review by (United States)

This is Morocco's largest and main airport but it is horrible. We arrived from Dubai on Emirates after a 9 hour flight. Immigration lines were about an hour long even though they had several wickets open. Then they randomly screened only half the luggage. There are few stores once you get out into the arrivals hallway. Just a bunch of taxi bullying you into using them. The rail station is downstairs with few signs it is dark and dingy. Trains run every hour and people just abandon their luggage carts in the walkway by the train doors so it becomes an obstacle course to get on and off. No staff collect the carts. When we arrived by train to fly out it was just as bad. They security-screen your luggage as you enter the airport but don't seem to care if you set the metal detector off. We arrived 5 hours in advance. Most PA announcements are in French and Moroccan Arabic very few in English. The check-in opened 3 hours in advance of the flight and we got through Immigration and Customs easily enough. However the departure lounge is horrible. Over priced duty free shops and an overpriced Internet cafe ($10 per hour). There are no lounge chairs. All chairs have arms so you can not lie down across open seats. When our Lufthansa flight was boarding they funnelled everyone out into the gateway outside and then stopped us. Avoid at all costs!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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