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Bucharest Otopeni Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 38 reviews
5/10
No Skytrax Rating
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2/10

"going from bad to worse"

(United Kingdom)

Being a regular visitor to Bucharest airport, I have to say it's going from bad to worse. The airport now ban LPG taxis (which is most taxis in Bucharest) and have increased the fee to drivers. Waiting time up to 1 hour as the taxi ticket machines are usually very busy.
Experience At AirportArrival Only
Date VisitApril 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"not a good experience"

(United Kingdom)

The inside temperature in the airport was far to hot and not comfortable. Having this temperature is not healthy when we are carrying bags and coats. Security took far too long as not enough desks were open. I am afraid it was not a good experience.
Experience At AirportArrival and Departure
Date VisitFebruary 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"food and drink are unjustifiably expensive"

(Romania)

Good experience again, from drop-off to baggage claim at return, all was OK. My complaint regards the food/drinks which are unjustifiably expensive. The vending machines are real bandits, avoid or try to use the exact money indicated, don't expect to receive your change (if you're lucky and you item is actually delivered).
Experience At AirportArrival and Departure
Date VisitOctober 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"overall facilities much better airside than prior to security"

(Serbia)

Very few places to sit, completely overpriced food and beverages except in the supermarket which is in the domestic terminal. Huge queues at security and rude/ignorant staff, it could take at least half an hour to pass security in peak hours so plan ahead. The airport check-in staff didn't have our plane's configuration in the system after a last-minute equipment change (ATR 72-500) so they had to write the boarding passes manually and we had to carry our luggage to the plane. Overall facilities much better airside than prior to security. The good sides are good public transportation to the city, smokers friendly airport as some people noticed and albeit overpriced, plenty of food and shopping options. Overall a good airport.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Bucharest Otopeni Airport customer review

(Romania)

Improvement in cleanliness and staff. Smooth process for drop-off, security, frontier and boarding, fast baggage on belt at return. Smokers friendly airport. The food/ drinks in restaurants are expensive for Romanian standards, at least.
Experience At AirportArrival and Departure
Date VisitJune 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Wifi Connectivity 12345
yes
1/10

Bucharest Otopeni Airport customer review

(United Kingdom)

Nearly missed my plane, in spite of arriving at airport in good time. One of two Security Gates has to be chosen according to designated Departure Gate, but latter is not shown on screen in Departures Hall. Security itself was chaotic. I was ordered into a queue which took more than twenty-five minutes just to reach the scanning equipment (one man was observing two scanners at once). After my laptop was scanned, I was told to start it up and then turn it off, meaning even more time was lost. Passport control was slow: in total it took more than thirty-five minutes between entering security and entering the departure lounge, by which time my flight was closing.
Experience At AirportDeparture Only
Date VisitJune 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages N/A
Airport Shopping N/A
Wifi Connectivity N/A
no
7/10

Bucharest Otopeni Airport customer review

(Netherlands)

We transferred from a TAROM flight to KLM and our experience was smooth. The facilities airside are two folded the last part of the pier with our boarding gate (12) was looking nice and modern the first part looked bit shabby and worn down seen the economic reality in Romania it was high standard. I can't make any statement about the landside but the transfer security was lacking proper English skills and it was hard to communicate and get what they wanted which gives you the impression that these people are rude. In fact they aren't if you look into their body language as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Bucharest Otopeni Airport customer review

(United States)

The worst airport I have been to. Early morning flight and airport was very busy. Several kiosks were not working and only one person there to help. She was very rude and not trying to help. Everyone kept telling us to go to someone else for help with boarding pass but could never talk to anyone. No one seemed to care that a large group of us were having a problem getting boarding passes. Lines for security were chaos. No one directing people and everyone just pushing in together. Terrible experience.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping N/A
no
na

Bucharest Otopeni Airport customer review

(Greece)

Quick friendly security screening. Short lines at passport control. However smoking areas not well controlled and was forced to breathe second hand smoke for 40 minutes sitting at my gate waiting to board my flight. I travel a lot and this is the only airport in the 15 or so years where I have ever experienced this.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Bucharest Otopeni Airport customer review

(United Kingdom)

A good airport. Very quickly through security which was staffed by polite people. Passport control queues small and staff dealt with all nationalities in a polite manner. Signs throughout the airport were found to be well positioned and also displayed in English. Over-all this a good airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 37 Reviews