✅ Verified Review
| The journey was a return flight to Malaga. The shocks started as soon as we arrived at the airport drop off point. A friend had kindly taken us and was very annoyed that he had to 'pay' for doing so. When he went to leave the only drop off area he found he could not do so without feeding a barrier machine. All over the place there were warning signs about no parking on the access roads, I'm sure all designed to funnel drivers into the money grabbing car parks. The next shock was to find that luggage trolleys cost £2 each. I travel regularly and this is the only airport I have been to that charges for this. Staff here seem to be paranoid about this as on our return we used a trolley to get to the pick up car park (again payment is demanded). In the car park we unloaded our trolley and I noticed an elderly couple looking a little bemused at the trolley payment machine. I called to them and gave them my trolley. A man approached immediately and said that this was not allowed. They were not 'transferable'. I told him to go away. I had paid for the use of the trolley and until I had finished using it for the purpose for which it was designed, he should mind his own business. When we landed from Malaga at around midnight or shortly before, a couple of other craft had arrived within minutes. After the walk from the aircraft along lengthy corridors and up and down flights of stairs we (hundreds of us including the elderly and very young children) found ourselves in a corridor and unable to go any further. Overhead TV screens kept displaying signs stating that there would be a delay as several flights had arrived together. The airport would have known this in advance and so it was not the cause of the delay which in actual fact was the fault of the number of Border Agency staff on duty - 2 in fact. hopelessly inadequate. There was nowhere for anyone to sit in the corridor, toddlers were upset and showing it and some of the elderly had taken to sitting on the floor. When I reached Border Control I told the officer that he and his agency should be ashamed of themselves. The level of service they were supplying was abysmal and visitors to this country must look upon us as a third world entity. His response was 'We had different flights arriving at the same time'. I answered that they would have known about this and should have made suitable arrangements. He just shrugged his shoulders and said that if I wished to wait, I could make a complaint. I told him that I had just come from Malaga, an airport with a vastly greater turnover than Bristol and which supplied far better service, less waiting, free drop off and collection of passengers and free trolleys. He said, 'I don't think so'. I could go on and on about other points about this airport such as baggage collection and the taxi franchise but the comments would all be extremely negative. This airport is punching way above its weight and does not deserve the grand Bristol International title. Avoid if at all possible. I am taking to using Cardiff or Exeter now and occasionally Gatwick. Traveling may be longer but at least you are in a happier frame of mind.