❎ Not Verified
| Bristol is my local airport and it could be wonderful, if it did not let itself down on some aspects of its customer service. When we flew out to Basel our plane was late coming in and it would have been so easy to make a short announcement informing us. Instead we waited and waited for a gate, which was finally displayed about 10 minutes before our departure would have been due, followed immediately by saying 'Gate closing'. So numerous people raced to the gate, only to find that the plane's doors had not even opened yet to let the incoming passengers disembark. When we returned there were several passport officials on duty and an airport employee divided us into people with passports and those with ID cards. The latter, of which there were not many, were allowed to go through the normal control and we passport holders had to queue for ages for the electronic readers, which were very slow. When we asked, if we could divert into the empty lanes to get checked by the passport officers, we were told that we had to go through the readers, despite the fact that the queue w9uld have moved much faster, if both had been used equally. As to the electronic readers - when we came back in the summer one of them would not read my husband's passport and he was told that his chip was faulty and he needed to get a new passport. My friend, who was not far behind him, was stopped using the same reader and told that it was not working properly. Fortunately she told us and my husband did not apply for a new passport, which would have been expensive. Needless to say, this time the reader read his passport, which means that there is nothing wrong with the chip. Another question that puzzles me is, why is this the only airport I have been through (and I have been through many) that makes such a fuss about the size of plastic bag for the cosmetics etc.. at the security check. All other airports I have used don't care what size it is, as long as it is transparent and re-sealable. I have seen people using sturdier versions in A4 size at Frankfurt and no-one minds. In the past at Bristol I have been told that my bag is too small, despite the fact that it had only a lip salve and a small bottle of perfume in it, that it is too big or the wrong make (?). Please Bristol Airport make our journey more enjoyable and less stressful by using some common sense and remember that passengers are much less likely to complain, when they are kept informed and treated like adults.